Customer reviews from Dyson
Dyson - V15 Detect Absolute Cordless Vacuum - Gold
Average customer rating
4.3
(599 Reviews)
Rating breakdown 599 reviews
5 Stars
401
4 Stars
93
3 Stars
41
2 Stars
25
1 Star
39
81%of customers recommend this product.
(
334 out of
410)
Customer Reviews for Dyson - V15 Detect Absolute Cordless Vacuum - Gold
Customer Rating
1
Where's the customer number to call and talk to so
on April 24, 2025
Posted by: Doesn't work
Gender:Male
Verified Purchase:Yes
We think we might have a wrong part. Can't get the long pole to fit
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, May 5, 2025
Hello, thank you for reaching out! We’re sorry to hear that you’re having trouble fitting the long pole and suspect that you might have the wrong part.
To help resolve this, we recommend reaching out to our support team for guidance. Please feel free to email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention. They can assist in verifying the part and providing the right solution for you.
We appreciate your time and look forward to helping you!
To help resolve this, we recommend reaching out to our support team for guidance. Please feel free to email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention. They can assist in verifying the part and providing the right solution for you.
We appreciate your time and look forward to helping you!
Written by a customer while visiting Dyson
Posted by: Thick carpet
Gender:Female
Verified Purchase:Yes
I love the vacuum on wood floors. Seeing all the dust and particles being picked up is satisfying. The carpet attachment does not work at all on thick carpet. It just freezes and shuts off. I did adjust the settings as described and it will work if I really put a lot of effort into dragging it but it shuts off a lot. I ended up doing carpet with the little couch attachment. Not my favorite experience
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback. We’re glad to hear the vacuum performs well on wood floors, but we’re sorry that the carpet attachment has not worked properly on thick carpet and has been shutting off despite your adjustments. We understand how frustrating it must be to have to rely on the smaller couch attachment instead, and we appreciate you letting us know about your experience. If you still have concerns, please reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: happy
Gender:Male
Verified Purchase:Yes
I just got mine, so I haven't figured out some features, like the detect light, but my initial reaction is that this is a very good machine. It's nice to see(although surprising ) all the dust that it sucks up. Amazing!!! Also nice to vacuum without a cord!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: BC03
Gender:Female
Verified Purchase:Yes
It’s powerful and works great, it’s just too heavy for me. My back always hurts after using it.
I would recommend this to a friend!
Response from DysonBy Voice of the Customer, Jenifer, January 29, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience. We do offer other models that are lighter. You may reach out to us via email at askdysonUS@dyson.com for more details. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Customer Rating
5
Great features - love it!
on December 18, 2024
Posted by: Neepa
Gender:Female
[This review was collected as part of a promotion.] Really well made product by Dyson. It is a bit heavier than expected, so the mounting it is a bit challenging. I wish they had sturdier bracket for mounting since the vacuum is on the heavier side. I absolutely love the fluffy optic cleaner head - you can see all the dust particles on the hardwood floor that is not otherwise visible. Hair screw tool is a great plus too, helps when vacuuming the bathroom floors. Overall a good investment for a powerful vacuum.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Nicole
Gender:Female
Verified Purchase:Yes
I thought this vacuum was going to be a game changer. I couldn’t be more wrong. First of all, the best thing about it is that it is definitely extremely quiet. The battery lasts quite long as long as it’s in auto mode. I don’t care for the fact that you have to change heads to vacuum carpet and floors. Also I feel the particle graph is pointless. It never changes and doesn’t reset itself. You have to manually reset it. There is basically no instructions provided with the vacuum. The online chat is less than helpful as well. Not thrilled with this purchase considering how expensive it was. This is now my third Dyson and rest assured it’ll be my last.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, June 15, 2025
Thank you for sharing your feedback. We are truly sorry to hear that your experience didn’t meet expectations, especially given your loyalty as a repeat Dyson customer. We understand how frustrating it can be when a product you hoped would be a game changer falls short. We appreciate your positive notes about the vacuum’s quiet operation and long battery life in auto mode. At the same time, your concerns about the need to switch heads, the particle graph not functioning as expected, and the lack of clear instructions are all important areas we take seriously. We also regret that our online support didn’t provide the assistance you needed. Your insights are valuable and will be shared with our development and customer support teams to help improve future products and experiences. If you would like to discuss this further or offer more suggestions, please don’t hesitate to reach out to Dyson support. We would also like to learn more so we can improve future services. Please feel free to email askdysonUS@dyson.com and include "Dyson Review" in the subject line for prompt attention to this matter. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
Written by a customer while visiting Dyson
Posted by: TheJenn
Gender:Female
Verified Purchase:Yes
I love this thing! You wouldn’t believe what it picks up even after I vacuum with the old vacuum! It’s actually pretty horrible and I feel better knowing I’m getting it up
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: glovetn
Gender:Male
Verified Purchase:Yes
So after a year the v15 we bought die. Dyson was kind enough to replace it, but a year is all it lasts? Anyway the one they replaced it with came in with a broken wand that they had to replace. So far the quality vs price is certainly not there.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 11, 2025
Thank you for taking the time to share your experience with us. We appreciate you letting us know about the challenges you’ve encountered, and we are glad our team was able to assist with replacements along the way. Your feedback is important, and we’d truly value the opportunity to look into this further, so we can help improve your experience. If you’re open to it, our live chat or voice support team would be happy to connect with you and explore solutions together. Your satisfaction matters to us, and we remain committed to helping you get the best from your Dyson machine. Thank you again for your input.
Written by a customer while visiting Dyson