Customer reviews from Dyson
Dyson - V15 Detect Absolute Cordless Vacuum - Gold
Average customer rating
4.3
(598 Reviews)
Rating breakdown 598 reviews
5 Stars
401
4 Stars
93
3 Stars
40
2 Stars
25
1 Star
39
82%of customers recommend this product.
(
334 out of
409)
Customer Reviews for Dyson - V15 Detect Absolute Cordless Vacuum - Gold
Posted by: star
from Upstate NY
Gender:Male
Verified Purchase:Yes
I had to replace this product after 1.5 years. No Warranty past a year so they want you to replace it. I need a product like this so I am stuck. But it is not a product that is meant to last the 10 years they suggest is possible
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, August 14, 2024
Hello, thank you for your review. We apologize for the inconvenience caused. We can imagine how frustrating and disappointing this must be for you. This is not the experience Dyson strives to provide for its customers. However, we strive to provide the best experience for our customers. We would also like to learn more so we can learn ways to improve future services and as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Sickboy
from KCMO
Gender:Male
Verified Purchase:Yes
I bought my V15 Detect Absolute almost a month ago and I find myself vacuuming every other day or so. Im obsessed! This thing is worth every penny! The sucking power is amazing! I have pretty old carpet and after vacuuming it looks pretty decent. If you’re torn on the cost, don’t and buy this thing. Oh! And the wood / laminate flooring attachment is pretty cool. The green light really does make the dirt, dog hair, and whatever else expose itself. My only concern is the fact that a vacuum makes me happy.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Good product so far, support needs to be better
on January 24, 2024
Posted by: MrVacuumCleanerPerson
Verified Purchase:Yes
Product arrived with a defective battery. The lower rating is due to the post-order support experience. In the end, I did receive a new battery and now have a working machine that I hope to enjoy. But unacceptable experience trying to contact support via phone, chat, email, social, and finally the BBB indicates that improvements need to be made in terms of standing behind the product. At the very least, setting proper expectations on support responses would have gone a very long way. Eventually achieved success via social messaging. Phone, email, and chat are pretty much dead ends.
Response from DysonBy Voice of the Customer, Jenifer, January 24, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you did not have a 5-star customer service experience. If you need further assistance, you may reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Old Dyson Customer
Gender:Female
Verified Purchase:Yes
Battery on Auto runs out in 16 minutes. Can’t even vacuum whole house. Roller attachment does not fit into vacuum stick and Dyson has not replaced it yet! I’m really disappointed! My old V8 was great and I thought the V15 would be a great improvement! VERY DISAPPOINTED! Considering returning the V15!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 28, 2025
Thank you so much for sharing your feedback with us. We truly appreciate the detail you’ve provided about your experience with the V15, including the battery runtime on Auto mode and the roller attachment concern. We understand how important it is for your machine to meet your expectations, especially after enjoying your V8, and we want to assure you that your satisfaction is very important to us. We’d love the opportunity to make your experience better, and our experts are ready to assist you personally. Please contact our live chat or voice support team, and we will be happy to review the details and provide the right support. Thank you again for your input and for giving us the chance to help.
Written by a customer while visiting Dyson
Posted by: Mason B
from Madison, WI
Gender:Male
Verified Purchase:Yes
I've had the vacuum for about a month now and really like how it has been working. The different motorheads that come with it give me a lot of options to use in order to clean my floors in the best way. The hard floor cleaner with the green light that shows you exactly how dirty your floors exactly are is very neat and absolutely helps me do a better job of cleaning my hardwood. If there was one thing that I didn't love about this vacuum, it would be cleaning. Our carpet in auto mode can actually be somewhat difficult. We have a higher nap carpet at 3/4 of an inch and this seems to be awkward for the vacuum as it's constantly changing the suction amount from lower setting to a higher setting. When it enters the higher setting, it ends up being difficult to move the vacuum over the carpet because of how much suction it has. In low setting it seems like it doesn't have enough suction to clean it well enough in boost. It's impossible to move the vacuum so Auto is really the only setting that it's possible to have the vacuum on. Vacuum really does seem to do a good job. I just think it's not ideal for the type of carpet we have. I can imagine it would work perfectly for a carpet with a little bit less of a nap.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Joey
from San Antonio, TX
Gender:Male
Verified Purchase:Yes
Had the V12 and I loved it. The V15 has a larger canister and a longer run time which is nice. The problem with the V15 is that the suction is too much that I can’t even vacuum the carpet with the auto setting. I have to use on Eco. I’ve looked online and many others have the same issue. Something is wrong with the design.
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, August 26, 2024
Hello Joey,
Thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future with these models. For any future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future with these models. For any future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Written by a customer while visiting Dyson
Customer Rating
1
Believe the bad reviews about dealing with Dyson
on December 19, 2025
Posted by: Cdub
Verified Purchase:Yes
I’m not enjoying my new vacuum because I had to send it back due to being defective and looking used not brand new. Guess this is how they do when you catch a sale price. Now I’m getting the run around on when I’m getting my replacement. Over a month now and I still don’t have my vacuum! This is unacceptable and will never buy another Dyson again.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 24, 2025
Thank you for sharing your feedback. We regret that your vacuum arrived in defective condition and that the replacement process has taken far too long. This isn’t the experience we want for our customers, and we sincerely apologize for the inconvenience. Our live chat and call support teams are available to assist you immediately. We’d like to resolve this without further delay.
Written by a customer while visiting Dyson
Posted by: Sorry
Verified Purchase:Yes
Can’t review since it never worked. No power
Sent messages several times need new charger
Or battery or both. If we do not hear from you soon it will be returned. POOR CUSTOMER
SERVICE
Sent messages several times need new charger
Or battery or both. If we do not hear from you soon it will be returned. POOR CUSTOMER
SERVICE
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 15, 2024
Hello
Thank you for providing a review of a Dyson experience. I am sorry to hear you are having difficulty and I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Thank you for providing a review of a Dyson experience. I am sorry to hear you are having difficulty and I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson