Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
2
Good sound, but connection problems
on July 22, 2021
Posted by: Falken
from North Carolina
I received my 225TWS yesterday and read the instructions. When it connects, the sound is good quality, and the earbuds don't fall out of my ears. The earbuds connect fine to iOS devices, but will not connect to Windows devices. I bought these specifically to connect to my Peloton bike, which is an Android device, but it won't connect, and asks for a pin. I have tried 1111, 0000, and 1234 but none of these work. The same goes for my Windows computers. Very disappointing. I don't have this problem with other devices: Bose Sound Sport and Sennheiser.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, July 23, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing sound quality
on July 26, 2021
Posted by: Jonathan69420
from Sacramento Ca
These are the best earbuds i have ever bought. The earbuds have held up perfectly.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
The worst
on July 31, 2021
Posted by: UpsetInNJ
from New Jersey
These are the worst, I mean the absolute worst ear buds I’ve ever had. The absolute worst. I can’t get both ear buds to play at the same time. I’ve watched YouTube videos, searched forums, nothing works.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, August 1, 2021
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 225TWS. Please reach out to our Customer Support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible
on August 3, 2021
Posted by: Definitelynotalex
from Moreno Valley,CA
Bought them not even 2 weeks ago and they won’t even connect to my phone anymore and only the right one turns ons and no matter how long I charge them for the left one never turns on anymore
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, August 5, 2021
We're sorry to hear about what happened. Please contact us, so we can assist you in checking your options: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com
Customer Rating
3
The right one stopped working after a month
on August 3, 2021
Posted by: Mickmur13
from Tampa, FL
So I read a ton of reviews before buying these, i should have listened to the negative ones. The right one stopped connecting *randomly* after a month. Like an hour into my workout it just stopped working. And it would take hours of messing with it to make it work for maybe 20 more minutes. The reviews of the uncomfy ear piece are also right- you want the little plastic pieces at the end trust me. You can also hear outside noises even at max volume. Oh, max volume wasn't enough either. The bass was okay but truly nothing special. They truly deserve 2.5 stars. either spend the money or at least get a pair with rubber ear pieces.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, August 3, 2021
We're sorry to hear about what happened. We appreciate it for taking the time in providing us with this review. Please contact us, so we can assist you in checking your options: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com
Customer Rating
1
Doesn't Work
on August 4, 2021
Posted by: Bob0129
from Broomall, PA
I bought these headphones about a month ago and they have been nothing but a problem since I got them. Every time I exercise about 20 minutes in one ear but always stops working entirely. Once in a while one ear bud doesn't work at all, it changes from time to time which one it is. Lastly the charge doesn't last nearly as close to what it advertises, I get an hour and a half tops after a full charge. I feel totally ripped off, DO NOT BUY these!
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Custome Support, August 5, 2021
Thank you for bringing this to our attention. We'd like to work with you directly so we can troubleshoot the short battery life and connectivity issues you're experiencing with our JBL Tune 225TWS. We'd also like to get more information from you so we can check your options. Please contact our customer service at. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
2
Fit nice but sound is okay
on August 8, 2021
Posted by: Meldemel
from Richmond, va
Bought these locally -while they fit well in the ear, the playing time is not very long only a few hours on full volume; full volume isn’t very loud; while nice to look at case send trendy - will be returning mine- Apple wired headphones better output then these; sooryJbl ☹️
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, August 9, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound, COMPLETELY Meh fit
on August 17, 2021
Posted by: Colinsdad
from New Bedford MA
Just purchased these a few days ago to "upgrade" over a wired set of earbuds. I'm going back to my wired pair- these, NO MATTER the "one size fits all" do not fit well and are constantly falling out. Hey JBL- you DO realize that people's ears, just like fingerprints, vary greatly, right? You don't even include any sort of rubber sleeve or, any other means of actually fitting these to the individual user. The ONLY reason I gave two stars, is, when I'm not fiddling with them, to keep them in place, they actually sound really decent. Sooooooo... If you happen to have a set of ears that looks EXACTLY like the ones depicted in the Owner's Manual, then these are a 5 star product! In fact, I'm not even going to bother registering them, as they're not going to be used, except when my wired pair (that actually HAS different size rubber sleeves to individualize fit) stops working.
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, August 19, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. For better fitment, you could choose from the three ear tip sizes (S, M, L). If you've had this product for not more than 30 days, you can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/3mdE6sP
Written by a customer while visiting jbl.com