I love the vacuum on wood floors. Seeing all the dust and particles being picked up is satisfying. The carpet attachment does not work at all on thick carpet. It just freezes and shuts off. I did adjust the settings as described and it will work if I really put a lot of effort into dragging it but it shuts off a lot. I ended up doing carpet with the little couch attachment. Not my favorite experience
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback. We’re glad to hear the vacuum performs well on wood floors, but we’re sorry that the carpet attachment has not worked properly on thick carpet and has been shutting off despite your adjustments. We understand how frustrating it must be to have to rely on the smaller couch attachment instead, and we appreciate you letting us know about your experience. If you still have concerns, please reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
I purchased a V11 5 years ago and always was very happy with it, but my new V15 absolute is simply fantastic. It is much more powerful and cleans so well! All of the attachments are great, too. If you want a clean house, Dyson is the way to go. The quality of their products is unbeatable.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hello, thank you for sharing your feedback. We are delighted to hear that your Dyson V15 Absolute has exceeded expectations with its powerful suction, advanced cleaning performance, and versatile attachments. It is wonderful to know that, after many years of satisfaction with your Dyson V11, the V15 has provided an even greater level of innovation and effectiveness in maintaining a clean home. This reflects our commitment to engineering machines that combine cutting-edge technology with user-friendly design, ensuring exceptional results across all surfaces. Your continued trust in Dyson reinforces our mission, and we sincerely appreciate you taking the time to share your experience. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
OBSESSED. It’s worth every dollar. You won’t regret it. I pondered for over a year because of the price tag. BUT! I did it and am so pleased I did!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 12, 2025
Hello, thank you for sharing your feedback. We are delighted to hear that your Dyson has exceeded your expectations and proven to be well worth the investment. It is wonderful to know that, after careful consideration, you are pleased with your decision and enjoying the performance and quality of your machine. At Dyson, we strive to engineer products that deliver exceptional results while combining advanced technology with ease of use. Your satisfaction reinforces our mission, and we sincerely appreciate you taking the time to share your experience. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
This is my second V15 a month ago so I can have one for each level of my house. I am extremely satisfied with both. I purchased first V15 2 years ago to upgrade my V7. V15 well made and like the light that shows on hard wood floors and tile how much dust is really there.I highly recommend the v15.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hello, thank you for sharing your feedback. We are pleased to hear that the Dyson V15 is delivering powerful performance and that you are enjoying the light-up feature, which helps reveal hidden dust on hardwood floors and tile. It is wonderful to know that you have chosen a second V15 for added convenience across different levels of your home, and that the machine has exceeded your expectations compared to your previous Dyson model. This level of innovation and design reflects our commitment to engineering machines that combine advanced technology with ease of use, ensuring a thorough clean every time. Your satisfaction reinforces our mission, and we sincerely appreciate you taking the time to share your experience and recommendation. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Would give a higher rating, but instructions were non existent and support doesn’t speak English very well and couldn’t understand my question.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 11, 2025
Thank you for sharing your feedback with us. We regret to hear about the difficulties you experienced with the product instructions and with our support team. Clear guidance and effective communication are essential to ensuring a positive experience, and we sincerely apologize that this was not your experience. Your input is very valuable, and we will use it to improve both the clarity of our instructional materials and the accessibility of our customer support. If you are open to it, we would be glad to assist you further by providing detailed guidance tailored to your product and needs. Please reach out to our chat or voice support team, and we will ensure your concerns are addressed promptly. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson product. Thank you again for your input.
I do not like that you have to hold the power button on, I have rubbed the top of my finger so much I have a sore on my thumb, they need to put a power button on that you can turn on and off. Overall I am happy with the machine. It is very convenient. The filtration works well.
Response from DysonBy Dyson Customer Service, December 11, 2025
Hi there, thank you for sharing your feedback. We’re glad to hear that you find the machine convenient and that the filtration is working well for you, but we’re sorry the need to hold the power button has caused discomfort and even a sore on your thumb. We appreciate you highlighting this, as your experience is important to us. If you’d like us to look into this further or explore possible solutions, please feel free to reach out to us via live chat or give us a call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
So after a year the v15 we bought die. Dyson was kind enough to replace it, but a year is all it lasts? Anyway the one they replaced it with came in with a broken wand that they had to replace. So far the quality vs price is certainly not there.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 11, 2025
Thank you for taking the time to share your experience with us. We appreciate you letting us know about the challenges you’ve encountered, and we are glad our team was able to assist with replacements along the way. Your feedback is important, and we’d truly value the opportunity to look into this further, so we can help improve your experience. If you’re open to it, our live chat or voice support team would be happy to connect with you and explore solutions together. Your satisfaction matters to us, and we remain committed to helping you get the best from your Dyson machine. Thank you again for your input.
Amazing technology! I'm impressed with the features. My third Dyson, and they just get better and better. Nothing cleans better or is more user-friendly. I also love not dealing with a cord. Battery life is remarkable. With three cats and a shedding dog in the house, I have to have a vacuum with this kind of power. The attachments are well designed also.
Response from DysonBy Dyson Customer Service, December 11, 2025
Thank you so much for sharing your wonderful feedback with us. We are thrilled to hear that your third Dyson continues to impress you with its cleaning power, user‑friendly design, remarkable battery life, and cordless convenience, especially in a busy home with pets. It’s great to know that the technology and attachments are making a real difference in your everyday cleaning. We truly appreciate you taking the time to leave your review and are delighted to have your continued trust in Dyson.