I received the design (not pictured on the website) that you attach crevice tool first to the canister, then slide the wand over top of that. Terrible design. Extremely weak, crevice tool wouldn’t correctly go into the de-tents. I returned it.
Response from DysonBy Dyson Customer Service, December 24, 2025
Hi, thank you for sharing your feedback with us, and we truly appreciate you taking the time to let us know about your experience. We apologize for the inconvenience and disappointment caused by the design and performance of the crevice tool, and we completely understand how frustrating it must have been to return the product after facing these issues. Please be assured that your comments are valuable to us as they help improve our products and services. If you encounter any performance issues with any of your Dyson in the future, we kindly encourage you to reach out to us via live chat or by phone, where our dedicated agents will be glad to assist you and ensure you receive the right support.
This vacuum is a game changer for sure I LOVE IT ! Definitely the best vacuum I’ve ever used. Don’t hesitate to purchase a Dyson. I just want to vacuum all the time
Response from DysonBy Dyson Customer Service, December 28, 2025
Hi there, we love hearing how much you’re enjoying your Dyson! It’s wonderful to know it’s making cleaning easier and even fun.
We love our Dyson V15. We use it everyday and it makes cleaning much easier and works great! The laser light makes a Big difference in seeing what is on the floor.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 3, 2026
Hi, thank you so much for sharing your wonderful feedback with us, and we truly appreciate it! We’re delighted to hear that you’re enjoying your Dyson V15 and that it has made your everyday cleaning easier and more effective. It’s great to know the laser light feature is making such a big difference for you in spotting dust and debris on the floor. We’re glad to hear this, and we sincerely thank you for your input, it means a lot to us as we continue striving to deliver the best possible experience.
I have never been so in love with a household Appliance as I am with a V15 Dyson I absolutely love it. The light shows all the dust, suction is amazing. I could vacuum every day!!! It will change how you clean your house and also you’ll realize how much dust you have in your house! LOVE IT!
Response from DysonBy Dyson Customer Service, January 3, 2026
Hi there, thank you for sharing such an enthusiastic review! We’re thrilled to hear that your Dyson V15 has become your newest obsession and that its powerful suction and illuminating light feature are transforming the way you clean. Knowing that our technology is helping you discover and tackle hidden dust while making every day cleaning more enjoyable is exactly what inspires us to keep innovating. We truly appreciate your kind words and are delighted to have you as part of the Dyson family.
Arrived 12.26.25 Took four adults to attach the top piece to lower piece. Once attached it worked better than our V8 Dyson purchased in 2021. (We gifted it to our daughter). It functions terrific! The green light drives me crazy as I can see the dust on the floors now... Ha Ha Ha....
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 4, 2026
Hi, thank you so much for sharing your experience with us! We’re delighted to hear that your new Dyson is performing even better than your previous V8 and that it’s already making a difference in your home. It’s wonderful to know you were able to give your older model to your daughter and continue enjoying Dyson’s performance yourself. We’re glad to hear this, and we truly appreciate your input, and it means a lot to us.
Bought this recently, love it. It is easy to handle. Not sure about that light though, it shows all the dust😁 I like that it’s always ready to go and battery lasts long enough to get the job done.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 5, 2026
Hi, thank you so much for sharing your feedback with us. We’re delighted to hear that you’re enjoying the features of your machine and finding it easy to handle, with a battery that lasts long enough to get the job done. We’re glad to know it’s meeting your expectations, and we truly appreciate your input.
I was so excited to upgrade to this vacuum but it’s not worth the price. My shipment was missing the crevice tool and the other pieces don’t securely lock into place, specifically the main part not connecting to the long suction tool that’s needed for all of the other attachments. It’s really sad that at this price point Dyson seems to prioritize profit over quality products. I gave two stars because the technology seems good but doesn’t stand a chance with the poor manufacturing quality of all of the other parts.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 5, 2026
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your disappointment and the issues you’ve experienced with your shipment and product quality. Missing parts and connection concerns are not the experience we want for our customers, and we appreciate you bringing this to our attention. To resolve this quickly, we kindly ask that you reach out to us via live chat or phone support, where our team can assist you directly with the missing crevice tool and ensure your vacuum is working as intended. We value your feedback and will use it to improve both our products and services. Thank you again for sharing your experience with us.
Best vacuum, I love the extra large Bin and the 2 batteries!
Response from DysonBy Dyson Customer Service, January 6, 2026
We truly appreciate your kind words and are delighted that your Dyson vacuum has exceeded expectations. The larger bin was created to give you more flexibility and less interruption, and it’s great to know this is making a positive impact. Hearing that you consider it the best vacuum is incredibly rewarding for our team. Your feedback inspires us to continue pushing boundaries in design and engineering. Thank you for trusting Dyson to be part of your home.