Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
1
Bad
on December 25, 2021
Posted by: Anonymous
from Arkansas
These were the biggest disappointment of my Christmas. They were hella uncomfortable and felt like they were constantly falling out even though they weren't
Response from jbl.comBy Jem at Customer Support, Customer Support, December 28, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the comfortability and fit of our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
4
Poor fit
on December 28, 2021
Posted by: Barn
from TN
I love the sound on these earbuds...unfortunately they only sound good when I use my fingers to push them in my ears. As soon as I let go they start backing out, the volume drops, the bass drops and everything is thin with lots of background noise. Wishing there was a rubber or foam insert that would keep these things in position!. Does JBL have anything or is there a third party solution?
Written by a customer while visiting jbl.com
Customer Rating
3
No App Support
on January 11, 2022
Posted by: B6669
from Bloomington Indiana
They sound great, but there's no app support. Thanks for nothing JBL.
By Customer Support, January 11, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS Headphones did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
1
Sad
on January 17, 2022
Posted by: William123
from Kansas
The battery does not live anywhere up to the time listed. It started crying within the first 2 hours after a full charge. It works with apple but it does not like changing devices. You must release it from one then join it to the other. I have a JBL speaker that does not have this problem. Also, the audio cuts out at odd times when listening to videos
By Customer Support, January 18, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS Headphones did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
1
OUCH!
on January 20, 2022
Posted by: Ouch
from Florida, Fl
Been wearing these for about 30 minutes and they hurt bad. Desperately need a buffer between the plastic and the ear. Sound is mediocre. My 9 year old doesn't like them either. It was a gift, so a "thank you, it's awesome" to the person who gave it to me; but they're already in the trash as I type this.
By Customer Support, January 21, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS Headphones did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team.
Written by a customer while visiting jbl.com
Customer Rating
2
Stopped Pairing and Charging
on January 26, 2022
Posted by: B1087
from Irons,Michigan
Bought these for my daughter for Christmas, at first she loved them, seemed to work great, then started having problems with pairing to her phone, or anyones phone, now the case will not charge at all. They lasted less than a month. We love JBL products, but I am really disappointed with the quality of these. For the price, they should last a little longer than that. I will not be purchasing again.
By Customer Support, January 27, 2022
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 225TWS. Please reach out to our Customer Support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
5
So much better than expected
on January 27, 2022
Posted by: SChattin
from Florida
I have another pair of earbuds (Skullcandy), they kept falling out. I myself have small ear canals and it seems that nothing "fits" properly. My Skullcandy earbuds were constantly falling out. Thankfully that is not an issue with the JBLs. The sound quality is nice and crisp. I had no issue connecting my Iphone, nor do I have issues connecting another device. I am very pleased and impressed!!
Written by a customer while visiting jbl.com
Customer Rating
2
Charge
on February 1, 2022
Posted by: Dishonored
from New York
I had this since christmas and it barely charged the whole time. The charging gave out january 7. The sound and loudness is very good on the otherhand.
By Customer Support, February 1, 2022
Thanks for reaching out. We would suggest trying to charge the unit overnight. The batter life of our JBL Tune 225TWS should give you up to 5 maximum playtime hours. Please check the contact terminals for any dirt and debris that may be causing it not to charge and use a cotton swab to clean the terminals. If you need more help, please reach out to us at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com