Customer reviews from brother-usa.com
Brother - CP100X 100-Stitch Computerized Sewing Machine
Average customer rating
4.5
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
66
4 Stars
6
3 Stars
4
2 Stars
1
1 Star
5
100%of customers recommend this product.
(
34 out of
34)
Customer Reviews for Brother - CP100X 100-Stitch Computerized Sewing Machine
Customer Rating
4
Great but: No hemmer foot? Guide incomplete?
on April 17, 2025
Posted by: Paul from Rhode Island
from Cranston, Rhode Island
I really love this thing. I adapted to the cabinet from the Singer 832K I was using. That thing was my mom's and I'm 74! Yet I gave this 4 stars and not 5 for 2 reasons:
1) There does appear to be a hemmer foot available for it. I asked on the site about the SA127 and the reply was no, that is not compatible. I then asked what was compatible and received no answer. Apparently the SA164 is not compatible either. Are there others? I can't find way to filter for hemmer feet on Brother web site.
2) The other day I loaded up a new thread and when I started a straight stitch--what a mess on the underside! I re-strung the thread being more careful and that corrected it, but I am not sure why. I think it has to do with the way it goes through the tensioner. There is a little guide that the thread needs to be in front of, apparently, but the instructions do not specify that.
1) There does appear to be a hemmer foot available for it. I asked on the site about the SA127 and the reply was no, that is not compatible. I then asked what was compatible and received no answer. Apparently the SA164 is not compatible either. Are there others? I can't find way to filter for hemmer feet on Brother web site.
2) The other day I loaded up a new thread and when I started a straight stitch--what a mess on the underside! I re-strung the thread being more careful and that corrected it, but I am not sure why. I think it has to do with the way it goes through the tensioner. There is a little guide that the thread needs to be in front of, apparently, but the instructions do not specify that.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Terrible machine! CP100X
on April 11, 2025
Posted by: LizF
The top thread continuously gets tangled under the thread spool around the thread holder. This has been happening since day one of brand new machine. I’ve tried everything to rectify it and ended up purchasing a different sewing machine. I love other Brother sewing machines but don’t waste your money on this model! CP100X
Response from brother-usa.comBy Brother Customer Service, July 30, 2025
Thanks for taking the time to review your experience with the Brother CP100X. We appreciate your feedback. I’m sorry to hear that you are having threading issues with the Brother CP100X, and that you are planning to return the Brother CP100X. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/CP100X
https://www.brother-usa.com/support/CP100X
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love it!
on March 30, 2025
Posted by: BubbyFan
from Charleston SC
Great machine! Easy to use. Reliable. Glad I went with this model.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Effecient and easy to use sewing machine
on March 20, 2025
Posted by: Kayeb
from Georgia
Very pleased with this sewing machine. Came with all the attachments that I need and the on-line video was very helpful in learning how to operate. Happy with my purchase.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good for beginners, should last a while
on March 12, 2025
Posted by: Stephen Tures
from El Paso, TX
I'm new to sewing and this machine seems easy to use. I like the automatic threader as that's something I've generally had challenges with in the past. There's a couple youtube videos on this machine and they were perfect to helping me figure out how to thread and get started with this machine. The machine itself seems reliable and I'm already using some of the custom stitching.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great travel machine
on February 24, 2025
Posted by: Sue G
from Florida
Brother makes a reliable machine. I got this as a travel machine to take to quilt group. Like the features. It is light weight and easy to use.
Written by a customer while visiting brother-usa.com
Customer Rating
4
User-Friendly and Well-Designed
on February 15, 2025
Posted by: Sewing Susan
from The Villages, Florida
purchased this Brother sewing machine to replace my old one, looking for something reliable but not too fancy since I don’t sew as much as I used to. This machine has been a great choice! It’s lightweight, making it easy to set up and store, and the instructions are very clear, making it simple to use right out of the box.
One feature I appreciate is the needle assist, which works well, but I do wish it included the automatic needle threader that I’ve seen on other Brother models—it would have been a nice addition. Overall, this machine is perfect for my needs: straightforward, easy to use, and well-designed for casual sewing projects. If you’re looking for a good, basic sewing machine without unnecessary extras, this is a great option!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great machine
on January 26, 2025
Posted by: Andrea B
from Odessa, TX
I received the sewing machine is a gift. It has been very easy to use, especially for a beginner.
Written by a customer while visiting brother-usa.com