Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
1
Trying again
on May 20, 2021
Posted by: TJC1
from Phladelphia
I have multiple JBL devices and all have worked flawlessly. I just purchased JBL TuneTWS and they worked as advertised but, for only 6 days. The right ear bud will not connect. Two calls in to customer service and mailing them back. I am waiting for the replacements.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 22, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
2
Not quite worth it
on May 28, 2021
Posted by: Chelsey23
from Brooklyn
I bought these because after seeing the price and know JBL is a great brand I thought it would be a better deal than Apple AirPods. To me, it just didn’t live up to my expectations. The sounds wasn’t great. And to cancel out noises around me the volume had to be all the way up. Personally, I will be returning and will be investing a bit more money to purchase AirPods. I’ve borrowed my friends before and the sound quality it much better and well worth the money.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 29, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 225 TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
2
Doesn’t charge
on May 28, 2021
Posted by: Thesedontcharge
from Louisville ky
I bought a set of these and after 3 weeks the right one won’t charge. I took them back, bought a new set and now the left one won’t charge.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 29, 2021
Thank you for bringing this to our attention. Please follow the troubleshooting steps outlined in our 'Battery and Charging Issues' guide using this link. https://bit.ly/3blwbWY
Written by a customer while visiting jbl.com
Customer Rating
1
Right earbud not working.
on June 4, 2021
Posted by: Chetlou47
from Slidell, Louisiana
I just bought these Tune 225TWS earbuds today and the right earbud will not play any music at all.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, June 5, 2021
Thank you for taking the time to provide us with your feedback. We would like to get more information to help you out. Please contact us so we can assist you: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
1
Volume reduced even on maximum
on June 8, 2021
Posted by: Sam1131
I bought these earpods 2 months ago and I haven't been more disappointed. At this point it feels like volume is coming from somewhere far away. Tried it with Android and apple phones . It just doesn't work as expected . I bought 2 pairs of these and regret it thoroughly.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, June 9, 2021
Thank you for your feedback. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. Our products warrant a period of 1 year (5 years for any non-powered speakers). To learn more about the warranty. If you have questions or concerns with any of our products, you can always contact our customer service so we can troubleshoot issues you may be experiencing with our products. Here's the link for our customer support. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
1
These earbuds disconnect all the time
on June 9, 2021
Posted by: Anonymous
from Glastonbury, Connecticut
These earbuds disconnect all the time and sometimes its practically impossible to pair them back. My JBL Tune 255 have never worked. The product should be taken off the market.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, June 10, 2021
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 225TWS. Please reach out to our Customer Support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound!!!
on June 13, 2021
Posted by: Georgie7676
from West Bloomfield MI
Really nice sound, and the personalized case it’s beautiful, and battery last long enough
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Not happy
on June 13, 2021
Posted by: Pam W
from Bklyn NY
The sound quality it's good. I thought because the speakers are gr8 the buds would give the same amazing sound Not. The buds are too big, they fall out of my ears every minute. I brought 2 gave 1 away and I'm returning the other. I hope they make 2 different sizes and increase the sound quality
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Support, June 14, 2021
Our JBL Tune 225TWS comes with 3 sizes of ear tips (S, M, L) that you can play around with. Once you've found the right fit, they are very comfortable to wear. If you've had this product for not more than 30 days, you can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com