Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
1
these suck really badly
on April 5, 2022
Posted by: john22
from Watertown, MA
these are the worst earbuds I've ever used. when I try and connect them through Bluetooth, I always have to repair them to my device which is really annoying when I want to use them. wearing these are really annoying and painful after a short time of using these and the hard plastic around started to come off and makes these even worse to wear. these are the worst earbuds I've ever used, and I would never buy another pair of these
By Customer Support, April 6, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the fitment and comfort design our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
Faulty - Constantly troubleshooting
on April 6, 2022
Posted by: SCWill
I've spent more time troubleshooting than actually listening to these. The sound is great, but they both rarely work. The left earbud either won't power up, or won't pair with the right ear bud (which is the primary/master). There are tons of complaints on the internet for this reason. I would avoid this product.
By Customer Support, April 7, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. You could use either Right or Left earbud independently on mono mode. Please make sure that the left bud is charging when it's in the charging case. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
2
It doesn’t stay in my ear, the sound is low
on April 8, 2022
Posted by: Bree79
from North Carolina
It doesn’t stay in my ear and the sound is low. I wouldn’t buy again. Maybe a different type. I do like JBL
By Customer Support, April 8, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS Headphones did not meet your expectations. You may want to download a 3rd party equalizer app from the Google Play Store or the Apple Store to enhance the audio quality. Also, If you've had this product for not more than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please Contact JBL Customer Service for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
3
great sound quality, not so great fit
on April 8, 2022
Posted by: buddha1113
from baltimore
when they stay put firmly in my ears, they sound great! but even slight movement you lose the bass. if you have large ear canals, i'd recommend going with earbuds with silicon tips. it'd be great if these had molds to help them stay in your ear for those of us with large ear canals
By Customer Support, April 8, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS Headphones did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team.
Written by a customer while visiting jbl.com
Customer Rating
3
Ok
on April 9, 2022
Posted by: The pods
from Ca
It's a good product but it's not for me. The pieces are a hard material that hurts my ears. I should have stuck with the other type that has the jell ear piece.
By Customer Support, April 10, 2022
We appreciate you for taking the time in providing us with this review. Our JBL Tune 225TWS has no different sizes of ear-tips since this isn't an in-ear earphone. We'll make sure to submit your feedback to our development team. If you've had this product for less than 30 days and was purchased directly from our website. You can always return it and get a full refund. Please reach out to our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Not Bad Ear Buds could makes some improvements
on April 16, 2022
Posted by: Brent1977
from Oregon
I bought these to try out to see if I like the Ear buds and so far they are good but stand to have some improvements. Improvement number 1) JBL could include a USB charge wall wart with this product. 2) The unit disconnect after a certain amount of time which I JBL could either do away with or let people use their app to control that feature. 3) Mic quality could be improve as well.
Written by a customer while visiting jbl.com
Customer Rating
1
Fall out of your ears.
on April 16, 2022
Posted by: Heinz57
from New York
Does not fit larger ears, not adjustable, no wax guard, poor fit, slippery, fall out easy, do not seal to ear.
By Customer Support, April 17, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you need any help with our products, please reach out to our Customer Support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Doesn't connect
on April 23, 2022
Posted by: Rc_1994
I bought these buds a little while back, and the right one won't sync to the left one, and only the left one connects to my phone. I've tried resetting them, doesn't do anything.
By Customer Support, April 24, 2022
We're sorry to hear about what happened. Please try to clean the contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
If the problem persists, please contact us, so we can check your warranty options.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
If the problem persists, please contact us, so we can check your warranty options.
Written by a customer while visiting jbl.com