Thank you for taking the time to share your experience. We are genuinely sorry to hear that your machine’s performance has been underwhelming, especially on carpeted surfaces and that it struggles to clean your full 1300 sq ft home on a single charge. We completely understand how disappointing this must be when you are expecting seamless, powerful cleaning throughout your space. We regret that the runtime and effectiveness haven’t lived up to your expectations. This isn’t the kind of experience we want for our customers, and we are here to help. If you are open to it, we would love the opportunity to look into the issue more deeply, whether that means offering usage tips to optimize battery life, exploring alternate tools or settings for carpet, or discussing support options that may improve your satisfaction. Please reach out to our customer support team for assistance. You can also email us directly at askdysonus@dyson.com. We are grateful for the chance to support you and work toward a better experience. Warm regards, Dyson Marketplace Support.