We’re sorry to hear that your Dyson feels harder to push on carpets compared to your V11, and that it’s been impossible to use on carpeted mats. We understand how frustrating this must be, especially when ease of use is so important. Please reach out to our support team via live chat or call. We would like to review this with you and provide assistance.

Thank you for sharing your feedback. We are glad to know that your vacuum is easy to use, performs amazingly, and has exceeded your expectations, as delivering powerful and effective cleaning is central to our commitment. We regret that the sturdiness at the wand and vacuum unit connection, as well as the absence of a trigger lock option for attachments, has not fully met your needs, and we sincerely appreciate you bringing this to our attention. We understand how important it is for every feature to be both durable and convenient, and your input helps us identify opportunities for improvement. If you are open to it, we would be happy to ensure everything is functioning as expected or assist with any remaining concerns. Please contact our chat or voice support team, and we will be ready to help. Your satisfaction is important to us, and we remain committed to improving your experience. We appreciate your continued trust and the opportunity to support you.