Customer reviews from hp.com
HP - Sprocket 2nd Edition Instant Photo Printer - Luna Pearl
Average customer rating
4.3
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
58
4 Stars
18
3 Stars
6
2 Stars
2
1 Star
6
86%of customers recommend this product.
(
74 out of
86)
Customer Reviews for HP - Sprocket 2nd Edition Instant Photo Printer - Luna Pearl
Customer Rating
1
HP Sprocket Printer
on October 7, 2018
Posted by: AmyK438120
from Salt Lake City, UT
I received this product in exchange for my honest opinion. SET UP: I opened my HP Sprocket Printer and was surprised at how easy it was to unbox and set up. I was able to have a photo printed after 5 or so minutes. The instructions were basic and easy to read, which makes it easy to use for any individual. I liked how you could customize the lighting on the printer to a color of your choosing. You are also able to customize and change your photos on the app previous to printing. The HP Sprocket Printer prints very quickly so you hardly have to wait. PHOTOS: Although the photos came out fast, I was very disappointed with the quality of them. I felt the coloring was not close to the original photo. I was expecting excellent quality as the photos are only 2x3 inches. I have no use for photos that are that tiny. After having a few to put on my mirror I ran out of ideas of what to do with these photos. They are too small to put in a picture frame, which makes makes spending money on this printer very impractical. OVERALL IMPRESSION: I was highly disappointed with this printer as it seems very impractical to me. The quality lacks and the pictures are too small to do much with. I would suggest that you could customize the size of the photos you want. I would also suggest that the color quality be better. With a photo that small the colors should be bright and detailed. I also wish it would print using bluetooth so I wouldn`t have to add another app on my phone as I already run out of space.
No, I would not recommend this to a friend.
Response from hp.comBy Chelsea, HP Care, October 11, 2018
Hey there,
While it's great to hear that you've had a good experience with the printer's setup, customizability, and printing speed, I'm so sorry that the print quality isn't great. I can surely understand your disappointment, so I'd like to see what I can do to improve things.
With regards to the off-color prints, what I recommend is taking a look at the following document about improving print quality: support.hp.com/us-en/document/c05660842
If the print quality hasn't improved after this, I hope you'll consider reaching out for support. We'd really like the opportunity to help you make the most of your experience with this printer. Please don't hesitate to get in touch with us: hp.com/contactHP
Chelsea
HP Care
hp.com/support
While it's great to hear that you've had a good experience with the printer's setup, customizability, and printing speed, I'm so sorry that the print quality isn't great. I can surely understand your disappointment, so I'd like to see what I can do to improve things.
With regards to the off-color prints, what I recommend is taking a look at the following document about improving print quality: support.hp.com/us-en/document/c05660842
If the print quality hasn't improved after this, I hope you'll consider reaching out for support. We'd really like the opportunity to help you make the most of your experience with this printer. Please don't hesitate to get in touch with us: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: calexander
from Boise, ID
Verified Purchase:Yes
I bought this for my wife and her girlfriends to play with while they were on "girls trip" together. They all loved it and the software! 3 of the other 6 ladies on the trip have already purchased their own Sprocket for Christmas gifts!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Cannot see1
from Saratoga NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Way too small. Going to have to return it.
Nice print but can't see who the person is in the photo
Nice print but can't see who the person is in the photo
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Dearestjaz
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great for everyday use. Perfect for what I need!!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Deb4
from ca
Verified Purchase:Yes
ok for purpose. Too small in size. a little bit bigger & handy would be great
I would recommend this to a friend!
Features
3
Performance
3
Written by a customer while visiting hp.com
Customer Rating
4
Great and Fun Little Printer!
on September 27, 2018
Posted by: RachelKravitz362396
from Skokie, IL
I received this product in exchange for my unbiased opinion.I really like this wireless printer! It`s nice and compact so you can easily take it with you on vacations where you don`t have a lot of space for something big, but want to print your pictures on the go. I enjoy scrapbooking on my vacations with my husband, and this will help me do so. It will easily fit in my carry on bag and you can purchase a case separately to keep it protected while in your bag. The pictures come out to be 2x3 inches, which is a great size for a scrapbook to fit everything you want on the pages. My favorite feature is that you can easily edit the photos right in the printer`s app on your phone. You can change the coloring and add a variety of cute frames to customize it. If the picture is a little dark, there`s a filter that can help you brighten it and make it sharper. It`s very easy to use and doesn`t require much assembly, besides putting in the printer paper, which is easy to do with the instructions provided. It plugs in with a USB micro cord and doesn`t take very long to fully charge. The use instructions are pretty easy and you can easily get everything set up in minutes. Most of the app features you can figure out on your own, but there are instructions as well if you need more help. It clearly explained what the different buttons and lights on the product are so you know if it`s fully charged or not. I also really like how the printer paper has an adhesive on it so you can easily stick the pictures to your scrapbook, laptop, or anywhere else you want to carry the pictures with you. I would say that this pretty is similar to some other photo printers, except I feel it`s easier to use. Everything can easily be connected through your phone and I don`t lose bluetooth connection repeatedly, like I did with another product I`ve previously used. I would say that the print quality isn`t as sharp as it could be, but, is comparable to other similar products. Hopefully in the future they come out with a product that prints more sharper colors, but, overall I am satisfied with the quality. It is yet to be determined if the color fades or not, but with other products I`ve used that are similar, the print has faded. Overall this is an awesome product, easy to use, compact, and fun! I would definitely recommend this if you`re looking for a fun new way to scrapbook on vacation or just print out your favorite photos that you want to keep with you!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4
My Thoughts on the Sprocket 200
on September 30, 2018
Posted by: NaideenFloure404374
from Columbus, OH
I absolutely love this item. The instructions on the app were very clear and the app is so user friendly. The manual instructions were easy to read and understand too but they are not as detailed as the app. The product was very easy to assemble and the paper is very easy to load. Compared to other product I have used this item has been the easiest to use and assemble. As far as quality I would give It a 4 out of 5 stars and the reasoning for that is because the pigmentation comes out slightly faded but it`s not bad I guess It depends on how close to detail a person pays attention to. Overall It is a very nice and convenient item. I would definitely recommend It.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
Such a cool little printer
on October 1, 2018
Posted by: AliciaM149519
from Columbia, MO.
Let me begin by saying I really enjoy this little printer. I`m an avid picture taker, I have two toddlers that I take between 10-20 pictures a day of. We also have grandparents that live out of state so getting to easily print and send them cute photos of the kids is a blast. They even help me editing them with seasonal badges in the app. Very easy to install as well, I think it took me less than five minutes. I would highly recommend this printer for anyone that enjoys taking multiple photos or putting cute badges on to them
I would recommend this to a friend!
Written by a customer while visiting hp.com