Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
5
AWESOME SOUND
on February 2, 2022
Posted by: Liz69
from California
Bought this for my great niece and she absolutely LOVES it. The sound, quality and fit are perfect.
Written by a customer while visiting jbl.com
Customer Rating
2
Will NOT stay in the ear, there are no adaptors.
on February 5, 2022
Posted by: Anonymous
from Detroit MI
Will not stay in the ear, useless. JBL does not provide adaptors like others for different ear sizes. I only gave it 2 stars because the sound is great WHEN I HOLD THEM IN my ear.
Sad sad sad design were these even field tested?
By Customer Support, February 25, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS Headphones did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have other questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
2
Go With Apple
on February 6, 2022
Posted by: EDR4
from Studio City, CA
I bought these about 4 months ago and now the right ear bud won't work or pair with the left one and they appear to have to sync together to get sound out of both at the same time. They were great at first but I'm using them with an Apple phone and Apple support equipment just work better with Apple products. I've always loved JBL but against my better judgement, this choice was a mistake for sure and I knew there'd be a chance it'd eventually not be reliable. I've looked at all the Youtube videos on how pair together the two ear buds, it worked a few times and now they just won't find each other let alone hold the connection. I've tried doing a factory reset and that didn't help it either, so now I'm stuck with ear buds that don't work together and who goes to the gym with only the left ear bud producing sound anyway? LOL. Other than that, they're great but the for long haul, you may have some problems and they quit working the way they're supposed to be, so buyer beware.
By Customer Support, February 25, 2022
Thanks for reaching out. Try to place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores the headphone to factory default settings. If you're still experiencing pairing issues with both earbuds, contact customer service for technical support and assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
Charging pod is the downfall.
on February 9, 2022
Posted by: Thans
from Iowa
My wife bought me these is late October. By January the right one stopped charging in the pod. I have the pod plugged in for adequate times and the headphones die often or dont charge. At least the jbl over the ear ones last about a year compared to these at about 2 months. I go to the gym for 1 hour 3-4 times a week is all
By Customer Support, March 1, 2022
We're sorry to hear that the right earbud of your JBL Tune 225TWS stopped working. It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the earbuds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt. If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case. You will need a cotton cloth or makeup swabs, cotton swabs, and rubbing alcohol. Also a pencil with an eraser for further cleaning. If you have more questions, please use the link to contact our customer support. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
1
These do NOT play in real real stereo.
on February 12, 2022
Posted by: MikelWinter
from NY
No matter how you change the sequence of button pushes these will never play in true stereo. No good for listening to music. Only good for mono listening or phone conversations. There is NOTHING explaining this limitation in the literature or in their sales pitch. Useless for me. If there is some “magic” button sequence it is too hard to once let alone every time.
By Customer Support, February 28, 2022
Please check if the source you are listening to has stereo format to ensure that the earbuds will output the stereo sound.
Written by a customer while visiting jbl.com
Customer Rating
3
SOUND IS OK, BUT NOT EXCELENT
on February 17, 2022
Posted by: LOMEMONSTER
from SYLMAR CA
SOUND IS DECENT BUT NO HAS BASS, I LIKE BASS AND THIS DONT HAS ENOUGH
By Customer Support, February 28, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS Headphones did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
4
ok earbuds
on February 18, 2022
Posted by: blu_drago kig 3
from az
when I got them, they were amazing, until one day when I was using the left earbud button command, it wouldn't work. same with my phone, except the commands didn't work at all, left and right. and it would open the way too easily. also people don't really make cases for the earbuds, so I cant really protect them if I drop them. but the paring process is amazing and quick instead of having to hold a panful button for a minute. so thats what carred it from a 3 to a 4-star review.
Written by a customer while visiting jbl.com
Customer Rating
4
on February 19, 2022
Posted by: MyEmmons
from Henderson Nevada
Very good product that came already charged and simple to use
Written by a customer while visiting jbl.com