Customer reviews from Dyson
Dyson - V15 Detect Absolute Cordless Vacuum - Gold
Average customer rating
4.3
(662 Reviews)
Rating breakdown 662 reviews
5 Stars
448
4 Stars
100
3 Stars
44
2 Stars
29
1 Star
41
82%of customers recommend this product.
(
367 out of
449)
Customer Reviews for Dyson - V15 Detect Absolute Cordless Vacuum - Gold
Customer Rating
1
Pieces didn't-fit together,needed to be returned.
on December 2, 2025
Posted by: PamD
Verified Purchase:Yes
I bought this vacuum for my daughter for an early Christmas gift. They really needed a vacuum and were so happy to receive it. unfortunately the vacuum came with the wrong shaft, or was missing an intermediate part to assemble it . On a phone call with Dyson the final solution was for them
To repack the vacuum, mail It back and now they are waiting for a new vacuum. Not exactly a nice surprise, and then they needed to pack it up, mail it and now wait for a new one . I'm sure it will be a great vacuum once they actually have one that fits together .
To repack the vacuum, mail It back and now they are waiting for a new vacuum. Not exactly a nice surprise, and then they needed to pack it up, mail it and now wait for a new one . I'm sure it will be a great vacuum once they actually have one that fits together .
Response from DysonBy Dyson Customer Service, December 4, 2025
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience with the assembly issue and the extra effort required to repack and return the vacuum, especially since it was meant to be a thoughtful early Christmas gift. We understand how disappointing it must have been for your daughter to wait for a replacement instead of enjoying the product right away. We appreciate your patience and confidence that the vacuum will perform well once the correct parts are received. If you have any concerns or need further assistance, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to ensuring you and your family get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Bearit
Verified Purchase:Yes
It was purchased about two months ago and works great. My complaints are it’s too heavy and doesn’t have an on-off switch.
Written by a customer while visiting Dyson
Customer Rating
1
Where's the customer number to call and talk to so
on April 24, 2025
Posted by: Doesn't work
Gender:Male
Verified Purchase:Yes
We think we might have a wrong part. Can't get the long pole to fit
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, May 5, 2025
Hello, thank you for reaching out! We’re sorry to hear that you’re having trouble fitting the long pole and suspect that you might have the wrong part.
To help resolve this, we recommend reaching out to our support team for guidance. Please feel free to email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention. They can assist in verifying the part and providing the right solution for you.
We appreciate your time and look forward to helping you!
To help resolve this, we recommend reaching out to our support team for guidance. Please feel free to email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention. They can assist in verifying the part and providing the right solution for you.
We appreciate your time and look forward to helping you!
Written by a customer while visiting Dyson
Posted by: Thick carpet
Gender:Female
Verified Purchase:Yes
I love the vacuum on wood floors. Seeing all the dust and particles being picked up is satisfying. The carpet attachment does not work at all on thick carpet. It just freezes and shuts off. I did adjust the settings as described and it will work if I really put a lot of effort into dragging it but it shuts off a lot. I ended up doing carpet with the little couch attachment. Not my favorite experience
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback. We’re glad to hear the vacuum performs well on wood floors, but we’re sorry that the carpet attachment has not worked properly on thick carpet and has been shutting off despite your adjustments. We understand how frustrating it must be to have to rely on the smaller couch attachment instead, and we appreciate you letting us know about your experience. If you still have concerns, please reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Mopar1223
Gender:Male
Verified Purchase:Yes
Uncomfortable to hold due to rough edged plastic. As crazy as it is the suction is TO good, so much so I can't vacuum rugs with it even on Eco mode.
Great attempt but needs refinement.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, March 12, 2026
Hi there, thank you for sharing your feedback. We're sorry to hear the vacuum felt uncomfortable to hold because of the rough-edged plastic, and that the strong suction made it hard to use on rugs, even in Eco mode. We appreciate your comments about the design and performance, as they help us make our products better. If you’d like to discuss your experience further, please reach out to us on live chat or call so that we can support you directly. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: happy
Gender:Male
Verified Purchase:Yes
I just got mine, so I haven't figured out some features, like the detect light, but my initial reaction is that this is a very good machine. It's nice to see(although surprising ) all the dust that it sucks up. Amazing!!! Also nice to vacuum without a cord!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: BC03
Gender:Female
Verified Purchase:Yes
It’s powerful and works great, it’s just too heavy for me. My back always hurts after using it.
I would recommend this to a friend!
Response from DysonBy Voice of the Customer, Jenifer, January 29, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience. We do offer other models that are lighter. You may reach out to us via email at askdysonUS@dyson.com for more details. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Customer Rating
5
Great features - love it!
on December 18, 2024
Posted by: Neepa
Gender:Female
[This review was collected as part of a promotion.] Really well made product by Dyson. It is a bit heavier than expected, so the mounting it is a bit challenging. I wish they had sturdier bracket for mounting since the vacuum is on the heavier side. I absolutely love the fluffy optic cleaner head - you can see all the dust particles on the hardwood floor that is not otherwise visible. Hair screw tool is a great plus too, helps when vacuuming the bathroom floors. Overall a good investment for a powerful vacuum.
I would recommend this to a friend!
Written by a customer while visiting Dyson