Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
1
Stopped working after 1 hr of use
on January 3, 2023
Posted by: Anonymous
from Seattle, WA
Worked great for about 1 hour. One earbud stopped working on my first day of use. Total waste of money and time.
By Customer Support, January 6, 2023
We appreciate you taking the time to provide us with your feedback. We're sorry to hear about what happened to your JBL Tune 225TWS. If this was purchased from a store or other retailer, you may also contact them for a return. If you need more help, please reach out to our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Okay headphones wouldn’t recommend.
on March 7, 2023
Posted by: Kevin_314
from STL
I don’t know what happened to JBL that they thought this was a good product to put out with their name on! The headphones are okay and weirdly enough after 2 months of nearly daily use all of a sudden the headphones lost pairing to the only device it was ever connected to then just as that happened the right headphone just stopped working I also can’t believe there is no app to help you manage them! I own many JBL speakers and these headphones are a huge let-me-down!! The headphones also never really felt good in the ears; first I’ve ever experienced that with.
By Customer Support, March 7, 2023
We appreciate your time in providing feedback on our JBL Tune 225 TWS. Try to refresh your Bluetooth settings by forgetting or unpairing the headphones on your device's Bluetooth list. Next, manually pair the two earbuds together by simultaneously tapping the button of both earbuds three times while they're out of the charging case, then try to connect it again to your device. You can also try cleaning the contact points as dirt might have blocked the earbuds from the case. If the issue remains, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
2
Too much for disposable earbuds
on March 11, 2023
Posted by: Nickykayline
from Ohio
I've enjoyed the JBL Tune 130 for the week I had them. The right earbud blew out after using them while studying. Really good sound in its short lifespan though.
By Customer Support, March 12, 2023
We appreciate your feedback on our JBL Tune225TWS. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
3
For music, not phone
on March 17, 2023
Posted by: Mbuckley24
Good for music, not very good for phone calls. People have a hard time hearing me but can hear other people that are in the other room.
By Customer Support, March 20, 2023
We appreciate your feedback on our JBL Tune 225 TWS. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
1
Great if you don't have a left ear!
on May 15, 2023
Posted by: lando314
I bought these about a month ago and they worked great - for the first day. Since then, the left earbud refuses to connect. I've spent hours looking for fixes on you tube and google. Some of them weorked at first, but now the left bud is just living in its own world. JBL offered to exchange them ,but after going to google rabbit hole, I don't think it's even worth the effort to return them.
By Customer Support, May 15, 2023
Thanks for your inquiry. The manual pairing procedure can resolve this. First, un-pair the one earbud that likely is paired to your mobile and working. You must forget the Tune 225TWS in your BT menu. Triple-press the Right earbud to trigger TWS pairing mode quickly before it can connect with the previously connected BT device. Now turn your BT back on your mobile device and power on both the Left and Right earbuds which should automatically go into pairing mode and pop up on your discoverable BT devices. Choose the Tune 225TWS and now both earbuds should be reconnected to your device. When a LED is blinking from the case, that means it's charging and it tells you how much battery charge has. When it's fully charged, none of the LEDs should be lighted. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
Good sound but some design flaws
on June 9, 2023
Posted by: tarak
from Minneapolis, MN
I bought these about six months ago now, and I'm overall pleased with the quality of the product for the price point. Charging is quick and lasts a while. However, after just a few months of light use, the tip around the earbud has begun to warp, with no easy way to push it back into place. This has made listening for any longer period extremely uncomfortable, especially while moving around. Overall not very durable and a poor design choice that could have been easily changed, as many other earbuds at this price point have replaceable tips.
By Customer Support, June 10, 2023
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune 225 TWS didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
2
One earbud will not connect
on September 27, 2023
Posted by: MV23
from Los Angeles, California
I bought these for my daughter a few months ago, and at first they worked great. She loved them, but now the right earbud will not connect to any devices she tries to pair with. She had tried resetting, troubleshooting, everything to get the right earbud to work but it just won't. The left earbud works great, but it is the only one that does. the right earbud keeps flashing blue and white but will not pair to anything. She's tried charging it, to no avail. I have heard about this problem occurring with this model several times, but did not believe it. This buy was a waste of my money and I am extremely disappointed.
By Customer Support, September 27, 2023
Thanks for bringing this to our attention. We're here to help with your JBL Tune 225TWS. Please try to manually pair the earbuds by tapping the left and right buds at the same time. If the earbuds are disconnecting from each other, please check that both of the earbuds have been charged to ensure continuous connection. If you need more help, please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible product. Don't buy
on October 3, 2023
Posted by: th1100
from Kansas
These earbuds are terrible. They constantly keep unpairing from each other. Terrible product.
By Customer Support, October 3, 2023
We're here to help with your JBL Tune 225TWS. The earbuds should sync automatically once they are removed from the case. You may also try manually pairing the earbuds by tapping on both the left and right buds three times while they are out of the charging case. If you need more help, please reach out to our Customer Support.
Written by a customer while visiting jbl.com