Customer reviews from brother-usa.com
Brother - CP100X 100-Stitch Computerized Sewing Machine
Average customer rating
4.5
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
66
4 Stars
6
3 Stars
4
2 Stars
1
1 Star
5
100%of customers recommend this product.
(
34 out of
34)
Customer Reviews for Brother - CP100X 100-Stitch Computerized Sewing Machine
Customer Rating
2
on July 31, 2026
Posted by: sage
from Iowa
I have had this machine for 3 years. It was great for a short time, but I have been using this machine on a regular basis, and it skips or sticks to material and doesn't feed through. I have been making light weight bags, and it has problems sewing seems, and the needle gets stuck in the same place, to where I have to maually move the needle. Also, now the foot pedal doesn't move my needle except in super slow speed. I have cleaned the entire machine, and still no improved results.
Response from brother-usa.comBy Brother Customer Service, July 31, 2026
Thank you for sharing your experience. We're sorry to hear that your machine's performance has declined over time and that you're experiencing issues with fabric feeding, skipped stitches, needle movement, and foot pedal operation. Since you've already cleaned the machine and the problems persist, we recommend contacting Brother Customer Service for further assistance. Our support team can help diagnose the issue and determine whether service or additional troubleshooting is needed. We appreciate your feedback and the opportunity to assist.
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great for beginners
on March 29, 2026
Posted by: Sharon
I love the brother CP100X my daughter got me for Christmas!! I’ve already made 2 quilts!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love my sewing machine!!!
on February 26, 2026
Posted by: Mona Zuniga
from Calif
There’s nothing I can say that I don’t like about my brother sewing machine. The price was good for all the machine does and all the feet and extending table that is included. It’s easy to use and would buy it again if I was considering a machine, you won’t regret it!!! Happy Sewing!!!!🧵
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great machine
on June 24, 2025
Posted by: Brother
from Michigan
Great sewing machine for every project you have I have made quilts basic sewing projects buttons made a patchwork zipper bag, I have done appliqué just a great machine
Written by a customer while visiting brother-usa.com
Customer Rating
5
Amazing product
on May 7, 2025
Posted by: Terry
I love this machine, it is so simple and easy to use.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Replacement for 15 year old machine
on April 22, 2025
Posted by: Chris67
from Florida
Reliable easy to use machine Replacing a 15 year old brother machine. Comparable parts
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love this machine
on April 20, 2025
Posted by: Patty
Simple to use and yet includes all that you need to make clothes.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great little sewing machine
on April 19, 2025
Posted by: Teresa
I needed a simple easy to use machine that would give me the basics and a little bit more as my skills got better. What a nice machine for the money. I'm totally satisfied with my purchase
Written by a customer while visiting brother-usa.com