I purchased this for my wife to replace a much old Dyson that she loved but after many years was beginning to fail. The V15 is quieter and has a stronger vacuum and the ability to see and clean dust on hardwood floors is amazing.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 16, 2025
Thank you so much for sharing your wonderful feedback on the Dyson V15! We’re delighted to hear that it has been a perfect upgrade for your wife, offering quieter performance, stronger suction, and the innovative dust-detection feature on hardwood floors. Knowing that it has seamlessly replaced a much-loved older Dyson makes your review extra special, and we’re proud to continue earning your trust. Your kind words inspire us to keep innovating and delivering products that make everyday cleaning effortless and satisfying.
Works fine once you figure out how to put it together. There’s a cryptic symbol on the wand that was the direction. Fortunately an online sleuth posted the decoding instructions! Dyson should have posted their own instructions; risky to allow a social influencer to try to steer me to the competition.
Response from DysonBy Dyson Customer Service, December 16, 2025
Thank you so much for sharing your thoughtful review. We are delighted to hear that your Dyson works well once assembled, and we truly appreciate your feedback about the wand symbol and instructions. Your insight is invaluable, as it helps us understand how we can make the setup experience clearer and more intuitive for our customers. We’re glad you were able to get everything working smoothly, and your comments inspire us to keep improving both our products and the guidance we provide. Your trust in Dyson means a lot, and we’re committed to ensuring every detail of your experience feels effortless and rewarding.
I am having a bit of trouble with vacuuming carpets it sucks fast to the rug even with the vent open all the way. And it is a bit heavy after a while . Hard surfaces are great though
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 16, 2025
Hi there, thank you for sharing your feedback. We appreciate you letting us know about the difficulty you’re experiencing with vacuuming carpets, including the suction pulling too strongly on rugs even with the vent open, as well as the weight feeling heavy after extended use. It’s great to hear that performance on hard surfaces has been working well for you. If you’d like us to assist further and provide the best possible resolution, please contact us via live chat or call. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
I was just hoping that the battery for this vacum would last a little longer then my older Dyson version but nothing really changed and I would even say that it lasted even less.
Response from DysonBy Dyson Customer Service, December 15, 2025
Thank you for your feedback. We’re glad to hear that you are satisfied with the vacuum’s performance overall, and we apologize for the disappointment regarding the battery life compared to your older model. We completely understand how important longer run time is for convenience, and we truly appreciate you sharing this input with us. Your feedback has been noted, and if you experience any further issues or need assistance, we kindly encourage you to contact our customer support team via live chat or phone, so we can provide prompt help.
For hardwood or tile floors this is great. Not so great on carpet. Even at the highest setting, it can’t roll on the carpet. Not sure it’s worth it.
Response from DysonBy Dyson Customer Service, December 15, 2025
Thank you for sharing your feedback with us. We’re glad to hear that the vacuum is working well on hardwood and tile floors, and we apologize for the difficulty you’ve experienced when using it on carpet. We completely understand how this can affect your overall experience, and we truly appreciate you bringing it to our attention. Your input has been noted, and if you encounter any further issues or need assistance, we kindly encourage you to reach out to our customer support team via live chat or phone so we can provide prompt help.
I LOVE the Fluffy Optic Head that came with this vacuum. The vacuum is a bit pricey so I was on the fence about buying it, but I am so glad I did!!! I have inside pets, and it picks up everything! The fluffy optic head is awesome because it shows everything that you missed.
Response from DysonBy Dyson Customer Service, December 15, 2025
Thank you for your positive feedback. We’re delighted to hear that the Fluffy Optic Head has made such a difference in your cleaning routine, especially with pets at home, and that you’re happy with your purchase despite the initial hesitation. Your satisfaction means a lot to us, and we truly appreciate you sharing your experience. We have noted your input, and thank you again for taking the time to provide your valuable feedback.
Replaced our V11 with the V15 and found the battery life to be MUCH longer.. The head is extremely maneuverable and the quick-deploy crevice tool is a total game-changer. I was so impressed I bought two for family members. Great work, Dyson!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 17, 2025
Thank you so much for sharing your wonderful review. We are thrilled to hear how much you’re enjoying your new V15, especially the extended battery life, the smooth maneuverability, and the quick‑deploy crevice tool, making such a difference in your cleaning routine. It’s incredibly rewarding to know the upgrade from your V11 has been such a positive experience, and we’re truly grateful that you were impressed enough to purchase additional machines for your family. Feedback like yours means a lot to us, and we’re delighted that the V15 is delivering the performance you were hoping for. If you ever need support or have questions, we’re always here to help.
I wish I would have bought the outsize. This one is too small. I used to have an outsize but thought this one was similar. It's not. If you have a big house with lots of kids, go for the bigger version
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 16, 2025
We appreciate you taking the time to share your thoughts. It’s great to know the suction performance has impressed you, but we’re sorry the smaller capacity and head size haven’t matched your expectations after using the Outsize previously. We design our machines to suit different home sizes and cleaning needs, and your feedback helps us understand how important those differences are. If you’d like guidance on accessories or solutions that could make your current Dyson more convenient, our support team is available through live chat or phone to help.