As someone who has worked in the tech field for over 30 years, I can honestly say I would never buy an HP printer after this. The interface for this printer is terrible. The little screen on the printer is basically worthless if you have large hands/fingers and don't have a magnifying glass to try to read the extra small fonts. I ended up returning this printer.
This printer is junk! I loved my 8600 model. 1. You cannot pull the tray out to hold the paper it's entire length when printed. If you have a lot of pages to print the pages drop off over the edge. 2. It is so slow to print. It takes 2-3 minutes after I hit print to get the printer to start printing and it drives me crazy! 3. A message comes on my computer every time I hit print that says "your are out of paper." I am not out of paper. The paper tray cannot be adjusted to hold the paper on all sides, so it slides in the tray. I have to get up, open the tray, straighten the paper and shut the tray to get it to print. 4. I constantly get a message that scan is not connected and active to the computer, when it is connected and does work. Your took away features from the 8600 that worked and substituted features that do not work. 5. When I try to print pictures, because the tray does not hold the paper tight on all sides, the pictures print with uneven borders and crooked. What is HP thinking?
It keeps disconnecting from my computer. IT IS AWFUL! I can never count on it to work. It works off my phone but not off my computer, probably because it was set up with my phone. I had a licensed computer specialist set it up for me.
Quit working after a couple months. Went thru multiple efforts to diagnose / fix , but it will simply not work. Have removed & reinstalled it several times. Multiple power down / restart cycles. Have gone into the menu and reset to all “factory settings” and re-connected to the wi-fi network. Re-installed on the computer & it continues to appear as there, but it does not work. All of this multiple times.
Troubleshooting shows as no driver available. I gave up and just use the old printer (9010) on the network in another room.
Very poor results due to mandatory security software and very complicated to setup and use !!!
on August 31, 2024
Posted by: Cliff Jr 4230
from Halethorpe, MD
Verified Purchase:Yes
Too much security, very complicated to set up and use, security should be an option not mandatory, I do not recommend this printer or any other HP printer at this time !!
We purchased this one as our prior HP was not staying connected to our WiFi. After multiple attempts to connect it kept kicking off. We have not been able to print from anywhere in our home despite the fact that we have a very powerful connection. We have to keep logging back on.