Customer reviews from Dyson
Dyson - V15 Detect Absolute Cordless Vacuum - Gold
Average customer rating
4.3
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
465
4 Stars
103
3 Stars
46
2 Stars
29
1 Star
41
82%of customers recommend this product.
(
382 out of
465)
Customer Reviews for Dyson - V15 Detect Absolute Cordless Vacuum - Gold
Posted by: Shluie
Gender:Male
Verified Purchase:Yes
Got it two weeks ago and love fact I have many accessories to be able to clean different parts of the house. And the green light also is a great add on
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Dog Dad
Gender:Male
Verified Purchase:Yes
Best cordless vacuum! Very maneuverable and unsurpassed at removing pet hair.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Good product so far, support needs to be better
on January 24, 2024
Posted by: MrVacuumCleanerPerson
Verified Purchase:Yes
Product arrived with a defective battery. The lower rating is due to the post-order support experience. In the end, I did receive a new battery and now have a working machine that I hope to enjoy. But unacceptable experience trying to contact support via phone, chat, email, social, and finally the BBB indicates that improvements need to be made in terms of standing behind the product. At the very least, setting proper expectations on support responses would have gone a very long way. Eventually achieved success via social messaging. Phone, email, and chat are pretty much dead ends.
Response from DysonBy Voice of the Customer, Jenifer, January 24, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you did not have a 5-star customer service experience. If you need further assistance, you may reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Customer Rating
5
Very versatile with all attachments. Vacuums well.
on January 23, 2024
Posted by: AlienV15
Gender:Male
Verified Purchase:Yes
Definitely love this vacuum cleaner. I like the laser for the floor. The only thing I wish it had was automatic lock for the power button.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: patti
Verified Purchase:Yes
I am not happy with the lack of instruction included with the vacuum. A list of all the parts and how to put them together would be helpful.
Written by a customer while visiting Dyson
Posted by: TMS28570
Gender:Female
Verified Purchase:Yes
I'm not quite sure I like it yet. I'm having a hard time using it on my carpet and I thought the battery would last a little bit longer.
Response from DysonBy Voice of the Customer, Jenifer, January 22, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience. We would value the opportunity to ensure that your issue is resolved. You may reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Not for me
Gender:Female
Verified Purchase:Yes
Love my V15. I find myself using it everyday. Heck it got the teens involved in actually cleaning. It’s light weight for me. Has great suction. The multiple attachments makes cleaning different surfaces a breeze. Storage of the attachments is a pain but the V15 wall mount makes charging easy.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Awesome features! But need better instructions.
on January 21, 2024
Posted by: Bob24
Gender:Female
Verified Purchase:Yes
I received this as a present and just love it! It is easy on my back and light to maneuver. The only complaint I have is that most of the weight is at the top and and can be hard to hold for very long.
I would recommend this to a friend!
Written by a customer while visiting Dyson