Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
5
Love the sound
on September 5, 2020
Posted by: MzzLibraLv
from Eastpointe, MI
[This review was collected as part of a promotion.] Loving the headphones, the fit and comfort is awesome.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Usable, nothing outstanding.
on September 6, 2020
Posted by: ebick929ley
from Akron, OH
[This review was collected as part of a promotion.] These buds are nice looking and compact however they take some time to get used to and not very comfortable. I feel like they are always going to fall out. Also, these are not very loud. When talking on the phone to people, I have to constantly ask them to repeat themselves. There is not as much bass as I would have expected. I have other JBL headphones and these don't hold a torch to them. I do like how you can use either bud by itself or combined. They also seem to hold a good charge.
I would hope the next series would allow you to adjust the volume on the buds themselves, different ear size options and way more bass.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, September 8, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
3
Decent sound but not comfortable for long periods
on September 7, 2020
Posted by: durandal
from Dearborn, MI
[This review was collected as part of a promotion.] They look good and the case is awesome and small. The sound is good but not nearly as good as other JBL products that have ear isolation (like the Reflect Flow), which are always awesome and more bass response. I was a little disappointed with the battery life but it is definitely improved from the 220TWS. Unfortunately there is just something about these that is uncomfortable in my ears compared to other JBL headphones. They just feel hard and don't fit right - this is of course an individual thing.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, September 8, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
4
Some great features, plus a few annoyances
on September 8, 2020
Posted by: MABP
from Fairfax, VA, USA
[This review was collected as part of a promotion.] There are some things that I really like about these, and some that I wish were a little different.
First, the pluses:
1- They stay in my ears better than expected. They stayed in through a day of normal weekend housework, a walk, and even a run on a treadmill. They’re not a tight fit, but the design lets them stay put without much adjusting.
2- The sound quality is good, and you can also hear other sounds around you really easily. This is especially helpful if you need to hear ambient noises and/or need to be able to easily hear when someone else is talking to you.
3- Setup and the controls are really intuitive. I’m sure I’ll read through the user’s manual a little later to learn the more nuanced details, but I was able to connect and get started with these immediately as well as to find the on-earbud controls easily.
4- You can use just one earbud at a time if you don’t want to wear both at the same time. This can be really useful, though it’s not a feature that I use often.
5- The case is small, easy to slip into a pocket, and has a nice aesthetic to the shape.
1- They stay in my ears better than expected. They stayed in through a day of normal weekend housework, a walk, and even a run on a treadmill. They’re not a tight fit, but the design lets them stay put without much adjusting.
2- The sound quality is good, and you can also hear other sounds around you really easily. This is especially helpful if you need to hear ambient noises and/or need to be able to easily hear when someone else is talking to you.
3- Setup and the controls are really intuitive. I’m sure I’ll read through the user’s manual a little later to learn the more nuanced details, but I was able to connect and get started with these immediately as well as to find the on-earbud controls easily.
4- You can use just one earbud at a time if you don’t want to wear both at the same time. This can be really useful, though it’s not a feature that I use often.
5- The case is small, easy to slip into a pocket, and has a nice aesthetic to the shape.
Next, the things I didn’t love:
1- These earbuds can get a little uncomfortable after a while, especially if you have smaller ears. To be fair, I have that problem with almost every set of earbuds I have, so that’s probably as much about my ears as it is about the earbuds. However, a set of silicone covers (the same ones that you can buy online to fit over a prevalent similar shaped earbud that comes with a major phone brand fit these too) can help improve comfort really quickly. They seem to get more comfortable over time, so I also suspect that my ears will adjust.
2- I really wish that I had the option to block more sound with these, especially when in the gym. I’ve been appreciating the active noise cancelling option on another set of earbuds, and I wish these would also have an option for blocking surrounding noises. That’s not actually possible with the shape of these… but a good set of silicone covers that includes a silicone tip that fits into your ear canal does wonders for helping block other noises and improving sound quality.
3- The charger is not a standard micro-usb or lighting cable, so I can’t just plus these into one of the chargers that I’m already using on a regular basis for other devices. This won’t matter for most people since the charger you need ships with the earbuds, but was a minor annoyance.
1- These earbuds can get a little uncomfortable after a while, especially if you have smaller ears. To be fair, I have that problem with almost every set of earbuds I have, so that’s probably as much about my ears as it is about the earbuds. However, a set of silicone covers (the same ones that you can buy online to fit over a prevalent similar shaped earbud that comes with a major phone brand fit these too) can help improve comfort really quickly. They seem to get more comfortable over time, so I also suspect that my ears will adjust.
2- I really wish that I had the option to block more sound with these, especially when in the gym. I’ve been appreciating the active noise cancelling option on another set of earbuds, and I wish these would also have an option for blocking surrounding noises. That’s not actually possible with the shape of these… but a good set of silicone covers that includes a silicone tip that fits into your ear canal does wonders for helping block other noises and improving sound quality.
3- The charger is not a standard micro-usb or lighting cable, so I can’t just plus these into one of the chargers that I’m already using on a regular basis for other devices. This won’t matter for most people since the charger you need ships with the earbuds, but was a minor annoyance.
Overall, these probably won’t be my favorite go-to set of earbuds that I tend to reach for first, but they’re a nice set that I will use often, especially since I find myself rotating through different sets with different earbud shapes fairly often now that I’m spending so much time on conference calls while working from home.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
JBL Tune Pods
on September 9, 2020
Posted by: Seth007
from Chicago, IL
[This review was collected as part of a promotion.] Finally received the earphones last week. Sound is if great quality as always. Battery run time is long-I used it for a good 8 hours then an additional 3-4 hours. Had it then halfway through the night. It was still working without any low battery notifications.
The only flaw I saw was the fit. It’s not good for jogging, it keeps coming off. Fit could be improved but sound quality and battery life-EXCELLENT.
Written by a customer while visiting jbl.com
Customer Rating
5
Comfortable and easy to use
on September 9, 2020
Posted by: Groscm80
from Charlotte, NC
[This review was collected as part of a promotion.] Love them. They pop right in, start up and have great sound quality.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
4.5 Great Sound and excellent call quality
on September 9, 2020
Posted by: Phatmanjams
from Birmingham, AL, United States
[This review was collected as part of a promotion.] These earbuds are very good, almost great, but a few minor details knock them down about a half a star. I had to go with 4 since the system doesn't allow for half stars. The sound quality for phone calls is excellent. They easily paired with my phone and computer. Nobody knew I was using earbuds until I told them and everyone remarked how good they sounded on their end. You can use either earbud for calls if you prefer to use only one. Music sounds great. The mids and highs are clear and the surprising amount of bass for their size is more than enough for me. With my phone driving them, they can get louder than I'd ever need. They are comfortable enough for several hours of use, but about the time the battery is getting low (has an audible low battery sound) my ears need a break. I've gotten about four hours per charge while listening to music at a reasonably high volume. I think they would go at least another 30 minutes or so after the low battery warning, but I haven't pushed it. A fully charged case will recharge them at least three more times, maybe four but I haven't tried yet as I'm recharging the case nightly. They look nice too and seem to be well made. My only criticisms are with the charge light being inside the case - so you have to flip the lid to see the level - and the ease of taking the pods out of the case. I have rather large hands and my fingers don't easily fit between the pods to pull one out. I found an easy way around it, but it was frustrating at first. Other than that, super nice all around. I would definitely recommend these.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Good fit and doesn't wear your ears out.
on September 10, 2020
Posted by: Dave1602
from Maryland, United States
[This review was collected as part of a promotion.] The sound is good at first but once you get used to the sound, I wish they would become louder and not noise canceling like the Airpod pro's but for the price they have decent sound and wont come out loose. Placing them in the charging case does take getting used because each side is specific and color coded based on the side and need to be flipped a certain way to fit perfectly in the charging case. The charging case is a nice size and a matte black color with a nice feel to it.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Servic, Chastine at Customer Servic, September 10, 2020
Thanks for taking the time in providing us your feedback with our JBL Tune 225TWS. If you need help with our Tune 225TWS, please reach out to our Customer Support. We'll be here to help.
Written by a customer while visiting jbl.com