Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
2
It was ok
on September 16, 2021
Posted by: Ash1372jr
from New Salem, ND
I bought theses in May and already had to use the warranty twice and going on. They are not made for anybody that worksout or works in an area of dust.
By Customer Support, September 16, 2021
Our JBL Tune 225TWS doesn't have a dustproof feature. This headphone does not have any IPX rating and is not waterproof. Our devices has a 1-year warranty from the purchase date. If you have issues with our portable products, please have your receipt ready and contact us here: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
4
JBL 225TWS earbuds review
on September 16, 2021
Posted by: Jeff Church
[This review was collected as part of a promotion.] I decided to try the JBL 225 TWS earbuds as I had never used earbuds that have a stem design like Apple AirPods and I was curious as to how they would perform. My evaluation on these earbuds was based on using Apple devices (iPhone, iPad) only as I have no Android devices.
As far as design goes, the 225 earbuds have rounded tips, a matte finish and are made out of hard plastic. The long stem has rubber outer covering. There are physical buttons on the outer edge of both earbuds which provide the controls. These controls purely basic and are not customizable. The 225’s are compatible with Siri and Google Assistant.
The JBL 225 TWS’s do not have silicone ear tips. The design is such that the earbuds stay in your ear (most of the time) but they do not provide a secure seal inside your ear. You basically have to slide them in your ear canal and twist them slightly to secure. Unfortunately, my ears got sore after an hour of use. The lack of a good seal turned out to be a problem when I used the 225’s while doing physical activity (like mowing the grass). I found that whenever I looked down, that movement loosened the earbuds and on several occasions one of them would fall out. The lack of a secure fit affects noise isolation too. I found that without a secure seal, outside noise would get into my ears and disturb my music listening in noisy environments. The passive noise isolation levels are on the lower side due to the previously mentioned lack of sealed fit. The design helps the earbuds snug in up to a certain extent, but it is not enough to keep out the noises from creeping into your ear. Compounding this is that the 225’s do not come with Active Noise Cancelation.
The JBL Tune 225 earbuds use Bluetooth 5.0 for Connectivity which is an upgrade from other earbuds I own that only have Bluetooth 4.2. They paired with my devices seamlessly and pairing was quick! They provided clear connections up to 30 ft and even further as I noticed while working out in my yard. I didn’t notice any lags when video streaming on YouTube or Netflix. The 225’s also has Dual Connect technology that allows you to use earbuds independently. That means that you could use one earbud to make a call or listen to music while the other earbud charges. This was a great feature for me.
The JBL 225’s comes with a Hardshell charging case with a smooth design that makes it very easy to fit into any kind of pocket. On the front, there is the JBL logo and on the bottom, there is a charge port. The charging case has a glossy finish inside along with three indicator lights that show the remaining charge. The lid is magnetic and the earbuds are secured inside by magnets. I found that the earbuds were fairly difficult to remove from the case as I couldn’t get a sufficient grip on the individual earbuds. That is much better than the earbuds just falling out though! The JBL Tune 225’s has 22mA Lithium-ion batteries to provide the power. With regard to battery life, the 225’s box indicates that you will get 5 hours of playtime and the charging case can provide for another 20 hours - therefore you can end up with around 25 hours of playtime. I found these values to be fairly accurate and were more than enough for daily use. The case provides a fast-charging capability for the earbuds - fifteen minutes in the case would give an hour of playback time. There are two indicator lights on each earbud, and they will blink in white if the battery is low. The JBL Tune 225 TWS comes with USB Type-C charging but it does not support wireless charging. I really do like the USB C charging as it provides, in my experience, for faster charging. I recently built a new PC with a USB Type-C port on the front of the case so this will work perfectly for the 225’s.
The 225’s come with JBL True Bass Sound. I found the sound quality of 225’s to be well balanced. The sound was clear at both mid and high volumes with no distortion detected. Even though the earbuds do not have a sealed fit, they still have good audio quality and provide a good listening experience. The bass is great – helped along by the 12mm drivers. The microphones allowed for very clear calls which is a definite plus! The JBL Tune 225 TWS does not support the JBL Headphone app on my phone which is unfortunate as I like to have a built-in equalizer and customizable controls. Other than the basic controls (fast forward, reverse, and voice assistance on both right and left earbuds), there is no way of controlling the earbud’s volume. That means you have to dig out your phone to change the volume. A definite bummer!
The JBL 225 TWS’s do not have an IP Rating which is disappointing. Consequently, with no IP rating I’m not sure if the 225’s would survive a heavy workout session in the gym or a run during a slight drizzle. That said, the 225’s withstood my perspiration from mowing the grass on a hot day, so that’s a good sign! I own other earbuds (including JBL Live 300’s) that come with an IPX5 or IPX7 rating.
I am pleased with the JBL 225 TWS earbuds. They were really easy to set up to the point that I didn't need the instructions at all. All of the controls worked well and the battery life was very good. The earbuds sounded great for both music and phone calls providing very good clarity and adequate bass. The lack of silicon tips allowed the earbuds to fall out of my ears periodically while doing strenuous activities which was an annoyance. Additionally, the hard plastic material used for earbud construction caused discomfort in my ears after about an hour of use. Overall, I would say that the JBL 225 TWS earbuds are a good product for making phone calls and casual music listening.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound and build quality.
on September 16, 2021
Posted by: JBlongz
from New York, NY
[This review was collected as part of a promotion.] Great pair of buds with long battery life. I have been using these in the office while coding. The bass is great and the touch controls are simple. The usb-c port is great and compatible with my existing cables. Solid feel.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Easy to use right out the box
on September 16, 2021
Posted by: Steelcity
[This review was collected as part of a promotion.] Quick charging, super easy to pair with my devices right out the box. Great features, enjoyed the feature to find them as well. Good sound quality as usual with jbl!!! Comfortable, lightweight and no issues with heavy sweat from workouts. Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Nice earbuds for the buck
on September 16, 2021
Posted by: Guillermo Marin
from Texas
[This review was collected as part of a promotion.] Earbuds are really comfortable, the case is of an appropiate size. USB-C which is a standard now, no wireless charging. The way the buds fits into the ear are really good, and they even seem to block some of the sound even though they are not Noise Cancelling. The way the pair to bluetooth is a little weird.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Left ear bud malfunction
on September 20, 2021
Posted by: Kyleigh32
from Philadelphia, pa
I purchased a pair of the jbl 225 earbuds and within the first month the left bud stopped pairing. I thought it was just a defective pair so I returned and purchased a new pair. Yet again the ear buds did this and now the left side will not charge. I've cleaned the charging terminal and still no success. Other than this issue they are great head phones I'd love to be able to use both buds though.
No, I would not recommend this to a friend.
By Customer Support, September 21, 2021
We appreciate the feedback you've provided to us. We would like to get more information to help you out. Please contact us so we can assist you: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
4
on September 22, 2021
Posted by: Eillie Wa
from CA Westminster
I thought it might be a good idea to try them out. I’m glad I did.
Written by a customer while visiting jbl.com
Customer Rating
4
Loving it!
on September 22, 2021
Posted by: aniket11
from Bellevue, WA
[This review was collected as part of a promotion.] I have been enjoying these headphones for over 3 weeks now. They have a firm grip, and do not fall away while running or doing cardio. I also like the fact that they handle sweat very well. The sound quality is soothing to the ears. The built is great. The setup for headphones is easy, and they connect immediately to the phone once you plug out the ear bud. Overall, these headphones are value for money, and I would definitely recommend them
I would recommend this to a friend!
Written by a customer while visiting jbl.com