The best vacuum I have ever had, it helps me to remove al hair from my cat.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 20, 2026
Hello Joe, thank you so much for sharing your feedback! We are absolutely thrilled to hear that this is the best vacuum you have ever had, and we are so glad it is making it easy to remove your cat's hair. Enjoy your clean, hair-free floors, and thank you for choosing Dyson!
bought a couple weeks ago and already having trouble getting the bin to close properly.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 15, 2026
Thank you for sharing your feedback. We are so sorry to hear you are experiencing bin locking issues with your new machine so soon after purchase. This is certainly not the standard of quality we expect for our owners. Please connect with our team via live chat or phone so we can troubleshoot this and get your machine working perfectly.
We've had ours a few weeks and absolutely love it. Picks up dog hair amazingly well
Response from DysonBy Dyson Customer Service, May 12, 2026
Thanks for leaving such a lovely review. It’s great to hear your Dyson is handling dog hair so well. We know how much of a difference that can make day to day.
So far a good upgrade from the V12. It does have a bit more suction power. The battery lasts well too. Filtration seems to be similar.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 12, 2026
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you’re enjoying your Dyson V12 and finding its suction good and the battery lasts well. We truly appreciate your input and are glad you’re happy with your purchase. If you ever need assistance, please know we’re always here to help. Thank you again for your kind words!
Poor build quality, failed after just a handful of uses
After only a few uses, the electrical contact prongs on the main unit bent and misaligned on their own. This is the connection point where the wand attaches, so it directly affects the core power connection.
Dyson offered a replacement, but I have no confidence the same thing won't happen again. This is clearly a design and durability problem. I've requested a full refund instead. For a premium-priced product, it shouldn't fall apart this quickly.
No, I would not recommend this to a friend.
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Response from DysonBy Dyson Customer Service, May 14, 2026
Hello there, we apologize for the inconvenience caused by the bent electrical contact prongs and the early failure of your machine. We acknowledge your concern regarding the bent electrical contact prongs and the early failure of your machine. If you need assistance regarding your machine, please contact us via phone at 1-866-693-9766 or through Live Chat.
I brought this last month and I really like it, it’s powerful and suction very clean
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 11, 2026
Thank you so much for your kind and positive feedback. It truly means a lot! We deeply appreciate the time you took to share your feedback, and we want to assure you that your input is valued and will be kept in mind moving forward. Your encouragement motivates us to continue providing the best support we can, and we are grateful for the trust you place in us.
The vacuum works extremely well. One nit to pick is the mounting/charging rack does not accommodate all the attachments, it can only hold one out of the four that came with the unit.
It’s our third Dyson over the last 10 plus years. Keeps getting better and better!
Response from DysonBy Dyson Customer Service, May 6, 2026
Hello! We are absolutely thrilled to hear that your experience with Dyson keeps getting better and better, and we sincerely thank you for being a loyal part of our community for over a decade. Your feedback truly reinforces our mission to keep innovating. Should you have any questions or require support in the future, please do not hesitate to contact our Dyson Support team via chat or voice.