Hello, thank you for taking the time to share your review. We are truly sorry to hear about the recurring issue with the carpet attachment stopping spinning, and we deeply regret that this has resulted in your fourth return. We fully understand how frustrating and disappointing this experience is, and we sincerely apologize for any inconvenience it has caused.
At Dyson, we are committed to providing high-quality, reliable products, and your feedback is invaluable in helping us improve. We would greatly appreciate the opportunity to learn more about your experience so we can work on a lasting solution to this issue. Your insights make a difference, and we truly value your input.
To help us improve our future services further, we would love to learn more about your experience. Please feel free to email us at askdysonUS@dyson.com, and for prompt attention, kindly include "Dyson Review" in the subject line.
Thank you once again for your review and for choosing Dyson.

Thank you for sharing your feedback with us. We’re very sorry to hear that you’ve received the wrong battery multiple times and that your new Dyson vacuum has not worked since purchase. We understand how frustrating this must be, especially after investing in several Dyson machines. Your satisfaction is very important to us, and we’d like to ensure this is resolved properly. Please contact our chat or voice support team, and we will be ready to assist you further with the correct battery and guidance. We appreciate your feedback, as it helps us continue to improve both our products and our customer care.