Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,860 Reviews)
Rating breakdown 1,860 reviews
5 Stars
1,523
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
4
on July 11, 2024
Posted by: RAYNMAN99
from Md 20653
Bought a second one a month ago because I was very satisfied with the first
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Another streaming device
on July 12, 2024
Posted by: Scooby
from Washington state
Typical streaming device. All hooked up, works great and then the brains went out and had to start all over again. This is the third time it’s happened and I just went to bed because I am tired of messing with it for tonight.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, November 21, 2024
Hi there, we appreciate you sending us a review! We're sorry about the experience; this is not what we aim for. In that case, we recommend trying a different HDMI port or doing the setup portion on a different TV to isolate the issue. Additionally, the device can be plugged into your TV's USB port for power or a wall outlet. If you currently use the TV as your power source, try plugging the device into a wall outlet instead. Finally, ensure your remote has a fresh set of new batteries, just in case.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy set up and easy to use
on July 12, 2024
Posted by: ROC Family
from Rochester, NY
Our "regular" tv was fine, just needed to add streaming. Roku was ideal for us. Very easy set up and easy to maneuver. The live channels are a bonus if you don't need to have local news.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
price was very fair.
on July 12, 2024
Posted by: Bearly Able
from Ravenswood, WV
after getting to know the Roku system we are very happy with the service.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
What a relief!
on July 12, 2024
Posted by: Annie
from NY
My tv stopped recognizing my Roku Stick. It took a lot of searching before I found this reasonably price solution. My fear now is, that since remotes do get worn out and do get lost, will there be a reasonably priced "remote only" option?
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Must have for streaming
on July 12, 2024
Posted by: RGUY
from Illinois
This product is far superior to the competitors. It is user friendly and supports every platform we could possibly desire.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Just what I needed and wanted.!.!
on July 12, 2024
Posted by: gnomad
from Birmingham, Al
As a surviving combat veteran very much concerned and tuned into the direction our Country seems to be headed, I have no time for TV entertainment per se. Rather, I am a full time news junky. Roku provides for all of my NEWS needs, from Real - to left and right. Thus, I am thrilled with my Roku device and contemplating another. I ROK with Roku. Thank You
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love the selection, lots of free flicks
on July 12, 2024
Posted by: kimm
from Ocala FL
Dont understand why cable companies are even still in business. Roku rocks
I would recommend this to a friend!
Written by a customer while visiting roku.com