Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Average customer rating
3.1
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
64
4 Stars
56
3 Stars
41
2 Stars
41
1 Star
63
63%of customers recommend this product.
(
99 out of
157)
Customer Reviews for JBL - Refurbished Excellent - Tune 225TWS True Wireless In-Ear Headphones - White
Customer Rating
2
Not recommended to use with Laptop
on October 21, 2020
Posted by: Kenny_Mark
from Boston
I bought this headphones for joining meetings. I was looking for a headphone which I can use it with laptop for meetings and also use it with my phone for listening to music.
This product has been a disappointment while using it with laptop. There is a continuous static noise when I use it for Skype meetings from my laptop. The sound I hear is cracking and I would not recommend this product for using it with your laptop
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, October 23, 2020
Thanks for taking the time in providing your feedback with our Tune 125TWS. Please make sure that your Bluetooth drivers for the laptop are updated. If you're using apps like Skype, Zoom, MS Teams, etc, please make sure that you've enabled the device as the source input and output. Other wireless signals like WiFi can also cause interference.
Written by a customer while visiting jbl.com
Customer Rating
4
The sound is amazing
on October 30, 2020
Posted by: Anonymous
from Miami
The product is great it sound like a speaker in my ears
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Best Apple Earpod Alternative!
on November 17, 2020
Posted by: davidlevi1982
from Florida
I've went through several earbud brands over the past two years and the JBL TUNE225's were my last ditech effort before caving in and getting the Apple Earpods. To my surprise the JBL TUNE225's met my requirements in ALL areas! I went ahead and purchased a backup pair. Some improvements I'd like to see with future models are higher volume during calls and 3-mic technology so people can hear you better when on a voice call in noisy places.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Does not fit well in the ear, very bulky in fit!!
on November 28, 2020
Posted by: annmariecarolinagirl
from Washington, NC
Big and bulky, doesn’t fit well in the ear. I would not recommend!!
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
1
Had for 3 months and stopped working
on December 2, 2020
Posted by: Smcp
from Ohio
Purchased in June and were completely shot by September. They wouldn’t stay synced and eventually the sound stopped working in one earbud. These stay charged for an hr and a half on a good day at best. Waste of money. The worst part is they haven’t processed a replacement nor have they followed up and they’ve had my faulty earbuds for three weeks now.
No, I would not recommend this to a friend.
Response from jbl.comBy Jasper at Customer Service, Jasper at Customer Service, December 2, 2020
We appreciate the feedback you've provided to us. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
on December 17, 2020
Posted by: Sparky12
from Chicago
Great product from a great audio company...highly recommend these!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
DO NOT BUY
on December 20, 2020
Posted by: WightD
To start these are huge and look ridiculous hanging out your ear. They’re not loud or maybe it’s just they’re too big to fit in your ear which makes them very uncomfortable. Not sure on the size of the other ones like it these but don’t waste your money on these
No, I would not recommend this to a friend.
Response from jbl.comBy Noah at Customer Support, EMEA Lifestyle, December 31, 2020
Thank you for your Feedback,
please contact us directly, so we can find a solution.
https://support.jbl.com/us/en/
please contact us directly, so we can find a solution.
https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
3
They have Potential
on December 26, 2020
Posted by: Brett Bahrs
from Wisconsin
I bought this item back in July and they have been good to me.
Start with the good. The sound is great! They’re comfy in your ear and easy to control with the side touch. They have good range from your phone which is nice as well. The charging case lasts quite a long time before it needs to be charged itself which is also nice.
The bad.. The ear buds themselves don’t hold a charge for very long. They last maybe 4 hours of continuous playtime. Whenever I charge them, they don’t fully charge. I don’t know if it’s the way they sit in the case or what. I have to pull them out and put them back in and keep them charging, which is a hassle when you go to use them and they die quickly.
All in all these buds have huge potential in my mind when problems are fixed!
Response from jbl.comBy Mario at Customer Support, Customer Service, December 26, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 225TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com