Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
4
Great sound
on June 17, 2021
Posted by: Nothing ok
from Az
I luv my earbuds
I use them every day .... thanks bye..
I use them every day .... thanks bye..
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great presentation
on June 19, 2021
Posted by: Gio0231
from Atlanta, GA
This was for a father's day gift and arrived early, it is beautiful, the picture looks perfect in the small space, I Love It
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Posted by: UlisesQ
Verified Purchase:Yes
JBL wireless ear buds sound awesome! They fit great and don't bug my ears. I only wish they had more customizing options.
Written by a customer while visiting jbl.com
Customer Rating
1
Bluetooth does not Work
on July 4, 2021
Posted by: Ashfuen
from Florida
I bought these in December of 2020 expecting great quality sound. I fortunately think that the delivered that. But the unfortunate thing was that the little rubber part started peeling off on both ear buds but besides that, the Bluetooth on these things does not work. Every time I try to pair them to my phone it prompts me to forget device then repair. Another thing is that only one ear bud would pair with my phone but the other one is blinking blue and white not wanting to pair anymore. Don’t know how to resolve this issue and it’s infuriating.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, July 5, 2021
We're sorry to hear about what happened. Here are some steps for us to check your JBL 225TWS:
If the left ear pod is silent, please perform a new pairing with the right pod like shown in the quick-start guide.
You simply click the button on both the left and the right pod 3 times. Take them out of the charging case first.
This forces a new pairing between the pods, and the left pod should automatically pair with the right pod from now on, when you remove both pods from the charging case.
If this does not help, also perform a reset of the system by placing both pods in the charging case, which must be charged up first, since reset only works when the pods are charging. Now press the button on the right pod, and hold it for more than 5 seconds. You have now reset to factory settings. If necessary, you can now try the forced pairing again.
Please note:
The right pod is the primary, which is connected to your source, usually a smartphone.
The left pod is the secondary, which connects to the right pod.
If you need more assistance, please contact us, we're here to help: https://support.jbl.com/us/en/#call
If the left ear pod is silent, please perform a new pairing with the right pod like shown in the quick-start guide.
You simply click the button on both the left and the right pod 3 times. Take them out of the charging case first.
This forces a new pairing between the pods, and the left pod should automatically pair with the right pod from now on, when you remove both pods from the charging case.
If this does not help, also perform a reset of the system by placing both pods in the charging case, which must be charged up first, since reset only works when the pods are charging. Now press the button on the right pod, and hold it for more than 5 seconds. You have now reset to factory settings. If necessary, you can now try the forced pairing again.
Please note:
The right pod is the primary, which is connected to your source, usually a smartphone.
The left pod is the secondary, which connects to the right pod.
If you need more assistance, please contact us, we're here to help: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent gift item
on July 10, 2021
Posted by: SweetPopGun
from Houston, Texas
My husband is enjoying his JBL earbuds. Mostly loved the fact that I personalized his name on the case.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Save your money
on July 17, 2021
Posted by: Tcrews
I have always been a fan of jbl but this product is making me reevaluate everything. The ear buds have major connection issues. They worked for all about one hour. Now, I can not get the right ear bud to sync with the left. I have tried to trouble shoot the problem and it still doesn't work. The best advice I can give for everyone is to find a different product. I am extremely disappointed in JBL for putting this product on the market.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, July 19, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Posted by: Dave A
from NC
Verified Purchase:Yes
Worked fine for a week or two, but not great. Didn't connect ever time, and isn't quite loud enought.
Then once I paired my smart watch, these ear buds have been terrible. They often don't connect, and even worse they don't turn off when going back in their case; so when I am on the phone, the audio is constantly being redirected to the headphones in their case, where they should be turned off.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, July 22, 2021
Thank you for bringing this to our attention. We'd like to work with you directly to troubleshoot the issues you're experiencing with our JBL Tune 225TWS. Please contact customer service at. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
4
Very Nice
on July 22, 2021
Posted by: Noawoo11
from Springfield, MO
Bought them a week ago and have enjoyed them, theyre more comfortable than most wireless headphones. Great battery life and sound. Only complaint is the lack of wireless charging. I prefer to not have a bunch of wires on my bedside table where I charge everything.
I would recommend this to a friend!
Written by a customer while visiting jbl.com