Customer reviews from usa.canon.com
Canon - MAXIFY MB5420 Wireless All-In-One Inkjet Printer - Black
Average customer rating
3.9
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
35
4 Stars
11
3 Stars
5
2 Stars
5
1 Star
8
75%of customers recommend this product.
(
46 out of
61)
Customer Reviews for Canon - MAXIFY MB5420 Wireless All-In-One Inkjet Printer - Black
Customer Rating
4
Nice Large Capacity Printer!
on August 25, 2016
Posted by: SharonB
from Lakeville, MN, United States
Overall, I really liked this printer. I had some issues in setting it up, but I can`t blame Canon. I spoke to the Canon help desk for over an hour and he walked me through a ton of things to get it running. After all that he mentioned that it was probably my router, but he can`t help me with that. He also said that it would probably need a reset. So we hung up, I reset my modem and taa daa! The printer worked. I was so excited. The printer was relatively easy to set up. I had a hard time figuring out how to put paper in the paper trays, but finally realized that the trays extend beyond the face of the machine it made more sense. The print outs are amazing and it is really quick. The only issues I had with it were when I first need to print some thing, it takes a while to warm up. It is also a really large machine. I have the space for it, so that wasn`t a problem. It is about double the size of my old printer, but that is made up for in capacity and speed. I should mention that I was sent a free sample of this printer to use in exchange for this review.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Two paper sizes!!
on August 25, 2016
Posted by: Teri S
from Lees Summit, MO
I received a free sample of this printer to review in exchange for my honest review. The printer is substantial and I appreciate that it will scan and print in both the 8 1/2 x 11 size and 8 1/2 x 14 (legal) size paper. This would be especially beneficial for a real estate or law business. It was pretty easy to prepare for the initial set up and was packaged well with many pieces of security tape, etc.
The instructions to set up the Wi-Fi feature were comprehensive and easy to follow, as were the instructions to download the app on both an IOS and Android device (I had to set up both).
My overall impression is that it is a quality printer and I would recommend it for both home office or small business use.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Impressive Machine with Useful Features
on August 25, 2016
Posted by: Pamela D
from Wheeling, WV
I received the Canon Maxify MB5420 to use in exchange for my full and honest review of the device. I was very impressed and would recommend the printer for both home use and for small business use. I received this printer about two weeks ago. I took it to my office where I work for a very busy construction company. We have a ton of paperwork and use printers/scanners/copiers/fax machines every day, all day long. Some of the people who use the printers are not office types of people but Canon has made this printer very intuitive so everyone has been able to use it without difficulty.
I was very impressed with all of the functions available on this device. In the past, we had to purchase additional trays or feeders for our printers or had to pay a much higher price. I have looked up the price for this printer and found it very reasonable considering the great quality and the functionality of the device. It is a little larger than some desk printers but it does not take up too much space or look too clumsy. It actually looks rather nice in my office and at my home. It has duplex (two sided) printing and has two cassettes that hold up to 500 sheets of paper in total so I don't have to keep loading new paper into it all of the time. The cassette that can hold envelopes, holds up to ten envelopes at a time. The cassettes can also hold photo paper, labels for printing, and up to legal size paper.
There is a flat bed for scanning books or for scanning several originals together and there is also a document feeder which can scan 50 sheets of letter sized paper at a time. The automatic feeder can scan both sides of the originals in a single pass and also scans legal sized paper. I really like that it has an automatic document feeder for the scanner because I often need to scan several pages of a document but always have to lay the pages onto a scanner bed one page at a time and then flip them over. Now all I have to do is put my documents in the feeder and it automatically scans them, no more scanning a page at a time and flipping over in between! I think it is great that it also has the flat bed scanner because sometimes I need to scan items that cannot be put through an automatic feeder. It is the best of both types of scanning.
The printer has many different settings to customize it for what you need. It can be used wirelessly, through ethernet or by USB. It took me about an hour to unpack and set up. I first tried setting it up on an older version of Windows (7) and it was taking too long so I stopped and set it up on a computer that is running Windows 10. The installation onto the computer using Windows 10 went much faster and once I had it completed I went back to the computer using Windows 7. It then went onto that computer a lot easier. I would suggest that if you are going to be sharing this printer with other devices and computers that you first start by setting it up on the newest, most updated operating system and then putting it onto the older operating systems next.
When unpacking the printer and removing the orange pieces, do not rip them out or pull too hard, if you get the right angle they should just slide out pretty easily without much force or twisting.
Another note is about loading the paper into the trays/cassettes. I used the quick guide which showed how to make the cassettes longer by holding a certain button and pulling the cassettes lengthwise (at first, it looks like paper will not fit into the cassettes) but when I put them back in with my paper loaded, I was unsure that I had them correct because the cassettes do not fit all the way back into the printer once they are loaded with letter or larger paper. That is okay, it is supposed to be that way. The cassettes do stick out when loaded with paper but not in a bad way. The tray where the printed or copied paper comes out pulls out over top of the cassettes so that you don't notice.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
A Great Printer for Professionals!
on August 24, 2016
Posted by: Allison S
from Charlestown, RI
This printer was received in exchange for an honest review following its use. I have had this printer for over a week now and have used it multiple times. Overall, I feel that this is a great printer for someone who prints on a normal basis or a small business owner who works from home occasionally. When printing in black and white, the document is printed quite quickly. Color printing takes a bit longer dependant on how much color is present throughout the document. Of course, if you are printing a bunch of images the document will take longer to print than if you were printing some notes with a few highlighted lines of text.
I did find that if you tend to turn the printer off after its use, it takes a about a minute's worth of time to warm up and print a document. Following the first print job, documents prints almost immediately after being sent to the printer.
This printer is a bit larger than your normal home/personal printer. Like I said before, this would be a great printer for a writer or a small business owner. It offers two paper trays, easy wi-fi connectivity, and copying, scanning, and faxing functions. The touch screen display makes it easy to select whichever function you desire at the time.
Setup for this product wasn't too bad. It did take a little longer than I expected since I do not have a disc drive on my Macbook, but Cannon has all their printer drivers available for download directly through their website. The test printing part of setup probably took the most time (close to 10 minutes), but the instructions that are provided were extremely straightforward. Installation of the cartridges was smooth sailing as well. I did find, though, that two of the cartridges required a little bit more force to get them to snap into place.
Overall, I really like this printer and find it to be the best printer I have ever owned. I really like its size as it is bigger than your typical home office printer, but not so big that you feel like you need a bigger room. It's a moderate size, offering multiple functions and the ability to handle bigger jobs if necessary. It's efficient when printing in black and white and average speed when printing in color. The printer pulls paper through seamlessly and the ink dries almost instantly allowing for a highlighter to be used immediately without smudging - a huge bonus for me since I'm always highlighting! I recommend this printer and think it would be a great asset for any professional or family with multiple children and many school projects to print.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
High Quality and Feature-Rich
on August 24, 2016
Posted by: LoriH
from St. Louis, MO, United States
I received a free sample of this printer for review and overall, I love it. Out of the box the Canon Maxify MB5420 is sleek and beautiful in a high gloss black finish and super easy to assemble and setup. It provides numerous printing features that I have been looking for in an all-in-one color printer that is great for small business as well as busy home use: 500 sheet capacity printing and 50 sheet ADF capacity scanner with the ability to print to multiple print sizes including A4, and label and envelope printing. It has Duplex print, fast first page print, scan, fax, and my favorite features - wireless capable, Mobile device printing including AirPrint, and Cloud printing from Google and Microsoft (which I love). Fast printing at 6 seconds for black only pages and 7 seconds for color which is hardly noticeable between the two. My old color printer takes twice as long to print color pages than black only so this is a big improvement for me. It has a big 3.5" touch LCD that is easy on the eyes to read and select the different options. I also like the fact that Canon services and Support is 100% US-based, keeping jobs in the USA as well as helping to assure that I will be able to understand the person on the other side of the line. A couple of things that could be improved upon is that I think the 2 foot cord is too short. I would have liked to see a 5-6 foot cord as I have a desk that the Printer cord needs to go behind to reach the power outlet requiring an extension cord. Also, although I like the fact that they have video tutorials online as well as the manual, it would have been nice to see a manual or feature tutorial included with the printer besides just the Getting Started 1 & 2 quickstep instructions. However, these are minor annoyances at best and do not take anything away from this feature-rich printer. I highly recommend this high-quality printer for its capabilities and ease of installation.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Excellent printer!
on August 23, 2016
Posted by: David J
from Lawrenceville, GA
Although, I did receive a free sample of the Canon Maxify MB5420, I will offer my review of this product as honestly as I know how.
Upon receiving the printer, my first impressions while opening the box was that everything was packaged securely and in a very concise manner. Unboxing went easily and all items that needed to be either removed or unsecured was clearly marked with easy to remove tape. The quick start directions were right on top and proved to be very easy to follow. I did find that I needed to pay close attention to the directions in setting up the printer to fit my particular needs because of the myriad options available. I am using the printer in a small office environment so I set it up both as a direct connection to my computer and wireless as well. Once connected to my computer, it self prompted for updating and downloaded all current software and updated itself with ease.
I should say that I have owned several Canon printers in the past and am actually replacing a Canon Pixma MX392 with this model. I am familiar with the way Canon`s generally operate, and this newest model did not differ greatly with the exception of offering many more bells and whistles. The MB5420 comes with an LCD touch screen which I find very helpful. It is very responsive and brightly lit for easy reading. The on screen directions are intuitive and easy to follow.
The printer ink cartridges are different from what I`m used to - they resemble slim toner cartridges. They installed easily and quickly. I tried printing a variety of documents and photographs and they all printed extremely quickly and with crisp detail. I particularly liked the paper loading cartridge on this model. If printing on 4 X 6, 5 X 7 photos, envelopes, letter or legal size paper stock, all you need to do is take out the cartridge and adjust the paper tray itself without the need of using various trays. The MB5420 has two paper trays so it`s easy to keep one tray filled with the most often used paper choice. I printed a professional test image found online to see how photos would reproduce on glossy photo paper. The test image not only printed very quickly, but the colors came out true and rich in detail. I also tested the ease of adjustment in printing a single 4 X 6 photo. It proved to be a very simple adjustment to make and the small paper choice printed smoothly.
In addition to printing directly from my computer, I also tried printing wirelessly from my Android phone using a free Canon app. Although, not a terribly robust program, it proved to be easy for the printer and phone to communicate and set up. I was able to print both documents and photos wirelessly from my mobile phone. I would like to have more flexibility in editing images before printing, but I suppose you can do that to the image prior to using the print utility. I found the crop editing function to be virtually useless, for example. The crop was minimal at best and I was not able to focus directly on a person`s face to zoom in.
Scanning, faxing and copying proved to be effortless and extremely fast. I think we`ve all come to expect these functions to work and work well by default and the MB5420 did not disappoint. Also, when set to quiet mode, the printer is virtually silent, It does slow down the printing somewhat, but that is to be expected.
Overall, I was very impressed by this printer. I have not had it long (just under two weeks), but so far it has worked flawlessly and is quite an upgrade from my previous printer. I hope this review proves to be helpful to those of you considering purchasing this model.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Easy to use with great features
on August 22, 2016
Posted by: JanetB
from Kimberton, PA, United States
We received this printer for free in exchange for using it for several weeks and giving our honest opinion about it.
The first thing that was impressive was the thoughtful packaging. The plastic wrapping had built in handles so the printer would be lifted out with having to tip the box.
The printer was simple to connect and set up. The software installation from a CD was straightforward and went smoothly.
We really like the automatic on/off feature so we don`t have to go make sure it is on then turn it off again to save power.
The ability to scan to a USB drive is convenient.
It has the ability to scan two sided documents without flipping them which is a great feature.
We were impressed with the quality of photo prints. They were crisp and true to color.
I would highly recommend this printer for a home office or business that does not need high volume scanning as it isn`t terribly fast when it scans, but it has every feature you could want and the printing is speedy.
The first thing that was impressive was the thoughtful packaging. The plastic wrapping had built in handles so the printer would be lifted out with having to tip the box.
The printer was simple to connect and set up. The software installation from a CD was straightforward and went smoothly.
We really like the automatic on/off feature so we don`t have to go make sure it is on then turn it off again to save power.
The ability to scan to a USB drive is convenient.
It has the ability to scan two sided documents without flipping them which is a great feature.
We were impressed with the quality of photo prints. They were crisp and true to color.
I would highly recommend this printer for a home office or business that does not need high volume scanning as it isn`t terribly fast when it scans, but it has every feature you could want and the printing is speedy.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Printing Powerhouse...
on August 22, 2016
Posted by: Jaime D
from Chicago, IL, United States
I received this free Cannon Printer Sample to review, I was very impressed with the speed and picture print quality this device provided. This stand alone work force is great for anyone starting a small business, or for professional home use. Installation was a breeze; connecting multiple devices for printing was also simple and easy. Mobile printing was my favorite, and with the volume of printing this ink source was adequately enough for my personal use. Overall I give this unit 5 stars.
Jaime D.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com