Customer reviews from Dyson
Dyson - V15 Detect Absolute Cordless Vacuum - Gold
Average customer rating
4.3
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
465
4 Stars
103
3 Stars
46
2 Stars
29
1 Star
41
82%of customers recommend this product.
(
382 out of
465)
Customer Reviews for Dyson - V15 Detect Absolute Cordless Vacuum - Gold
Posted by: bob27
Verified Purchase:Yes
Detect light and maneuverability are great, but battery life is unimpressive, the small back wheels on the detect head jam with pet hair too easily and it's difficult to remove, the anti-tangle comb head regularly bogs down because it can't get enough power/torque, and the debris disposal mechanism works poorly -- I have to open/close it repeatedly to try to clear it and I usually need to pull out hair/debris with my hands or even use another vacuum to fully remove the hair/debris.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, August 27, 2024
Hello, we are sorry to see from your review that you have experienced multiple issues with the machine. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. This is not the experience Dyson strives to provide for its customers. We strive to provide the best experience for our customers. We are committed to ensuring the quality of our products and would like to investigate this further. We would like to look further into this for you. For detailed information, please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Joey
Gender:Male
Verified Purchase:Yes
Had the V12 and I loved it. The V15 has a larger canister and a longer run time which is nice. The problem with the V15 is that the suction is too much that I can’t even vacuum the carpet with the auto setting. I have to use on Eco. I’ve looked online and many others have the same issue. Something is wrong with the design.
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, August 26, 2024
Hello Joey,
Thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future with these models. For any future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future with these models. For any future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Turtlepower85
Verified Purchase:Yes
Dyson is the best. I’ve had my other vacuum for a few years so got this and just simply blown away how they evolve
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Tsumicat
Gender:Female
Verified Purchase:Yes
I bought this a month ago. It’s gamified my cleaning regime. It’s powerful and does a great job removing dust and cat hair from our concrete and softwood floors. Does a decent job on carpets too. Because it makes cleaning more fun, I find myself running the vacuum more often. Very pleased with how it cleans.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Little Ann
Gender:Female
Verified Purchase:Yes
I upgraded from a v8 to this v15. It definitely lasts much longer on a charge which is a nice plus. We had to google how to insert the longer piece into the handle as it’s a bit tricky. Because of the longer battery life it is heavier on my wrist. This does cause me some discomfort. I’m a senior with arthritis. I bought this online so didn’t think about this issue. It is a very good vacuum and I highly recommend it just not for me. I will find another lighter weight one. It will be a Dyson though. This was my 4th one and they are well made.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: The queen!!
Gender:Female
Verified Purchase:Yes
I love it, best vacuum I have ever owned. I wish I bought this years ago!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: GamGam
Verified Purchase:Yes
Very happy with my new Dyson! I have a lot of hard wood and the soft roller with green light is so very helpful! 🤔
Written by a customer while visiting Dyson
Posted by: BigDogs
Gender:Female
Verified Purchase:Yes
The cordlesss V15 is a game changer!! And the laser light is such a bonus!! I feel our house if so much cleaner bc of the ease of vacuuming (cordlessness!!) and the laser light illuminating the dirt and hair. We’ve got two big hairy dogs!!
I would recommend this to a friend!
Written by a customer while visiting Dyson