Customer reviews from sony.com
Sony - WH-1000XM6 The Best Wireless Noise Canceling Headphones, HD NC Processor QN3, 12 Microphones, (International Model) - Platinum Silver
Average customer rating
3.6
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
13
4 Stars
5
3 Stars
3
2 Stars
4
1 Star
5
65%of customers recommend this product.
(
17 out of
26)
Customer Reviews for Sony - WH-1000XM6 The Best Wireless Noise Canceling Headphones, HD NC Processor QN3, 12 Microphones, (International Model) - Platinum Silver
Posted by: Zodiak713
Gender:Male
Verified Purchase:Yes
These headphones could easily be a 5/5 star product if you are reviewing based on sound quality however the build quality nearly makes them impossible to recommend, I originally bought the silver version and after wearing them once in an air conditioned room skin oils already started to stain the ear pads for the product. I ended up returning them and getting hte black version and while it is less noticeable on the black model its still happening. I.do not use these headphones for working out just for commuting and office work so sound quality is more important but its still frustrating given the price that this problem is happening.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, September 7, 2025
Hi Zodiak713! Thanks for reaching out and sharing your feedback on the WH-1000XM6 headphones. We're really sorry to hear you're having trouble with the ear pads staining. We completely understand your frustration. We truly appreciate you bringing this to our attention. We want our products to be a great experience all around and issues like this are things we take seriously. We're constantly working on improving our materials and designs. We're glad to hear you're happy with the sound quality and we hope the black model works out better for you in the long run. We appreciate you giving Sony a chance with this product. Sincerely, Estefany
Written by a customer while visiting sony.com
Customer Rating
1
Just OK
on October 17, 2025
Posted by: L thomas
Gender:Male
Tried these out at 3 locations. Not impressed. 30mm drivers are so 90s. We should have moved into 50-54mm drivers which sound much more alive. If you like a generic sound quality - these are for you. If you want true brightness and great lows there are far better products available for the price.
Response from sony.comBy Sony North America Customer Support, October 18, 2025
Hi L Thomas,
We truly appreciate your detailed feedback, particularly regarding the 30mm drivers and your preference for greater brightness and lows.
While the physical driver size is just one component of the acoustic design, we recognize that sound preference is highly personal. We want to ensure you know that these headphones provide extensive ways to customize the audio profile exactly to your liking!
By using the Sony | Sound Connect app, you can access the built-in equalizer and other customizable options to manually adjust the bass (Lows) and treble (Brightness) settings, which can significantly transform the sound to feel "more alive" for you.
Here's a complete list of the many ways in which you can customize your WH-1000XM6 through the Sony | Sound Connect App
https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856857.html?search=What%20you%20can%20do%20with%20the%20%E2%80%9CSony%20%7C%20Sound%20Connect%E2%80%9D%20app
Thank you again for your valuable review and for considering Sony products!
Best regards,
Dominick
We truly appreciate your detailed feedback, particularly regarding the 30mm drivers and your preference for greater brightness and lows.
While the physical driver size is just one component of the acoustic design, we recognize that sound preference is highly personal. We want to ensure you know that these headphones provide extensive ways to customize the audio profile exactly to your liking!
By using the Sony | Sound Connect app, you can access the built-in equalizer and other customizable options to manually adjust the bass (Lows) and treble (Brightness) settings, which can significantly transform the sound to feel "more alive" for you.
Here's a complete list of the many ways in which you can customize your WH-1000XM6 through the Sony | Sound Connect App
https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856857.html?search=What%20you%20can%20do%20with%20the%20%E2%80%9CSony%20%7C%20Sound%20Connect%E2%80%9D%20app
Thank you again for your valuable review and for considering Sony products!
Best regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
1
Horrible connection issues
on January 26, 2026
Posted by: Bnott
Gender:Male
I bought this a couple of months ago and the sound continues to cut out 24/7. I’ve put the Bluetooth connection setting on stable connection priority and it still happens. Overall a waste of a large amount of money.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, January 27, 2026
Hi Bnott,
Thanks so much for sharing your feedback with us. We are incredibly sorry to hear that your headphones are cutting out like this.
We'd love to help you try a few quick steps to see if we can get that audio stable for you:
-Try pairing your headphones with a different phone, tablet, or computer. This helps us figure out if the trouble is coming from the headphones themselves or the original device you were using.
-Check for firmware updates: Open the Sony | Sound Connect app on your phone and connect your headphones. If there’s a new update available, you’ll see a prompt to install it.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433
-Reset the headphones: Plug your headphones into a power outlet using the charging cable. Then, simply press and hold both the Power button and the NC/AMB button at the same time for about 5 seconds.
For detailed instructions, check this link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863306.html
-Initialize the headphones: This will restore them to factory settings (you'll need to pair them again afterward). You can find the step-by-step guide on how to do the initialization here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html
If you’ve gone through all of these and the sound is still cutting out, please reach out to our technical support team directly. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We really appreciate you giving Sony a try and letting us know about this issue.
Warm regards,
Estefany
Thanks so much for sharing your feedback with us. We are incredibly sorry to hear that your headphones are cutting out like this.
We'd love to help you try a few quick steps to see if we can get that audio stable for you:
-Try pairing your headphones with a different phone, tablet, or computer. This helps us figure out if the trouble is coming from the headphones themselves or the original device you were using.
-Check for firmware updates: Open the Sony | Sound Connect app on your phone and connect your headphones. If there’s a new update available, you’ll see a prompt to install it.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433
-Reset the headphones: Plug your headphones into a power outlet using the charging cable. Then, simply press and hold both the Power button and the NC/AMB button at the same time for about 5 seconds.
For detailed instructions, check this link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863306.html
-Initialize the headphones: This will restore them to factory settings (you'll need to pair them again afterward). You can find the step-by-step guide on how to do the initialization here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html
If you’ve gone through all of these and the sound is still cutting out, please reach out to our technical support team directly. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We really appreciate you giving Sony a try and letting us know about this issue.
Warm regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
2
Decent sound quality, awful comfort
on December 31, 2025
Posted by: Matt11
Gender:Male
The XM6 has added these little springs into the hinges on the ear cuffs, presumably to keep the seal on them tight for noise cancelling I guess? But the real effect is that the cuffs constantly pinch inwards on the upper jaw, making them VERY uncomfortable to wear for long periods of time. Audio quality seems good enough, but don't buy these if you're going to wear them for long stretches. I bought them for work, and may have to return them.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 2, 2026
Hi Matt11,
Thank you for taking the time to share such a detailed review of the WH-1000XM6. While we are glad to hear you are enjoying the audio quality, we are truly sorry to learn that the new hinge design is causing discomfort during your workdays.
Feedback like yours is invaluable because it highlights how specific engineering changes translate to real-world use. Please be assured that your comments have been shared directly with our product development team as they look for ways to improve the ergonomic experience of our future designs.
Thank you for considering Sony and helping us improve!
Regards,
Dominick
Thank you for taking the time to share such a detailed review of the WH-1000XM6. While we are glad to hear you are enjoying the audio quality, we are truly sorry to learn that the new hinge design is causing discomfort during your workdays.
Feedback like yours is invaluable because it highlights how specific engineering changes translate to real-world use. Please be assured that your comments have been shared directly with our product development team as they look for ways to improve the ergonomic experience of our future designs.
Thank you for considering Sony and helping us improve!
Regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
5
XM6 - Best ANC headphone
on August 17, 2025
Posted by: xm6loveraboveall
Basically perfection there is no way there are better headphones than this. The only real complaint is the clamping that you initially get but it’s natural and goes away within a week. Everything else about the XM6 is worth the price and even beyond.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, August 18, 2025
Hi xm6loveraboveall,
Thank you for choosing Sony!
We're truly heartened to learn that the WH-1000XM6 headphones have made such a great impression on you. Your feedback about the initial clamping is appreciated, and we're glad to hear it quickly becomes comfortable. Thank you for sharing your experience and highlighting their exceptional value.
Best regards,
-Fred
Thank you for choosing Sony!
We're truly heartened to learn that the WH-1000XM6 headphones have made such a great impression on you. Your feedback about the initial clamping is appreciated, and we're glad to hear it quickly becomes comfortable. Thank you for sharing your experience and highlighting their exceptional value.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
3
1st pair of Sony's to be uncomfortable
on June 13, 2025
Posted by: Solomon33
Gender:Male
I don't understand why the awkward design that makes these difficult to enjoy wearing? I have XM5'S, 720's and they're so comfortable .... It's like the people designing them didn't care to wear them for more than a few minutes or maybe they just don't care bc they use more expensive headphones. It's sad bc I was really excited about these only to be incredibly disappointed with the fit. They knocked it out of the park sound wise but that's immaterial bc I can't wear them for thirty minutes without being frustrated and wanting to get them off my ears. I don't think people care as much if they fold if they're not comfortable. The 720's are a perfect design and actually have more and better padding than these so I'm a bit flummoxed. I hope the XM7s don't disappoint like this.... next time please keep it simple instead of awkward. I wish I could buy a pair that sounded like this with the design of the 720's. Let me know if it possible I'll wire the money
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, June 15, 2025
Hi Solomon33, thank you for taking the time to share your feedback regarding the WH-1000XM6 headphones. We sincerely apologize for the discomfort you've experienced while using them. Your insights are incredibly valuable to us and we appreciate your passion for our products.
We understand how important comfort is, especially for headphones that are meant to be enjoyed for extended periods. It’s disappointing to hear that the design did not match your expectations, particularly after your positive experiences with the XM5s and 720s. Please rest assured that we take your concerns seriously and continuously strive to improve our designs based on user feedback.
Your suggestion for a design that combines the sound quality of the XM6 with the comfort of the 720s is noted.
Thank you for considering Sony products and for your valuable input. We hope to regain your trust in our future products.
Best regards,
Estefany
We understand how important comfort is, especially for headphones that are meant to be enjoyed for extended periods. It’s disappointing to hear that the design did not match your expectations, particularly after your positive experiences with the XM5s and 720s. Please rest assured that we take your concerns seriously and continuously strive to improve our designs based on user feedback.
Your suggestion for a design that combines the sound quality of the XM6 with the comfort of the 720s is noted.
Thank you for considering Sony products and for your valuable input. We hope to regain your trust in our future products.
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
2
Great sound, bad build quality!
on October 20, 2025
Posted by: Steve_77
Gender:Male
Sound and noise canceling is top tier, build quality though lacks. Recently replacement a pair of these headphones and the new one also makes a creaking sound everytime I place then on their case or just simple put them on my head, seems like plastics parts are loose Only on the right side though. That's too shame for such expensive premium product!! Maybe specific batch was faulty idk
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, October 20, 2025
Thank you for reaching out and sharing your detailed feedback, Steve_77!
We are absolutely thrilled to hear that you find the sound and noise canceling on your WH-1000XM6 headphones to be top tier. That is exactly what we strive for with our flagship 1000X series, and your validation of that effort is greatly appreciated.
However, we are genuinely disappointed and concerned to hear about the creaking sound you are experiencing on the right side of not one, but two pairs of headphones.
This is not the experience we want our customers to have, and we take your feedback about potentially loose plastic parts very seriously, especially given it persists across a replacement unit.
Since this issue is impacting your experience with a second pair, we need to look into this specific manufacturing detail for you immediately. Please contact our dedicated product support team directly so they can:
Document this specific feedback for our quality control team.
Walk you through advanced troubleshooting steps.
Discuss the best path forward for a resolution, which may include another service option.
You can reach our support team here: https://us.esupport.sony.com/support/s/support-contact.
Thank you again for bringing this to our attention. We are committed to ensuring you have a flawless experience with your Sony products.
Best regards,
Gus, Sony North America Customer Support
We are absolutely thrilled to hear that you find the sound and noise canceling on your WH-1000XM6 headphones to be top tier. That is exactly what we strive for with our flagship 1000X series, and your validation of that effort is greatly appreciated.
However, we are genuinely disappointed and concerned to hear about the creaking sound you are experiencing on the right side of not one, but two pairs of headphones.
This is not the experience we want our customers to have, and we take your feedback about potentially loose plastic parts very seriously, especially given it persists across a replacement unit.
Since this issue is impacting your experience with a second pair, we need to look into this specific manufacturing detail for you immediately. Please contact our dedicated product support team directly so they can:
Document this specific feedback for our quality control team.
Walk you through advanced troubleshooting steps.
Discuss the best path forward for a resolution, which may include another service option.
You can reach our support team here: https://us.esupport.sony.com/support/s/support-contact.
Thank you again for bringing this to our attention. We are committed to ensuring you have a flawless experience with your Sony products.
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
4
ANC Prioritized Over Sound Quality
on June 8, 2025
Posted by: GaryH06903
Gender:Male
If your priority is noise cancelling, you can't do any better than the WH-1000XM6. However, if it's great sound you're looking for, then there are better options. FOr me, I want great sound with decent noise cancelling. Even after adjusting the EQ a number of different ways, the sound still seems veiled. I could never get the crisp sound I've been looking for. At this price, I expected better.
I would recommend this to a friend!
Response from sony.comBy Stephanie, Sony North America Customer Support, June 9, 2025
Hi GaryH06903, thank you for taking the time to share your thoughts with us. We are truly grateful to hear your feedback regarding the WH-1000XM6 headphones. It's wonderful to know that you appreciate their exceptional noise-cancelling capabilities.
We understand your desire for a more dynamic sound experience and your insights about the EQ adjustments are invaluable. We continuously strive to enhance our products based on customer feedback like yours.
We hope you consider giving them another chance or exploring other options in our lineup that may better suit your preferences.
Thanks for considering Sony products.
Best regards,
Stephanie
We understand your desire for a more dynamic sound experience and your insights about the EQ adjustments are invaluable. We continuously strive to enhance our products based on customer feedback like yours.
We hope you consider giving them another chance or exploring other options in our lineup that may better suit your preferences.
Thanks for considering Sony products.
Best regards,
Stephanie
Written by a customer while visiting sony.com