I had a lot of frustration, trying to figure out how to put the long wand onto the machine. The assembly instructions are very incomplete. After many tears and a lot of frustration I looked online to find out that one of the accessory parts was to be used between the wand and the machine very unusual.
Works great on hardwood floors but not carpet. I was told this vacuum was the king of vacuums but very disappointed I spent so much mohey and can’t use it on half my house.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, September 9, 2024
Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes,
I have had this vacuum about 3 weeks and it does a great job. The only thing I don't like about it is that it is hard to push on carpet. Really gives you a workout when cleaning the whole house. Overall a good vacuum.
Ben using it daily since it arrived and have now got a much cleaner environment in our house. It’s simple to use daily and works so efficiently I can use it in the am before wifey gets up and it doesn’t even wake her up.