Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
5
Birthday request
on August 23, 2021
Posted by: Breckjo
from Northern Michigan
My granddaughter was thrilled to get this for her birthday. My DIL mentioned she sings and dances all day long. She opened it while I on was on the phone with her and her shouts of joy were exciting. So far, she loves it.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Not so good
on August 24, 2021
Posted by: Rasmus2110
Got them about 3 week ago,they worked great for 2 weeks,now they dont charge
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, August 25, 2021
Thanks for taking the time in providing your feedback with our JBL Tune 225TWS. We'd like to know more information about what issues you're having with the earbuds and try some steps. If you've had this product for not more than 30 days and must be purchased directly from our website. You can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on August 31, 2021
Posted by: Danielle071083
from Iowa
I bought these for my husband for Father’s Day. He used them for less than 2 months and they no longer charge.
No, I would not recommend this to a friend.
By Customer Support, September 1, 2021
Please follow the steps outlined in our 'Cleaning Instructions for Re-establishing Charging' guide found in the first link. If the battery issue persists, you may contact our support team for your region using the second link. https://bit.ly/2SDBHNO | https://bit.ly/3eUAnP9
Written by a customer while visiting jbl.com
Customer Rating
4
Decent headphones
on September 1, 2021
Posted by: Genessis
from Tucson, AZ
[This review was collected as part of a promotion.] Good sound quality but thought it could have focused a little more on the base, especially when that was on of the selling points. Very small and slim which I enjoy. This head phones are awesome for just working on a school project, cleaning around the house or just wanting to talk hands free . I wouldn't recommend for exercise they did tend to slip out my ear when i tried. Overall i think its a good headset .
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Nearly there, a hit except for weak bass
on September 1, 2021
Posted by: Reded
from Santa Cruz CA
[This review was collected as part of a promotion.] Pros:
Very light, barely knew I was wearing them
Didn’t fall out (even of my big ears)
Charging case is perfect and gives plenty of recharge time (lasted me a few of days before needing a power adapter)
They lasted nearly 5 hours before needing to be put in the charging case
Calls and the microphone worked OK
From about 120Hz up they sound really nice, lots of detail, sweet sounding even
Cons:
If bass is your thing forget it. The Specs say 20Hz-20Khz but thats not true, the roll off below 120Hz is pretty steep. I don't even like big bass but these just havent got any. I suspect its because these are buds and have to conserve battery life.
Very light, barely knew I was wearing them
Didn’t fall out (even of my big ears)
Charging case is perfect and gives plenty of recharge time (lasted me a few of days before needing a power adapter)
They lasted nearly 5 hours before needing to be put in the charging case
Calls and the microphone worked OK
From about 120Hz up they sound really nice, lots of detail, sweet sounding even
Cons:
If bass is your thing forget it. The Specs say 20Hz-20Khz but thats not true, the roll off below 120Hz is pretty steep. I don't even like big bass but these just havent got any. I suspect its because these are buds and have to conserve battery life.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
4
Modern Technology meets classic fit
on September 1, 2021
Posted by: Vineet
from Dallas, TX
[This review was collected as part of a promotion.] JBL Tune 225TWS is best for the people who are craving classic fit ear buds, yet all the modern connectivity & battery life advantages. They differentiate from the in-ear ones, and still provide a good sound quality. They also provide good ambient awareness, due to air/sound passing quality, which feel breathable to your ears, unlike the in-ear ones.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Not So Pure Bass
on September 1, 2021
Posted by: Rocky
from Cincinnati, OH
[This review was collected as part of a promotion.] It’s quiet surprising how the description does not match with the quality. I expected JBL’s Pure Bass, rather they are not quiet good at Bass. The quality is OK but not so great. Overall they are an average quality earphones.
No, I would not recommend this to a friend.
By Customer Support, September 3, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune225TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
4
Good but had issues with call
on September 1, 2021
Posted by: Marcus A
from Olive Branch, MS
[This review was collected as part of a promotion.] I like these compared to other earbud type of headphones because they stay in my ear better. There is a feeling sometimes that they are about to fall out but they rarely have. My main issue is the 1 time I used them for a phone call, the person on the other end struggled to hear me at points. Overall though I like them. They connect easily and seem to have good battery life.
I would recommend this to a friend!
Written by a customer while visiting jbl.com