Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
1
Another bad experience
on October 13, 2022
Posted by: Moayed
At the first time I bought this model and right earbud stop working suddenly. I bought it again after several months (big mistake) and the problem appear again in 3 weeks , I contacted JBL and the replaced it , now I am having an issue with connection of the right earbud, I am really wondering what test and reliability engineers do in this company ! if the same problem appear with different batches how you make this model available in the market
By Customer Support, October 13, 2022
Thank you for taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. If you have any questions or concerns about our products please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
They don't last long
on October 20, 2022
Posted by: Anonymous
from Dallas Texas
A little over a year and they barely hold an hour of audio play time. The rubber piece that is for comfort has fallen off.
By Customer Support, October 21, 2022
This isn't the experience we wanted our customers to have with our products. Since the unit is within one year of our warranty, please take advantage of our self-service options here: https://support.jbl.com/customer-service/warranty-request.html
Written by a customer while visiting jbl.com
Customer Rating
2
Poor battery life
on October 24, 2022
Posted by: None1111
from Rhinelander WI
I got these 10 months ago to wear for working out. Now one headphone dies after 10 minutes from fully charged and the other doesn’t last 2 hours.
By Customer Support, October 25, 2022
We appreciate your feedback on our JBL Tune 225TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton cloth, makeup, or cotton swab with alcohol. These pins are sensitive to dust. Please make sure the pins are dried before placing them back on the case. If the troubleshooting steps did not work, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Great Sound, Questionable Build Quality
on November 1, 2022
Posted by: ConfusedJellyfish
from North Carolina
These headphones sound great and they fit awesome. I absolutely prefer this style of headphone. HOWEVER, I have had two pairs of these and both pairs, after about 4 months the rubber on the inside peeled off and makes them extremely uncomfortable to wear.
By Customer Support, November 1, 2022
We appreciate your time for providing us your feedback with our JBL Tune 225TWS. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
1
Save Your Receipt
on November 9, 2022
Posted by: nick231
All I can say is save your receipt or go with Apple. After a bit of time, for me it was 6 months of light use and the right earbud, one of the two earbuds won't receive a charge. Case will charge, left bud will charge just fine, but the right bud stays dark. Google "tune 225 TWS won't charge" and you'll see it's common. JBL doesn't recognize this issue and won't work with you to find a solution. The only way to get a warranty is if you have the receipt. Good luck. Find a better product.
By Customer Support, November 9, 2022
We appreciate your time for providing us your feedback with our JBL Tune 225 TWS. Please try cleaning the the contact points of the earbuds and the cse with a cotton swab as dirt or debris may hinder charging. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
1
Poor device
on December 2, 2022
Posted by: Steve G
I have bought two of the tune 225 tws and after 20-30 minutes it disconnects from my phone. Please JBL help me with this issue and it's not listed on the app
By Customer Support, December 3, 2022
Thanks for reaching out. Please try pairing other devices, like Android. Try to restart both earbuds and your device, and make sure that our JBL Tune 225 TWS Bluetooth is on. If you need more help with your unit, please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
Ehh…
on December 11, 2022
Posted by: M Rod
from Best Buy
I wish I can say, I love them but only one headset will pair… I’ve even done a factor reset and everything. I’ve only had theses headset a year & half.
By Customer Support, December 13, 2022
We appreciate your time in providing feedback on our JBL Tune 225 TWS. Try to refresh your Bluetooth settings by forgetting or unpairing the headphones on your device's Bluetooth list. Next, manually pair the two earbuds together by simultaneously tapping the button of both earbuds three times while they're out of the charging case, then try to connect it again to your device. If the issue remains, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
2
Very Poor Design and Not Recommended.
on December 28, 2022
Posted by: CASparky
from Anaheim, CA.
I purchased the Tune 225TWS. The Pros: They have great sound and long battery life. The Cons: #1 If you don't charge them on a regular basis the batteries will go dead. I always seem to find this out when I'm getting ready to board a flight and the batteries are completely dead. This has been a problem since new so I know it's not battery itself and simply a design flaw. #2 I guess I have larger than normal ear canals and these headphones will not stay in place nor will they seat deep enough to give you the rich/full bass sound. They don't come with any ear tips and always fall out and that's just from sitting, you don't dare do any physical activities since they will drop out of your ear every time! Based on my experience I would not recommend this product.
By Customer Support, December 30, 2022
We appreciate you taking the time to provide us with your feedback on our JBL Tune 225TWS. We're sorry to hear that it didn't meet your expectations. If in any case, if you have any questions or concerns with your device, please contact our customer support via our official website or toll-free hotline
Written by a customer while visiting jbl.com