Hi there, thank you for sharing your feedback. We appreciate you letting us know about the difficulty you’re experiencing with vacuuming carpets, including the suction pulling too strongly on rugs even with the vent open, as well as the weight feeling heavy after extended use. It’s great to hear that performance on hard surfaces has been working well for you. If you’d like us to assist further and provide the best possible resolution, please contact us via live chat or call. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.

Thank you so much for sharing your thoughtful review. We are delighted to hear that your Dyson works well once assembled, and we truly appreciate your feedback about the wand symbol and instructions. Your insight is invaluable, as it helps us understand how we can make the setup experience clearer and more intuitive for our customers. We’re glad you were able to get everything working smoothly, and your comments inspire us to keep improving both our products and the guidance we provide. Your trust in Dyson means a lot, and we’re committed to ensuring every detail of your experience feels effortless and rewarding.

Hello! We’re so happy to hear you’re enjoying another Dyson product. Your satisfaction is what matters most to us! If you’d like any tips or have concerns, please connect with us through live chat or phone—we’d love to assist.