Customer reviews from Dyson
Dyson - V15 Detect Absolute Cordless Vacuum - Gold
Average customer rating
4.3
(599 Reviews)
Rating breakdown 599 reviews
5 Stars
401
4 Stars
93
3 Stars
41
2 Stars
25
1 Star
39
81%of customers recommend this product.
(
334 out of
410)
Customer Reviews for Dyson - V15 Detect Absolute Cordless Vacuum - Gold
Posted by: Mary0506
Gender:Female
Verified Purchase:Yes
Works great on hardwood floors but not carpet. I was told this vacuum was the king of vacuums but very disappointed I spent so much mohey and can’t use it on half my house.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, September 9, 2024
Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Best Wishes,
Written by a customer while visiting Dyson
Posted by: bob27
Verified Purchase:Yes
Detect light and maneuverability are great, but battery life is unimpressive, the small back wheels on the detect head jam with pet hair too easily and it's difficult to remove, the anti-tangle comb head regularly bogs down because it can't get enough power/torque, and the debris disposal mechanism works poorly -- I have to open/close it repeatedly to try to clear it and I usually need to pull out hair/debris with my hands or even use another vacuum to fully remove the hair/debris.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, August 27, 2024
Hello, we are sorry to see from your review that you have experienced multiple issues with the machine. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. This is not the experience Dyson strives to provide for its customers. We strive to provide the best experience for our customers. We are committed to ensuring the quality of our products and would like to investigate this further. We would like to look further into this for you. For detailed information, please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: April
Verified Purchase:Yes
I had a lot of frustration, trying to figure out how to put the long wand onto the machine. The assembly instructions are very incomplete. After many tears and a lot of frustration I looked online to find out that one of the accessory parts was to be used between the wand and the machine very unusual.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Mel d
Gender:Female
Verified Purchase:Yes
I bought this a couple of months ago and my golden doodle was leaving hair everywhere. This vacuum got every hair! The light will make you question your cleaning abilities but it will definitely reassure you that you made the right purchase!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Christine
Verified Purchase:Yes
J bought a Dyson thinking it would have the crazy suck power. It does not. It won’t even suck up a spider.
Response from DysonBy Priya, Customer Service, August 22, 2024
Hi, we have reviewed your concern regarding the issue that you are experiencing with Dyson. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review".
Best Wishes,
Dyson Customer Support
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Ham8020
Gender:Male
Verified Purchase:Yes
Vacuum barely works. Support has been AWFUL. Wish I could return this piece of garbage.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, September 5, 2024
Hello, thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced with your vacuum and our support services. We strive to provide high-quality products and excellent customer service, and it’s clear we fell short in this instance. We would like to make things right. Please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter.
Written by a customer while visiting Dyson
Posted by: Rick
Gender:Male
Verified Purchase:Yes
Bought about a month ago.i love it. So easy to maneuver and very light weight. As powerful as my border Dyson Vacuum.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Tony Nizz
Verified Purchase:Yes
Same problem the carpet attachment stops spinning. This is the fourth one I have to send back. This is horrible. Very, very disappointing
Response from DysonBy Priya, Customer Service, May 14, 2025
Hello, thank you for taking the time to share your review. We are truly sorry to hear about the recurring issue with the carpet attachment stopping spinning, and we deeply regret that this has resulted in your fourth return. We fully understand how frustrating and disappointing this experience is, and we sincerely apologize for any inconvenience it has caused.
At Dyson, we are committed to providing high-quality, reliable products, and your feedback is invaluable in helping us improve. We would greatly appreciate the opportunity to learn more about your experience so we can work on a lasting solution to this issue. Your insights make a difference, and we truly value your input.
To help us improve our future services further, we would love to learn more about your experience. Please feel free to email us at askdysonUS@dyson.com, and for prompt attention, kindly include "Dyson Review" in the subject line.
Thank you once again for your review and for choosing Dyson.
At Dyson, we are committed to providing high-quality, reliable products, and your feedback is invaluable in helping us improve. We would greatly appreciate the opportunity to learn more about your experience so we can work on a lasting solution to this issue. Your insights make a difference, and we truly value your input.
To help us improve our future services further, we would love to learn more about your experience. Please feel free to email us at askdysonUS@dyson.com, and for prompt attention, kindly include "Dyson Review" in the subject line.
Thank you once again for your review and for choosing Dyson.
Written by a customer while visiting Dyson