Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
3
Sound is where it’s at!
on September 22, 2020
Posted by: Rainbo11
from San Antonio TX
[This review was collected as part of a promotion.] The JBL TUNE 225TWS pods sound amazing! JBL never disappoints in sound! I will however, say that I was surprised that they were not comfortable. They were so uncomfortable that I could not wear them for more than 20 minutes at a time. I live for being able to clean the house and listen to my music wirelessly. Not being comfortable would definitely sway me from purchasing this product. The one other thing that makes this product more average than not, is the inability to control the volume except from your source of music.
Overall, this product has the best sound, but not the comfort.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, September 23, 2020
Thanks for taking the time in providing your feedback with our JBL Tune 225TWS. We're always looking for ways to improve. We'll make sure to relay this to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
1
Earpiece
on January 13, 2022
Posted by: Rugger
from Philadelphia,MS
I’m worried that my right earpiece is beginning to come apart and causing an irritation to my ear
By Customer Support, January 14, 2022
We would like to discuss your support request directly with you and find a solution for you. Please reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome All-Around Earbuds!
on September 2, 2021
Posted by: golfcat87
from Missoula, MT
[This review was collected as part of a promotion.] These earbuds do a lot with a little. The charging case is compact enough to fit in your pocket without standing out (very comparable to an iPods case).
Sound is very impressive for such a small, and affordable set. I use these between the office, gym, golf course, and even wore them listening to podcasts to fall asleep and they managed to stand up to each task without question.
My biggest issue with earbuds like these has always been how they fit in my ears, but the curvature at the top allows for them to rest easily without having to force them in (like some silicone-tipped earbuds) or have some large contraption to keep them from falling out (i.e. Powerbeats).
Overall, and specifically for the price point, these are truly good quality, all-around earbuds that can perform a number of functions and have a solid battery life to keep the user happy all day.
Sound is very impressive for such a small, and affordable set. I use these between the office, gym, golf course, and even wore them listening to podcasts to fall asleep and they managed to stand up to each task without question.
My biggest issue with earbuds like these has always been how they fit in my ears, but the curvature at the top allows for them to rest easily without having to force them in (like some silicone-tipped earbuds) or have some large contraption to keep them from falling out (i.e. Powerbeats).
Overall, and specifically for the price point, these are truly good quality, all-around earbuds that can perform a number of functions and have a solid battery life to keep the user happy all day.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
good basic ear buds
on September 9, 2020
Posted by: apalmo1
from Chicago, IL
[This review was collected as part of a promotion.] I have the JBL TUNE 120TWS and now these. I had lots of issues with the 120tws staying in my ear or being comfortable. These however are much much more comfortable to wear. I had them in for about two hours watching TV shows and listening to music. I had totally forgot they where in my ears as that is how comfortable they felt. They sit in your ear without applying to much pressure, unlike the 120TWS. I did not try working out in them but walking around I did not feel like they would fall out.
Here is the big difference for me the 120TWS (once fitted in my ear correctly) sounded better than the Tune 225TWS. But the sound trade off for a more comfortable experience is well worth the trade off.
Pairing the headphones to my computer, table, and phone was very simple and easy to do. The sound is pretty good, bass could be a little deeper, but overall for hours of listening they are comfy and sound good.
The charging case is the perfect size to fit in your pocket, other wireless headphones have bulky cases that make it really uncomfortable to carry in your pocket. They seem to charge up pretty fast and the case uses a USB C which is perfect as all my other devices use the same cable.
I would really recommend these if your looking for headphones that are comfy and sound good. These will now become my new go to headphones due to the carrying case, comfort, and good sound.
Written by a customer while visiting jbl.com
Customer Rating
1
Bricked from day 1
on November 22, 2021
Posted by: Avid Bluetooth user
from KS
I bought a pair of Tune 225TWS headphones recently and was able to pair it up with my Apple products fairly easily. This has been the only reason I have kept the headphones, as anytime I use this with a non-Apple product it requires me to enter a PIN number that can only be obtained from the JBL app. Since the headphones are not featured on the app, and no PIN number works to allow it to connect with other products, I have no way of connecting these headphones to all but 1 of my devices.
I was hoping this would be a good replacement brand for my Skulltooth wireless headphones, but I'm disappointed with how my device has been bricked in order to promote a company app.
I was hoping this would be a good replacement brand for my Skulltooth wireless headphones, but I'm disappointed with how my device has been bricked in order to promote a company app.
By Customer Support, November 23, 2021
Thanks for reaching out. Our JBL Tune 225TWS doesn't require a PIN code when connecting to a Bluetooth source device. If the following default PIN codes don't work, 0000, 1111, or 1234, you may reach out to the manufacturer of your source device for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible!
on August 28, 2020
Posted by: 1leSteve
from Prosper, TX
Wife bought these for a bday gift at end of April. Lasted 4 months and left earbud won’t turn on, charge, pair, etc. Battery life is terrible. Can’t even do a few conference calls without having constant recharges. Sound is average. Definitely nothing to brag about. Noticed a lot of dead spots when talking on the phone. Earbuds would just cut out for 3-4 seconds so you’re always asking someone to repeat themselves.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer at Customer Support, Customer Support, August 30, 2020
We hear you. We're always looking for ways to improve and thanks for the feedback. We'll make sure to pass this along to our development team.
Written by a customer while visiting jbl.com
Customer Rating
5
Very Comfortable!
on September 11, 2020
Posted by: JackFitz80
from Kendall Park, NJ
[This review was collected as part of a promotion.] Received these buds as a promotional gift. Very easy to set them up and sync to my IPhone. Like the color, very comfortable in the ears. Controls for answering phone calls are very accessible. Listening to music is a wonderful. Bass sound is awesome right out of the box, will also get better after about 10 hours of use. Battery life is very good for music with plenty left for talking on the phone. Great value for the average price, much more affordable than the IPods. Would highly recommend!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Does not fit well in the ears
on October 8, 2020
Posted by: Ces sil
from Florida
I just purchased the 225 tws, wireless head phones with our new s20+ultras cell phones. We tried the headphones and after 30 minutes or so our ears started hurting due to the bad fitting of the ear buds that cause pain in ears. And, yes we read the instructions regarding application to the ear at an angle not straight down. But, this JBL product still hurts. I am currently looking for silicon covers to see if it will help, but currently the market does not make a universal ear wing or cover that I can find. The product is clear in sound, and phone calls. But, we don't use these products as much due to the uncomfortable design that causes pain in the ears.
I would recommend this to a friend!
Response from jbl.comBy JBL, Customer Support, October 9, 2020
Thank you for posting a review and we’re sorry to hear that you're having comfortability issues. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com