Amazing technology! I'm impressed with the features. My third Dyson, and they just get better and better. Nothing cleans better or is more user-friendly. I also love not dealing with a cord. Battery life is remarkable. With three cats and a shedding dog in the house, I have to have a vacuum with this kind of power. The attachments are well designed also.
Response from DysonBy Dyson Customer Service, December 11, 2025
Thank you so much for sharing your wonderful feedback with us. We are thrilled to hear that your third Dyson continues to impress you with its cleaning power, user‑friendly design, remarkable battery life, and cordless convenience, especially in a busy home with pets. It’s great to know that the technology and attachments are making a real difference in your everyday cleaning. We truly appreciate you taking the time to leave your review and are delighted to have your continued trust in Dyson.
I do not like that you have to hold the power button on, I have rubbed the top of my finger so much I have a sore on my thumb, they need to put a power button on that you can turn on and off. Overall I am happy with the machine. It is very convenient. The filtration works well.
Response from DysonBy Dyson Customer Service, December 11, 2025
Hi there, thank you for sharing your feedback. We’re glad to hear that you find the machine convenient and that the filtration is working well for you, but we’re sorry the need to hold the power button has caused discomfort and even a sore on your thumb. We appreciate you highlighting this, as your experience is important to us. If you’d like us to look into this further or explore possible solutions, please feel free to reach out to us via live chat or give us a call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Overall love it! However, it does not perform well on an area rug. The suction is very powerful and Im loving it so far!! However, it is a bit heavy. Wish it was lighter.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 12, 2025
Hello, thank you for sharing your feedback. We are pleased to hear that you are enjoying the powerful suction and overall performance of your Dyson, even though you’ve found it a bit heavy and challenging to use on area rugs. Your observations are valuable, as they highlight both the strengths of the machine and areas where added versatility could enhance the experience. At Dyson, we are committed to engineering products that deliver deep cleaning performance while striving to make them as convenient and adaptable as possible. Feedback like yours helps us continue improving our designs to better meet the needs of our customers. We sincerely appreciate you taking the time to share your experience. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
I purchased the V15 and thought I purchased a V12. The V12 has an on and off switch and the V15 has a trigger that must be held to run. Even though the V15 is bigger, and more expensive than the V12, The on off switch is more important than any other feature. I would gladly trade the V15 for a V12.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear about the mix-up between the V15 and V12 models, and we understand how important the on/off switch is to you compared to the trigger mechanism. It can be frustrating to end up with a product that doesn’t match your preferences, especially when you value ease of use over size or price. If you still have concerns, please reach out to us via live chat or call so we can assist you with the best possible resolution, including exploring exchange options. Your satisfaction is important to us, and we remain committed to helping you get the product that best fits your needs. Thank you again for your input.
I was hoping for a more maneuverable vacuum, but finding this one heavy, bulky and difficult to use. I should have bought a different one, i.e. the V8. :(
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 13, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear that you find your vacuum heavy, bulky, and difficult to maneuver, and that you feel the V8 might have been a better fit for your needs. If this concern continues, please contact us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Our battery last 15 minutes only we fully charged it before use
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 15, 2025
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the battery lasting only 15 minutes despite being fully charged. We completely understand how important longer run time is for a smooth cleaning experience, and we truly appreciate you bringing this to our attention. Your input has been noted, and if you experience any further issues or need assistance, we kindly encourage you to reach out to our customer support team via live chat or phone so we can provide prompt help.
I love vacuum cleaners and this is my third cordless Dyson; just keeps getting better. I love the light feature on hard floor attachment.
Response from DysonBy Dyson Customer Service, December 16, 2025
Hello, thank you for sharing your feedback. We are pleased to hear that your latest cordless Dyson continues to exceed your expectations and that the improvements in each model have made a noticeable difference for you. The illumination feature on the hard‑floor attachment is designed to enhance visibility and help capture fine dust with greater precision, so it’s wonderful to know you’re enjoying its benefits. Your experience reinforces our commitment to engineering high‑quality machines that combine advanced technology with thoughtful, user‑focused design. We sincerely appreciate you taking the time to share your thoughts. Should you have any questions or require support in the future, please feel free to contact our chat or voice support team — we are always happy to assist.
Bought this a few weeks ago, yes its a Dyson and you get what you pay for, but yes here comes the but, when dumping it, it is a pain in the backside, a standup is easier not to mention the weight. I bought this for simple messes and clean-ups not the weight of an upright both my shoulders are dead after 15 minutes working this thing.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 19, 2025
Thank you for sharing your feedback with us. We truly appreciate the time you’ve taken to explain your experience. We apologize for the inconvenience and completely understand how challenging it must feel to manage the weight and ease of use when handling clean-ups. Your concerns are important to us, and please be assured that we are committed to supporting you. If you face any performance issues, we kindly encourage you to reach out via live chat, or call, where our agents will be more than happy to assist you further.