Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
1
stopped working in 1 month
on May 18, 2021
Posted by: Sudh
from Pennsylvania
The headphones stopped working in 1 month. Such a crappy product. DONT BUY
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 18, 2021
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 225TWS. Please reach out to our Customer Support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
1
Dissapointed
on July 27, 2021
Posted by: Julians airpods
from Florida
I bought airpods for my husband for fathers day and is really sad that the picture is already getting erased. Not good quality at all.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, July 29, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our personalization on JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
JBL tune 220TWS
on August 20, 2021
Posted by: Vinuda
from Israel
I got it from my mom in israel, one of earbud not working & it like burn, when i return it to israel with warranty card they reject some exchange or get an action.. so i disappointed about that..
I would recommend this to a friend!
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, August 23, 2021
We're sorry to hear about what happened. Please contact our distributor for Israel for assistance in checking your options:
BUG Multisystems
Tel: 1-700-707-202
e-mail: support@bug.co.il
BUG Multisystems
Tel: 1-700-707-202
e-mail: support@bug.co.il
Written by a customer while visiting jbl.com
Customer Rating
4
Yeah, I can live with these!
on September 3, 2021
Posted by: Multitalent1
from West River, South Dakota
[This review was collected as part of a promotion.] Submitting a review of the JBL TUNE225TWS earbuds. And the review is from an older retired guy who loves music. Upon looking at the packaging I wondered if these units were designed and manufactured for a younger generation. It did prove out my thought was correct. But that is where the market is at.
Unboxing and charging the units was no issue, in fact quite easy. Later I tried to connect Bluetooth to my Samsung phone. No luck. So go read the instructions and the printing style and small size prevented me from accurately reading the instructions. OK, go the computer and do basic research, I had to install the “MY JBL HERADPHONES” app. Then I could connect..Problem solved. Not sure what “FAST PAIR” means but...
The earbuds being a hard plastic were surprisingly comfortable for listening to music for an hour or two. I tend to listen without any equalization and prefer flat tome controls. I found the mids and highs very pleasant and with minimal colorization. I did find the bass on the weak side although I was expecting a heavier and louder bass due to the words “PURE BASS” on the box. Just as well as I prefer a flat to attenuated bass.
Now the next day I couldn’t find the earbuds and case on my messy desk. The black case simply disappeared on my darker desk. Once found, the easy solution was a couple pieces of green electrical tape on the case. Another problem solved.
Next project/experiment. Would the JBL earbuds connect with the Bluetooth in my desktop computer? My initial thought was no as there is no download for connection purposes. Give it a try none the less. They connected!!
For the next two hours I listened to a wide variety of music. Big Band, piano solos, acoustic guitar, harsh electric guitar, opera singers, pop singers, country music, different rock-n-roll and so on. I came away with the same conclusions as the day before.
Final conclusion: For a suggest retail of $99.95, I would not have a problem giving a new set to one of my older Grand Children. I will continue to use the JBL TUNE225TWS on an occasional basis. I do expect a reasonable lifespan and these units will a welcome addition to my music listening enjoyment.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Small ear buds/big sound
on September 5, 2021
Posted by: David
from Texas
[This review was collected as part of a promotion.] Another Great Product From JBL! Upgrade from the previous 215tws. The charging case is slimmer so it easily fits in your pocket. The pairing to Bluetooth is extremely faster than the 215tws. Sound is great, you can hear every detail of all types of genre's of music. I recommend the JBL Tune 225tws for music lovers
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible Product
on September 30, 2021
Posted by: Jeff L B
from Hartford, CT
lol I bought these less than 2 months ago, and over the last couple of weeks the left I have run into this issue where the earbud doesn't even turn on let alone connect. I am certain that it is broken, as the lights don't turn on or anything - So now I am basically stuck with only one earbud that works which in the end feels worse than having no earbuds at all.
By Customer Support, October 1, 2021
Thank you for bringing this issue to our attention. It's possible that the left earbud is not charging properly. Please follow the troubleshooting steps outlined in our 'Cleaning Instructions for Re-establishing Charging' guide found in this link. https://bit.ly/2SDBHNO
Written by a customer while visiting jbl.com
Customer Rating
2
Not good!
on October 21, 2021
Posted by: Kevin612
from Washington DC
I brought these a while back and it was working great then my right earbud would not pair up with my phone anymore so I sent them back under warranty and got another one. While last night they something happen again the right earbud went out again and won't pair up with my phone. JBL you disappointed me 2 times!!!
By Customer Support, October 22, 2021
Thank you for bringing this to our attention. Try restarting the source device then re-connect the product to the source. Try using a different source device. Try in another room/area to rule out interference. Make sure there is a clear line of sight (no walls or bodies). Try resetting the headphone. If the issue persists, you can reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
1
They fall out of my ears every time I turn my head
on November 10, 2021
Posted by: Bswig70
from Rockford il
I was just looking at the headphones I’d recently purchased to see id there were different sizes, I am very unimpressed. The sound is not very good and then headphones refuse to stay in my ears. They’re ok driving but any time I use them at work or working out they fall out every time I turn my head. I don’t usually trash products but it’s extremely frustrating trying to lift weights and have to chase headphones that are falling out. One pro is the first day I had them the right bud fell out of my ear into a bucket of paint and I managed to clean the ear bud and it never quit working.
By Customer Support, November 24, 2021
This is not the experience we wanted our customers to have with our products. If you've only had this unit for less than 30 days and you have purchased it directly from our website, you can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com