Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
5
Excellent bluetooth ear buds!
on September 12, 2020
Posted by: djteddymac
from Minneapolis, MN
Been looking at the 225's for a while.
I'm not a fan of the silicon earplug-style ear buds, and these are the perfect solution.
Sound quality is much better than expected! Incredible bass for this type of earphone! My only gripe is the volume doesn't go as high as I'd prefer, but it's definitely not a deal breaker.
Bluetooth range is amazing! Definitely much better than anything else I've owned in this regard.
Battery life is decent, but I also bought them with the understanding that a tiny battery isn't going to last a long time.
I love the fact that right or left can be used independently if needed.
Have had no complaints of issues with phone calls either.
Another great product from JBL!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Love them...except
on May 26, 2022
Posted by: Tunes30
from Colorado
I have owned these for less than 6 months and was very happy with the fit and comfort. Sound quality was what I expected from JBL and phone call quality was great. I had other earbuds that went into the ear canal and I felt like I was tuned out to the world. After a few months they started to get more uncomfortable and I realized the rubber piece on the end was coming off and was irritating my ear. It has continued to get worse.
Response from jbl.comBy Cess at Customer Service, Customer Support, May 27, 2022
We appreciate for taking the time to provide us with your feedback. We're sorry to hear that our Tune 225 TWS didn't meet your expectations. Our products have a one-year limited warranty, please visit our website to file your warranty request here: https://support.jbl.com/customer-service/warranty-request.html.
Written by a customer while visiting jbl.com
Customer Rating
1
Cuts your ears, rubber bits fall off 😀
on November 30, 2022
Posted by: My ears hurt
I lost my good ear buds and replaced them with these. Huge mistake! The little rubber bits on the ear part started separating from the ear bud maybe a week into having these. When they started to separate they started leaving little cuts and sores inside my ear :) fast forward to now (had them about a year almost) and the rubber bits are completely detached! I have to stick em on to use them and then when I take the earbuds out I have to fish out the rubber bit from the inside of my ear. One of these days I’m afraid I won’t be able to fish them out and the rubber will get stuck. Anyways if you’re looking for an expensive product that will cut and scrape you and fall apart inside of your body then this is the product of your nightmares 😍
By Customer Support, December 3, 2022
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
They stay in place while running! Winning
on September 5, 2021
Posted by: Laceybug
from Gig Harbor, WA
[This review was collected as part of a promotion.] They stay put while running which was probably the most important thing for me since that is when I use headphones the most. I did notice after wearing them for 3 hours on a plane ride my ears did get a little sore but that was not the same case for my husband when I had him test them out on the return flight. I wish there was a tip for smaller ears.
Talking on the phone is easy and clear the commands are easy to use. We had a little harder time hooking them up with my husbands Bluetooth than with my phone but it ended up connecting after some trial and error.
The sound quality is great and gets plenty loud.
The charging box is perfect. It is compact and has magnetic placement and closure. The battery life is great and lasts a long time.
Talking on the phone is easy and clear the commands are easy to use. We had a little harder time hooking them up with my husbands Bluetooth than with my phone but it ended up connecting after some trial and error.
The sound quality is great and gets plenty loud.
The charging box is perfect. It is compact and has magnetic placement and closure. The battery life is great and lasts a long time.
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting jbl.com
Customer Rating
2
Disappointed customer
on July 29, 2020
Posted by: SP69
from Greensboro, NC
Bought these last week and they worked for 2 days, then they just stopped paring to my phone.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer at Customer Support, Customer Support, August 17, 2020
Try doing a manual pairing to see if it helps. First, delete the old Bluetooth speaker profile on your phone. Then take out the right earpod then press and hold the oblong button for 5 seconds to turn it on and go to pairing mode. Once that's done, search for JBL Tune 225TWS on your phone's discovered Bluetooth devices and pair it.
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent sound
on November 26, 2020
Posted by: Neoen
from Tysons Corner, VA
I just got these but I like them a lot. I own a pair of Everest Elite 150NC and those have a more reverberating bass, but these have very good bass and they are more comfortable to wear and easier to use. What I like about these is the shape: they fit my ears well and require no pressure as the ones with silicone ear tips do. I love to hate Apple products but I must admit, the iPods shape (which these earbuds mimic) is the best for me. The case is a little difficult to open and it's a bit difficult to get them out, but it works.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Love love love these
on December 5, 2020
Posted by: Hayhay
from Jacksonville florida
Love the design and perfect for running. Wore these all day to deep clean the house and haven’t lost charge.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Worse headphones ever
on December 26, 2021
Posted by: Stem
from Springfield, MO
This thing is garbage!!!!! Don’t put your money in it. Right side stopped working just a few days after I bought it. worse, this crap will not stay in my ear, and now left side doesn’t hold any charges anymore therefore I will just throw it away. First time buying jbl headphones and I will never waste my money on their creepy products anymore. That was it for me.
By Customer Support, December 28, 2021
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're having issues with your JBL Tune 225TWS. We would like to get more information to help you out. Please contact us so we can assist you: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com