Customer reviews from sony.com
Sony - WH-1000XM6 The Best Wireless Noise Canceling Headphones, HD NC Processor QN3, 12 Microphones, (International Model) - Platinum Silver
Average customer rating
3.6
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
13
4 Stars
5
3 Stars
3
2 Stars
4
1 Star
5
65%of customers recommend this product.
(
17 out of
26)
Customer Reviews for Sony - WH-1000XM6 The Best Wireless Noise Canceling Headphones, HD NC Processor QN3, 12 Microphones, (International Model) - Platinum Silver
Customer Rating
5
Would recommend
on December 31, 2025
Posted by: qxct
Gender:Male
Really good sound quality and stable build with easy accessibililoty. also super portable and last a while. Probably the best wireless headphones i bought would differently recommend if you like clean audio with eq customization. They don’t have the strongest base but they still have good base
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, December 31, 2025
Hi qxct!
We really appreciate you sharing your thoughts and recommending the WH-1000XM6 to others looking for that clean audio experience.
It is fantastic to know that these are the best wireless headphones you've owned so far. It’s great to hear that you're finding the build stable and the portability perfect for your needs.
Thanks for choosing Sony!
Best regards and a Happy New Year to you,
Estefany
We really appreciate you sharing your thoughts and recommending the WH-1000XM6 to others looking for that clean audio experience.
It is fantastic to know that these are the best wireless headphones you've owned so far. It’s great to hear that you're finding the build stable and the portability perfect for your needs.
Thanks for choosing Sony!
Best regards and a Happy New Year to you,
Estefany
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
While using the headphones left ear is constantly paining due to uncomfortable ear pads. It’s spoiling the whole experience. It’s really uncomfortable to wear it for half and hour.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, January 5, 2026
Hello there,
Thank you for considering Sony products.
We sincerely apologize for the discomfort you are experiencing with the left ear pad of your WH-1000XM6 headphones. We understand how this issue can negatively affect your overall listening experience, and we truly regret any inconvenience caused.
To help improve comfort, please ensure the headphones are properly fitted: the ear pads should fully cover your ears without pressing too tightly, and the headband should rest gently on the top of your head. Adjusting the position of the ear cups may also help alleviate pressure. For detailed guidance, you may find this reference helpful: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html.
Please be assured that your feedback is very important to us and does not go unnoticed. We will forward your concerns to the dedicated Sony team for thorough review as part of our ongoing efforts to enhance product quality and user comfort.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
-Fred
Thank you for considering Sony products.
We sincerely apologize for the discomfort you are experiencing with the left ear pad of your WH-1000XM6 headphones. We understand how this issue can negatively affect your overall listening experience, and we truly regret any inconvenience caused.
To help improve comfort, please ensure the headphones are properly fitted: the ear pads should fully cover your ears without pressing too tightly, and the headband should rest gently on the top of your head. Adjusting the position of the ear cups may also help alleviate pressure. For detailed guidance, you may find this reference helpful: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html.
Please be assured that your feedback is very important to us and does not go unnoticed. We will forward your concerns to the dedicated Sony team for thorough review as part of our ongoing efforts to enhance product quality and user comfort.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: KitKat FV
Gender:Male
Verified Purchase:Yes
I've had these for a few months now, and overall they are the best headphones for quality, comfort, sound, and anything in between. Best noise canceling out right now, decent equalizer and really comfortable.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 12, 2026
Hi KitKat FV,
We are immensely pleased to hear that your WH-1000XM6 headphones have proven to be the best choice for your audio needs over the last few months. It is fantastic to know that the noise canceling, sound quality, and comfort are providing you with such an enjoyable listening experience.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
We are immensely pleased to hear that your WH-1000XM6 headphones have proven to be the best choice for your audio needs over the last few months. It is fantastic to know that the noise canceling, sound quality, and comfort are providing you with such an enjoyable listening experience.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
5
Comfortable, Stylish, and Easy to Carry
on January 13, 2026
Posted by: Charmander99
Gender:Female
I love these headphones. They’re lightweight, compact, and very comfortable. I purchased the blue pair and really love the color. Looks great in person! The case design is much sleeker than previous models, which makes it easy to carry around. Overall, I’m very happy with the sound, design, and comfort. Definitely a great purchase.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, January 14, 2026
Hello Charmander99,
Thank you for choosing Sony!
It’s a true pleasure to hear that you are enjoying your WH-1000XM6 headphones. We’re delighted to know the lightweight design, comfort, and sleek case have made them easy to carry and wear. The blue color is a fantastic choice, and we’re glad it looks great in person. Your appreciation of the sound quality and design truly means a lot to us, and we hope your headphones continue to enhance your listening experience every day.
Best regards,
-Fred
Thank you for choosing Sony!
It’s a true pleasure to hear that you are enjoying your WH-1000XM6 headphones. We’re delighted to know the lightweight design, comfort, and sleek case have made them easy to carry and wear. The blue color is a fantastic choice, and we’re glad it looks great in person. Your appreciation of the sound quality and design truly means a lot to us, and we hope your headphones continue to enhance your listening experience every day.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
1
Most uncomfortable Headphones I have ever owned
on January 24, 2026
Posted by: Mike7
Gender:Male
Most uncomfortable Headphones I have ever owned. Noise canceling is amazing but so uncomfortable I can't even wear anymore and will have to sell and take a huge loss.
Specifically, it is the right ear cup. Left feels great but no matter what I do, the right side bothers me.
Specifically, it is the right ear cup. Left feels great but no matter what I do, the right side bothers me.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 24, 2026
Hi Mike7,
Thank you for sharing your experience with the WH-1000XM6. We are very glad to hear that you found the noise canceling performance to be amazing, but we are sincerely sorry to learn about the discomfort you are experiencing with the right ear cup. Our goal is for our technology to be as ergonomic as it is powerful, and we certainly do not want you to feel the need to sell your headphones due to a fitment issue.
Often, localized discomfort on just one side can be resolved by adjusting the angle of the headband or the extension of the sliders to ensure the weight is distributed evenly across the head rather than pressing against the ear. If the headphones are not positioned precisely, it can cause the internal sensors or the driver housing to make contact with the ear. To help you achieve a more seamless fit, we have created a comprehensive guide on how to wear the headphones correctly to maximize long-term comfort:
https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html
We recommend reviewing these adjustments to see if a slight change in positioning resolves the pressure you are feeling on the right side. We truly value your feedback as it helps us improve the design of future generations, and we hope these tips allow you to enjoy your headphones comfortably.
Thank you for considering Sony!
Best regards,
Dominick
Thank you for sharing your experience with the WH-1000XM6. We are very glad to hear that you found the noise canceling performance to be amazing, but we are sincerely sorry to learn about the discomfort you are experiencing with the right ear cup. Our goal is for our technology to be as ergonomic as it is powerful, and we certainly do not want you to feel the need to sell your headphones due to a fitment issue.
Often, localized discomfort on just one side can be resolved by adjusting the angle of the headband or the extension of the sliders to ensure the weight is distributed evenly across the head rather than pressing against the ear. If the headphones are not positioned precisely, it can cause the internal sensors or the driver housing to make contact with the ear. To help you achieve a more seamless fit, we have created a comprehensive guide on how to wear the headphones correctly to maximize long-term comfort:
https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html
We recommend reviewing these adjustments to see if a slight change in positioning resolves the pressure you are feeling on the right side. We truly value your feedback as it helps us improve the design of future generations, and we hope these tips allow you to enjoy your headphones comfortably.
Thank you for considering Sony!
Best regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
5
Perfect Headphones
on March 15, 2026
Posted by: Anonymous
Gender:Male
I bought these about 2 weeks ago and I absolutely can say the price justifies the sound quality perfectly. From the crisp, deep bass, and perfectly clear highs, these give you such a large soundstage it’s incredible. I will say I’m not the biggest fan of how thin the earcups are, as the headband makes the cups lean inwards on the bottom of your ears compared to the XM5’s flattened design on your head. It does create a pressure point on that lower part of your ear, but it’s only noticeable (to me) after about an hour or two of listening. Overall, these are the most comfortable headphones, best sounding, and best noise cancelling I’ve ever experienced. I would just love to see a flatter fit, and more filled earcups since they are rather flat feeling. 10/10
Response from sony.comBy Estefany, Sony North America Customer Support, March 16, 2026
Hi there!
Thanks so much for sharing your experience and the honest feedback.
It is fantastic to know that you’re loving the sound quality of your new WH-1000XM6!
We really appreciate your notes on the earcup fit and the headband pressure. Hearing exactly how they feel after a few hours of use is incredibly helpful as we look toward future updates.
We really appreciate you choosing Sony!
Best regards,
Estefany
Thanks so much for sharing your experience and the honest feedback.
It is fantastic to know that you’re loving the sound quality of your new WH-1000XM6!
We really appreciate your notes on the earcup fit and the headband pressure. Hearing exactly how they feel after a few hours of use is incredibly helpful as we look toward future updates.
We really appreciate you choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com