Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
2
Not good with sweaty ears.
on December 27, 2020
Posted by: Lasha15
Love the sound quality but they hurt my ears and they don't stay in during a sweaty cardio session. .
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, December 28, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
3
Sound is great! Fitting- not so much
on January 11, 2021
Posted by: Days
The sound is AMAZING! I can actually feel the bass and hear it clearly. Only down side is these don’t fit my in my ears properly so it does not cancel outside noise. I wish there were pieces that can be switched out according to user so that it would fit in my ear correctly without falling out
I would recommend this to a friend!
Response from jbl.comBy JBL, Customer Support, January 14, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
Great range of tone, favors phone pairing HEAVILY
on February 8, 2021
Posted by: GMP1077
from Chicago
Recently picked these up as an alternate for times when my main set needs to charge, or if I want to save space on a day trip -- it also helps that I'm previewing them for a relative who is scouting versatile earbuds. They excel in small form factor design and a sleek matte finish. Audio quality is great, but there's a niggling 2% room that prevents a great "noise canceling" feel. The device performs well on audio and video calls, and the access to rechargability is a huge 'PLUS'.
***
However, the process to pair this device to a PC is less forgiving. I've read through my manual and quick-start guide and there's no mention of the 'PIN' the computer will request. Message boards led me to try the '0000' '1111' and '1234' combinations, but those did not prove successful.
***
However, the process to pair this device to a PC is less forgiving. I've read through my manual and quick-start guide and there's no mention of the 'PIN' the computer will request. Message boards led me to try the '0000' '1111' and '1234' combinations, but those did not prove successful.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Just ok...
on February 9, 2021
Posted by: JKeely76
from Pa
These sound alright for the most part, but don't stay in my ears very well. I definitely expected them to sound better for the price.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, February 10, 2021
We appreciate the feedback you've provided with our JBL Tune 225TWS. Please note that when wearing the headphones the stem has to be diagonal to your jaw. For visual reference, please see our Quick Start Guide here: https://bit.ly/3cVqkbM
Written by a customer while visiting jbl.com
Customer Rating
5
Surprising quality
on February 12, 2021
Posted by: BennyC
from Tampa, FL
Purchased one st for myself and after a definite pleasing experience, purchase a second pair for my wife as a Xmas present. Quality sound, long lasting battery and flawless bloodroots connectivity definitely these are a set of earbuds to have.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Hmm
on February 12, 2021
Posted by: No nickaname
from Somewhere
2nd time I bought JBL, first time I was not happy with them. This pair were amazing
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
on February 14, 2021
Posted by: Kf44
from Tel aviv, ISR
My charger stopped workinh after a week and they declined to ship a new one
No, I would not recommend this to a friend.
Response from jbl.comBy Alvin, Lifestyle Department , February 16, 2021
Please contact our distributor for Israel for assistance in checking your options: BUG Multisystems Tel: 1-700-707-202 e-mail: support@bug.co.il
Written by a customer while visiting jbl.com
Customer Rating
3
Sound quality is inconsistent
on February 14, 2021
Posted by: elessar
from Kansas City
I enjoy using these headphones for listening to podcasts while I work or listening to music while I exercise. It works well for this. But I've found the quality is horrible for phone calls. The connectivity with my phone seems to be hit or miss at times and the sound cuts out or is delayed.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, February 16, 2021
We would like to get more information to help you out on your JBL Tune 225TWS, please fill out the self help service link so we can assist you:https://bit.ly/3hH8oBR
Written by a customer while visiting jbl.com