I like the suction. It pulls up the nap very well. I especially like the light on the hardwood floor attachment, which reveals the dust.
Response from DysonBy Dyson Customer Service, November 17, 2025
Hello, thank you for sharing your feedback. We are pleased to hear that your Dyson vacuum is delivering powerful suction, lifting the nap effectively, and that you are enjoying the hardwood floor attachment with its light feature that reveals hidden dust. This level of performance reflects our commitment to engineering machines that tackle even the most stubborn debris with precision and ease. At Dyson, we strive to provide high-quality cleaning solutions that combine advanced technology with user-friendly design. Your experience reinforces our mission, and we sincerely appreciate you taking the time to share it. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. Thank you again for your feedback.
Vacuum stopped working, just completely shut off while on carpet. Return replacement.
Response from DysonBy Dyson Customer Service, November 27, 2025
Thank you for sharing your feedback. We’re sorry to hear that your vacuum stopped working and shut off unexpectedly while in use on carpet. We understand how disappointing this must be, especially when you were expecting reliable performance. To help resolve this, we kindly ask that you reach out to us directly with your order details and serial number via live chat or phone so our team can review your case and assist with a return or replacement. Your satisfaction is very important to us, and we remain committed to making this right.
This is an amazing machine. I couldn’t be happier with any other vacuum cleaner.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 27, 2025
Thank you for your wonderful feedback! We’re thrilled to hear that your Dyson vacuum has been such an amazing machine for you and that it’s brought you so much satisfaction. Your happiness with the product means a lot to us. If you ever need assistance or have questions, please contact our chat or voice support team, and we’ll be ready to help.
Maneuvers easy and gets to places without having move everything and has does a great job
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re delighted to hear that your Dyson V15 Detect Absolute maneuvers easily and reaches places without requiring you to move everything around. It’s wonderful to know it’s doing a great job and making your cleaning routine more efficient. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Assembly was difficult because the instructions were only available online. Once we figured out how to assemble it, the machine was great.
Response from DysonBy Dyson Customer Service, December 7, 2025
Thank you for sharing your review with us. We are pleased to know that once assembled, the machine has been working well for you, but we also understand how challenging it must have been to set it up with instructions only available online. Your feedback is very valuable, and we would love the opportunity to make your experience even better. Your satisfaction is important to us, and we remain committed to helping you get the very best from your Dyson. Thank you again for your input.
Ii just bought the V15 and used it for the first time. I love the light feature, pleased with the battery lasting an hour and really like its overall performance.
Response from DysonBy Dyson Customer Service, December 8, 2025
Hello, thank you for sharing your feedback. We are delighted to hear that your Dyson V15 has delivered such a positive first impression, with the light feature enhancing visibility, the battery providing up to an hour of run time, and the overall performance meeting your expectations. This combination of advanced technology and powerful cleaning reflects our commitment to engineering machines that offer precision, convenience, and reliability. Your experience reinforces our mission, and we sincerely appreciate you taking the time to share it. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
This model does not compare with my first model. Heavy, does not pick up well unless it's on the highest setting, and there is no on / off switch
Response from DysonBy Dyson Customer Service, December 11, 2025
Thank you for sharing your thoughts on your Dyson V15. We truly appreciate you taking the time to let us know how the machine feels in use, and we understand how important comfort, ease of handling, and performance are when comparing it to a previous model you enjoyed. Your feedback is valuable to us, and we would love the opportunity to explore this further and help enhance your experience. If you are open to it, our live chat or voice support team would be glad to assist you directly and walk through options that may better suit your cleaning needs. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson technology. Thank you again for your input.
Overall Performance This vacuum delivers impressive suction power, consistent with what one would expect from Dyson. It effectively cleans various surfaces and offers ease of maneuverability, making it suitable for everyday cleaning tasks. Battery Life Concerns Despite its strong suction capabilities, the vacuum's battery life is disappointing. During use, the battery drained in less than 20 minutes while cleaning a single, average-sized level with hardwood floors. For reference, the home is not particularly large, highlighting a notable limitation in operating time. Trigger Mechanism and User Comfort The vacuum utilizes a trigger activation system. While this is manageable for some users, it can be cumbersome for individuals with limited grip strength. For example, those who experience difficulty with wrist or hand strength may find it challenging to hold the trigger during extended cleaning sessions. As a result, this model may not be ideal for users with strength limitations in their hands or wrists. Attachments and Floor Compatibility The included attachments perform well across most surfaces. However, the vacuum is not recommended for shag carpets. Even when reducing the suction power, the vacuum head proves difficult to move on such surfaces, limiting its versatility for homes with high-pile carpeting. Ease of Maneuverability and Accessibility While the vacuum is generally easy to maneuver, accessing hard-to-reach areas, such as beneath beds with a six-inch clearance, remains somewhat challenging.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 11, 2025
Thank you for taking the time to share such a thoughtful and detailed review of your Dyson vacuum. We are glad to hear that the suction performance, maneuverability, and attachments have been helpful in your everyday cleaning, and we truly appreciate your insights on battery life, trigger comfort, carpet compatibility, and accessibility. Feedback like yours helps us continue improving our technology, and we would love the opportunity to explore these points further so we can help enhance your experience. If you are open to it, our live chat or voice support team would be happy to assist you directly. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson machine.