Customer reviews from hp.com
HP - Sprocket 2nd Edition Instant Photo Printer - Luna Pearl
Average customer rating
4.3
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
58
4 Stars
18
3 Stars
6
2 Stars
2
1 Star
6
86%of customers recommend this product.
(
74 out of
86)
Customer Reviews for HP - Sprocket 2nd Edition Instant Photo Printer - Luna Pearl
Posted by: LJMiller
from Foley, AL
Verified Purchase:Yes
Was able to set up and start printing in a short time....online manual is great resource....love the quality of the pictures and how fast it prints....I will be using in journaling!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Nanu47
from Michigan
Verified Purchase:Yes
Easy to set up and use. Will be fun to surprise people with a wallet picture... for some who never knew we actually kept a photo to look at without picking up our phone.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
HP Sprocket Experience
on October 3, 2018
Posted by: ShannonH978268
from Chicago,il
I`ve used my share of printers but the HP sprocket is a refreshing upgrade. I love that its compact and can be used anywhere. It would be nice if it came in other colors and was able to print various sizes, otherwise no complaints. Its easy to put together and the instructions are clear and easy to follow. It was easy to download the app and pair to my phone. I had no issues nagging the app and all my pictures loaded. I love how quick it prints the pictures and it takes up no space, I`d definitely recommend this printer.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Lsmmm
from Ohio
Verified Purchase:Yes
She totally loved it and figured it out by herself. The instructions are minimal but the app is fine. Pictures turned great. Happy girl, happy grandma.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: PDov
from Foley, Alabama
Verified Purchase:Yes
The quality of the pictures is very good and I love the small size. Makes it fun to put the pictures in cards. Great product and I hope it holds up.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
3
Cool Product for Millenials
on September 29, 2018
Posted by: AmandaR992102
from Charleston, SC
I love taking photos and consider myself a photo critic. With that in mind, the concept of printing photos instantly from my phone is fantastic. I love how the Sprocket is easy to setup as well as being easy and fast to print photos from my phone. It has a pretty and sleek design and is very lightweight. It does have some additional features, but I have no use for them. You can add borders or emojis to your photos and make the overall tone lighter or darker. I thought the emojis were a little tacky. I would have loved if you could alter the clarity, saturation or exposure of the photos. That would have made a huge difference for me. The quality of the photos once printed is greatly lacking. The colors are kind of muted and aren`t really consistent throughout the photo. It looks like they were printed from a quick Walmart kiosk. The photos do have a nice sheen and don`t get fingerprints, so that`s nice. Back in the 90s there was an instant snapshot camera and this Sprocket has much better ease of use, speed and quality. Also, the photos don`t smudge once they are printed. I would like to see the quality of the colors on the paper improved and that is really my only drawback. Overall, I feel like this product is great for tech savvy young people. I could see a high schooler or college student printing photos and giving them to friends or decorating their rooms. It is very easy to use, so I could see people from different age groups using it successfully. I will probably continue to use it, but not as much as I had planned due to the lackluster colors.
I would recommend this to a friend!
Response from hp.comBy Chelsea, HP Care, October 26, 2018
Hey Amanda,
It's wonderful to hear that you love the printer's easy setup process, design, and portability! That's exactly what we were aiming for and I'm so happy that we delivered on those.
I really do want to apologize, however, for the misfalls in print quality, color output, and photo editing. I certainly appreciate you sharing your experience, as this feedback will be helpful to our product development teams in making improvements going forward. In the meantime, however, I have some helpful tips I'd like to share with you so we can enhance your overall print experience.
First off, I have some great news for you in that the HP Sprocket app does offer editing features that allow for improvements to saturation and brightness. You can visit page 5 of the app user guide for more details: hp.com/ctg/Manual/c06126164.pdf
With regards to bettering print quality, there are a few different steps you can take. To start, updating your printer's firmware is always a good idea. We're actively working to improve photo and color quality through these updates, so I recommend going through that process. The following link will also provide some additional tips for photo quality improvement: support.hp.com/en-en/document/c05660842
After the firmware update, you might find these bits helpful as well:
- Disable the Embedded Experience option from within the app (if enabled)
- Always use the Blue Smartsheet with your paper pack
- Apply the Photofix feature by editing the photo and tapping the wand
If any of this falls short, please remember that you can always reach out to us for support as well. We're here to help in any way we can. You can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
It's wonderful to hear that you love the printer's easy setup process, design, and portability! That's exactly what we were aiming for and I'm so happy that we delivered on those.
I really do want to apologize, however, for the misfalls in print quality, color output, and photo editing. I certainly appreciate you sharing your experience, as this feedback will be helpful to our product development teams in making improvements going forward. In the meantime, however, I have some helpful tips I'd like to share with you so we can enhance your overall print experience.
First off, I have some great news for you in that the HP Sprocket app does offer editing features that allow for improvements to saturation and brightness. You can visit page 5 of the app user guide for more details: hp.com/ctg/Manual/c06126164.pdf
With regards to bettering print quality, there are a few different steps you can take. To start, updating your printer's firmware is always a good idea. We're actively working to improve photo and color quality through these updates, so I recommend going through that process. The following link will also provide some additional tips for photo quality improvement: support.hp.com/en-en/document/c05660842
After the firmware update, you might find these bits helpful as well:
- Disable the Embedded Experience option from within the app (if enabled)
- Always use the Blue Smartsheet with your paper pack
- Apply the Photofix feature by editing the photo and tapping the wand
If any of this falls short, please remember that you can always reach out to us for support as well. We're here to help in any way we can. You can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
3
Hp Sprocket
on October 1, 2018
Posted by: AgataC311262
from Villa Park, IL
Very easy to use and instal to my iPhone. It`s nice to print pictures 2x6 for wallet sizes. But I wish it had the abiility to do 4x6 or 5x7sizes since those are more common picture sizes. I like how the app has different filters toEnhance your photos. Otherwise I probably won`t use it as much as I would if it allowed to print other sizes
No, I would not recommend this to a friend.
Response from hp.comBy Chelsea, HP Care, October 26, 2018
Hi there,
It's so wonderful to hear that the printer has been easy to use! I would like to apologize, however, for the lack of other media size options. I definitely understand that this would allow for a more diverse printer experience. I do appreciate you sharing this feedback, as it will certainly be helpful to our product development teams when making improvements to the user experience.
In the meantime, I hope you continue to enjoy the printer for its wallet-sized prints. If you have any other questions or concerns, please don't hesitate to reach out to us for support. We're always here to help! You can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
It's so wonderful to hear that the printer has been easy to use! I would like to apologize, however, for the lack of other media size options. I definitely understand that this would allow for a more diverse printer experience. I do appreciate you sharing this feedback, as it will certainly be helpful to our product development teams when making improvements to the user experience.
In the meantime, I hope you continue to enjoy the printer for its wallet-sized prints. If you have any other questions or concerns, please don't hesitate to reach out to us for support. We're always here to help! You can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
5
Fun & Easy to Use
on October 2, 2018
Posted by: JeanetteC519229
from Brooklyn, NY
I received this product in exchange for my unbiased opinion. Assembly: The printer came in a small box/packaging. There was not much to put together but add the photo paper. The instructions made it very clear on how to add photo paper to the printer. I was able to power on and print a picture from my phone within ten minutes. This included downloading the application for my phone device to be able to print them and connecting the printer to my phone device by Bluetooth.How it compares to other similar products: the colors on the photos are the best I have ever printed. They come out faster and there is no drying time. Overall: It`s a high quality product that works well and fast. Easy to assemble and easy to use. Can make for a great gift. I find the product expensive as compared to other products that promise to print your pictures quick. However, the higher cost may due to the better quality of the printed picture.
I would recommend this to a friend!
Written by a customer while visiting hp.com