Customer reviews from usa.canon.com
Canon - MAXIFY MB5420 Wireless All-In-One Inkjet Printer - Black
Average customer rating
3.9
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
35
4 Stars
11
3 Stars
5
2 Stars
5
1 Star
8
75%of customers recommend this product.
(
46 out of
61)
Customer Reviews for Canon - MAXIFY MB5420 Wireless All-In-One Inkjet Printer - Black
Posted by: cool papa brad
from Pearl River, Louisiana
Verified Purchase:Yes
Perfect for my new home office and intended use for my volunteering and Veterans programs.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Best printer I've had
on August 11, 2019
Posted by: FidelC
from New York, NY
I bought this printer two years ago, and has been the best. Duplex printing and scanning, very low running cost (be sure to select the 'print to grayscake' option, to avoid using color cartridges on black text).
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Posted by: heyimclay
from Kalamazoo, MI
Verified Purchase:Yes
A decent fast-paced printer overall. This printer does jam easily depending on the type of paper you use and wish it included edge-to-edge printing, but over all a decent printer for medium-sized work flow for your print jobs.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
3
I Love and Hate This Printer
on January 26, 2019
Posted by: Xorg
from Glastonbury, CT
I love and hate this printer. The good news, when the printer works, its GREAT. Print quality is decent and fast. Scans piles of documents well. Software and utilities good with plenty of options. Now the bad. The ink cartridge system is the worst I've ever experienced... I should say suffered. First, you can't just swap the cartridges whenever you want. The printer demands that the cartridge be empty. Why? When you do run out of ink and swap the cartridges, the nightamre begins. Without exaggeration, I've had to do nozzle and deep cleanings 30-40 times to get the printer to print again - black is the worst. Think of all the time and ink wasted. Did anyone test this printer? Beyond frustrating and completely unacceptable for a printer in this price range.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
A HUGE dissappointment
on September 19, 2018
Posted by: Azarack59
from Charlotte, NC
I purchased this useless machine about 6 months ago and it has provided me with nothing but headaches ever since. I print and scan about 90 – 100 pages five days a week for work. From the unit overheating while scanning, to ink smudges, to having to register the paper trays every time I put paper in them, to paper jams, to skipping pages while scanning, to scanned items coming out all askew, this machine is just not up to its hype. It is a worthless!!! I have had three different Canon products and they have ALL been a disappointment. Never again will buy from Canon.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Stopped printing black
on September 13, 2018
Posted by: StephenE
from Inverness,, FL
After 3 months this printer stopped printing black. No text, no outlines (uses cyan), nothing. Cleaned print heads, deep cleaned, power cycled, switched paper type, and it will work for 2 prints and stop again. I was a longtime Canon customer, but no more. I should not have to continually so steps and waste ink to make my printer print properly. I must add we only used Canon OEM ink.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
2
Driver issues
on March 14, 2018
Posted by: Petethesecond
If you are using windows 10, run away. The drivers work very poorly and need major updates. As of March 2018, they still do not work correctly.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
2
Too Complicated, Period!
on November 2, 2017
Posted by: Lula1023
from The South
If there is handwritten parts on a document, it must be scanned as .jpg, otherwise it's it's all jumbled badly, with misc. text boxes and Letters that I've yet to find an explanation for. Also a bummer, the auto document feeder in .pdf only. SO I get to scan one at a time... the hundreds and hundreds of handwritten docs for which I'd planned to use the auto feeder. The top portion that must be lifted is heavy and awkward because it wants to slam itself shut hard and fast each time I start to close it but it's so heavy I won't try it.
The paper holders must be registered every single time you pull it out, which I find ridiculous. I have to read and reread the manual which is of little help anyway because there are so many options I can't remember what does what and when from one print job to the next. The quiet feature is fabulous if you're not in a hurry. And good luck figuring out how to print photos. The coolest feature is you can scan like a dozen photos at once and they come out as individual files if you can figure out how to do it. I read about it but it happened on accident, now I can't remember how I did it. But, as long as the pics fit on the glass and I keep a fraction of space between all edges...I know it can be done.
If you think you're going to print hundreds of docs at once, go elsewhere, the ink gets lighter and lighter with over 20 pages I've found.
The paper holders must be registered every single time you pull it out, which I find ridiculous. I have to read and reread the manual which is of little help anyway because there are so many options I can't remember what does what and when from one print job to the next. The quiet feature is fabulous if you're not in a hurry. And good luck figuring out how to print photos. The coolest feature is you can scan like a dozen photos at once and they come out as individual files if you can figure out how to do it. I read about it but it happened on accident, now I can't remember how I did it. But, as long as the pics fit on the glass and I keep a fraction of space between all edges...I know it can be done.
If you think you're going to print hundreds of docs at once, go elsewhere, the ink gets lighter and lighter with over 20 pages I've found.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com