I bought this, our 3rd Dyson vac, & it hasn’t worked at all since receipt due to the wrong battery it was supplied with.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, November 15, 2025
Thank you for sharing your feedback with us. We’re very sorry to hear that you’ve received the wrong battery multiple times and that your new Dyson vacuum has not worked since purchase. We understand how frustrating this must be, especially after investing in several Dyson machines. Your satisfaction is very important to us, and we’d like to ensure this is resolved properly. Please contact our chat or voice support team, and we will be ready to assist you further with the correct battery and guidance. We appreciate your feedback, as it helps us continue to improve both our products and our customer care.
This is my second Dyson cordless vacuum! First one lasted 10 years. This V15 Detect is the best! Seeing all the tiny dog hairs and dust disappear makes me feel like my tile/laminate floors are clean!!! I love it!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 15, 2025
We’re delighted to hear that your Dyson V15 Detect has impressed you with its laser light technology and powerful cleaning. It’s wonderful that it helps you see and remove even the tiniest dog hairs and dust, leaving your floors feeling spotless. Thank you for being a loyal Dyson customer. We’re glad your second cordless vacuum is exceeding expectations.
Hard to push on carpets in comparison to my V11. Its impossible to use on mats thst are carpeted
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, November 15, 2025
We’re sorry to hear that your Dyson feels harder to push on carpets compared to your V11, and that it’s been impossible to use on carpeted mats. We understand how frustrating this must be, especially when ease of use is so important. Please reach out to our support team via live chat or call. We would like to review this with you and provide assistance.
I have had the V15 for a few weeks now. I am trying to not be obsessive compulsive with the green laser. I have two dogs, one that sheds a lot. And then there is sand from the dog parks. I NEVER knew how much was on the floor. It is a blessing and a curse as you will see everything and really you can never be done vacuuming as after you think you did a good job, you go back and there is already more. It is amazing what it picks up but really you could be doing it all day with the shedding and dust. So you have to have strong will to put it away and let things just be until the evening if you vacuum in the morning. It is fantastic as I said but will make you crazy. Even our weekly housekeeper could not believe it. If I could change anything it would be the trigger power level. My son has a bit of an older Dyson and he can just turn it on and that's it. But with this one you cannot let go of the trigger to make it go. Also there is a tool you have to insert in order for the top piece to fix, I had to call to get help to put it together but they knew what the issue was and was quickly resolved.
Response from DysonBy Dyson Customer Service, November 15, 2025
We are pleased to hear that your Dyson V15 has impressed you with its suction and laser technology, though we understand how it can make cleaning feel endless. We appreciate your feedback on the trigger design and assembly process, and we are glad our support team was able to assist you quickly. Thank you for sharing your experience. It helps us continue to improve.
This is amazing!!!!! I highly suggest to buy it! Light and easy!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 15, 2025
We’re thrilled to hear you’re enjoying your Dyson and that it feels light, easy, and amazing to use. Thank you for your enthusiastic recommendation. It means a lot to us to know it’s bringing you such satisfaction.
I bought the V15 model and was so disappointed that you have to keep your finger on the on button while using. I just assumed that you wouldn’t have to do this.
Response from DysonBy Dyson Customer Service, November 15, 2025
Thank you for sharing your feedback with us. We’re sorry to hear that the trigger design on your Dyson V15 has caused disappointment. We understand how inconvenient it can feel to have to keep your finger on the button during use, especially if you were expecting a different operation style. Your satisfaction is very important to us, and we appreciate you taking the time to share this insight. Please contact our chat or voice support team, and we will be ready to assist you further with guidance and support. We value your feedback, as it helps us continue to improve our products and design features for greater comfort and ease of use.
I am enjoying my new vacuum, specially, the extended battery compared to my 11. Furthermore. I’m especially enjoying the laser on it as it allows me to see all the dirt that’s on the hardwood floors and not to mention the other attachments that come with it overall it’s a great vacuum. I Almost want to say it’s a 100% better than my previous Dyson 11.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 15, 2025
Thank you for sharing your experience with us. We’re thrilled to hear that you’re enjoying your new Dyson, especially the extended battery life and the laser feature that helps reveal hidden dirt on your hardwood floors. It’s wonderful to know the attachments are adding to the overall performance and that you feel it’s a big step up from your previous Dyson 11. We truly appreciate your feedback and are glad this Dyson is making such a positive difference in your cleaning routine.
It is lightweight and maneuverable making hard to get locations easier. The feature that Illuminates invisible dust on hard surfaces is amazing!
Response from DysonBy Dyson Customer Service, November 14, 2025
Thank you for sharing your feedback. We are delighted to hear that your Dyson Vacuum Cleaner has made cleaning easier with its lightweight and maneuverable design, allowing you to reach difficult areas with ease. It is wonderful to know that the illumination feature has enhanced your cleaning experience by revealing dust particles that are otherwise invisible on hard surfaces. At Dyson, we are committed to engineering machines that combine powerful performance with innovative technology to deliver a deeper, more effective clean. Your experience reinforces our mission, and we sincerely appreciate you taking the time to share it. If you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.