Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
2
Uncomfortable and lasted less than six months
on May 14, 2022
Posted by: maddyclyde47
The headphones sit uncomfortably in my ears, personally. Everyone has difference preferences there, my main complaint is after a few months one of the speakers stopped working on the left so both headphones were different volumes. Not long after the right headphone stopped pairing altogether; I've tried everything and it just won't connect to my phone, even though the other one still will. Not worth the money.
By Customer Support, May 14, 2022
Thank you for taking the time to provide us with your feedback. We'd like to work with you directly to troubleshoot the issues you're experiencing with our JBL Tune 225 TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible
on May 25, 2022
Posted by: Anonymous
from Louisville Ky
Poorly made , doesn’t fit in ears . Highly upset . I want my money back
By Customer Support, May 27, 2022
We're sorry to hear about your experience with the Tune 225 TWS. We're here to help. Please try to wear it in a slightly slanting position as shown in the manual.
We do have a 30 day return policy. Please use the link for your reference. https://bit.ly/3lRdsGJ
We do have a 30 day return policy. Please use the link for your reference. https://bit.ly/3lRdsGJ
Written by a customer while visiting jbl.com
Customer Rating
2
Very disappointing
on July 4, 2022
Posted by: carlos_
The overall build quality is good. They are easy and quick to pair. The sound quality however is extremely poor. There is absolutely no bass. Something I was not expecting from a brand like JBL. Those headphones are decent for phone calls, but that's basically it.
By Customer Support, July 4, 2022
We appreciate your feedback. We are sorry to hear that the sound quality of our JBL Tune 225 TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any issues or concerns about your device, Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
sound issues and uncomfortable
on July 11, 2022
Posted by: jingerTea
from FL
after just over a the left ear started to not be as loud as the right earpiece, so now the sound is unbalanced, and the right earpeice started to come apart a bit on the rubber part and hurts my ears
By Customer Support, July 11, 2022
We're here to help with your JBL Tune 225 TWS. Let's try these troubleshooting steps to isolate the issue.
Clean the earbuds by removing dust and wax with a cotton swab with alcohol.
Try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap. The earbud tip should be put into the liquid up to a maximum depth of 1-2 mm.
Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush, such as a toothbrush.
Make sure that the volume is on a level that can be adjusted through your source device.
Our products have a one-year limited warranty. If you need more help, please contact our Customer Support.
Clean the earbuds by removing dust and wax with a cotton swab with alcohol.
Try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap. The earbud tip should be put into the liquid up to a maximum depth of 1-2 mm.
Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush, such as a toothbrush.
Make sure that the volume is on a level that can be adjusted through your source device.
Our products have a one-year limited warranty. If you need more help, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
3
Disappointed
on August 8, 2022
Posted by: GideonM
I got these for Christmas in 2021 and so far they have basically fallen apart connecting these to iPhones is a massive pain and the sound quality is subpar with very little bass and no seal.
By Customer Support, August 8, 2022
We appreciate your feedback. We are sorry to hear that the battery life of our JBL Tune 225 TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you need more help with your device, please contact our Customer Support, so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
2
Horrible fit
on August 29, 2022
Posted by: Heyyo
from NC
They hurt!
I couldn't ever get them to sit and stay.
The silicone end is pealing up not allowing the lid to close, in turn not receiving a full charge. I'm lucky to get 2 hours sometimes.
Save your money and get something else.
I couldn't ever get them to sit and stay.
The silicone end is pealing up not allowing the lid to close, in turn not receiving a full charge. I'm lucky to get 2 hours sometimes.
Save your money and get something else.
Written by a customer while visiting jbl.com
Customer Rating
2
Like Bluetooth? You won't Anymore....
on September 5, 2022
Posted by: NA_1965
from Detroit, Michigan
These earbuds are fine... when they work. Bluetooth Connectivity is a nightmare with these things. One earbud will randomly decide to go rogue and it'll no longer want to connect to my phone. Almost like each earbud is a completely independent device. It's frustrating. Love JBL speakers, not a fan of JBL earbuds. Buy something else.
By Customer Support, September 6, 2022
Thank you for taking the time to provide us with your feedback. It could be that the left and right earbud disconnects from each other. Press the button on each earbud three times to re-establish their connection. If you need more help, please reach out to our JBL Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
1
Do not buy
on September 8, 2022
Posted by: John2521
from Franklin, Ohio
Litterally the worse headphones ive owned. Worked right for a month or 2 but even at that they werent that loud. Shortly after that on 1 headphone would charge and stays charged for about 20mins before it dies. Theres no debris or anything in case nor are they dirty, just stopped working. A pair of dollar store headphones worked better.
By Customer Support, September 8, 2022
Thank you for bringing this to our attention. We'd like to work with you directly to address the charging issues you're experiencing with your JBL Tune 225 TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com