Customer reviews from brother-usa.com
Brother - VC-500W Wireless Label Printer - White
Average customer rating
2.9
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
10
4 Stars
12
3 Stars
12
2 Stars
11
1 Star
13
93%of customers recommend this product.
(
13 out of
14)
Customer Reviews for Brother - VC-500W Wireless Label Printer - White
Customer Rating
5
great all around
on November 5, 2020
Posted by: weh98
from rochester, new york
the delivery of the product was on time. I got to play with it with the labels that came with it and it was nice. will be ordering the correct size labels for the product that i need it for. other then that i love it.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Got this for making small labels but...
on October 25, 2020
Posted by: Joanna
from Illinois
I thought this would be the perfect printer for making small labels for my products since I need to put specific ingredients on there and make many custom blends. The text was not readable! I thought the whole point of a small label printer was to make small labels. I had to keep increasing the size of the text until it was readable and this just made it too big to fit what I needed to fit. The smallest font I could do was 4pt bold text like arie. Yes that is a small font but considering that the smallest label width is 9mm it should be able to handle 4pt font that isn't bold and thick. Thin fonts don't print well even at 12pt sometimes 15pt depending on the font. Very disappointing, I had to change all of my label designs. Set up is a pain, and I had issues loading one of the cartridges but not any other sizes. The app for label making is very bad.. you're better off making it in another program and uploading the image. I couldn't use the desktop version of the program because I don't have a cd drive for my mac laptop. I wasn't even able to pair the device to two different devices.The labels don't stick well to glass and get ruined and discolored if any alcohol gets on them. Not sure if they are advertised as being resistant to that but you can't really use it on a label for a body splash or anything like that. I haven't tested it with just water or just oil yet. I can still use the printer and I don't have many other options in this price range, but the paper is very expensive which would be fine if it printed the text how I want it. It's just frustrating that a label maker specifically made to make small labels can print small text clearly.
Response from brother-usa.comBy Brother, Customer Service, October 29, 2020
Hi, we are sorry that you are experiencing issues with your Brother VC-500W and we understand your disappointment. We'd like to help. Our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great for my needs
on August 19, 2020
Posted by: KysmethRGM
Needed colorful labels for kids, and I was attracted to the no-ink technology. It does the job: set-up with the WiFi was not as easy as I wish it would be, but I got through. The app (which I use interchangeably on a phone or tablet) is pretty easy to use once you understand how it works. I was able to download different art packs which was really good and helped made creative and colorful labels.
Cons: cartridges are expensive and run through fast: I thought it was great not having to buy ink cartridges, but these are as expensive if not more and don’t last. Also, it’s best to use the 2inch cartridges, the 1 inch is very small.
All in all, this little machine does what I need it to and while it’s rather expensive (machine and cartridges), the cost is justified to me.
Cons: cartridges are expensive and run through fast: I thought it was great not having to buy ink cartridges, but these are as expensive if not more and don’t last. Also, it’s best to use the 2inch cartridges, the 1 inch is very small.
All in all, this little machine does what I need it to and while it’s rather expensive (machine and cartridges), the cost is justified to me.
Written by a customer while visiting brother-usa.com
Customer Rating
2
No computer app!
on August 18, 2020
Posted by: LeeB
from Columbia, SC
I was looking forward to using this--till I got it.... does print great but brother does NOT provide a computer based software that is up to date for use with this and their support will not help you at all and simply tells you to use the mobile app. I DO NOT want to use mobile app, I want to use the computer.
Response from brother-usa.comBy Brother, Customer Service, August 18, 2020
Hi, we understand you are frustrated, and we are sorry to hear that your experience has not been favorable so far. Click the link below to connect using USB cable to the computer with Airprint
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=vc500weus&faqid=faqp00001461_025
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=vc500weus&faqid=faqp00001461_025
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Terrible Software
on November 15, 2019
Posted by: reademandweep
from LaLaLand
I have been trying for 2 months, since purchase to get this thing connected to my network. No problem with 2 other Brother Printers and Scanners but the software for this one is terrible.
No, I would not recommend this to a friend.
Response from brother-usa.comBy Brother , Customer Service , January 29, 2020
Hi, We see you are experiencing an issue with connecting your machine to the wireless network. We have included a link to a FAQ that will help with setup up your machine wireless: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=vc500weus&faqid=faqp00100017_005
Written by a customer while visiting brother-usa.com
Customer Rating
3
Great for basic tasks. Not enough on labels
on September 25, 2019
Posted by: TexasBeardsman
from Texas
I am the owner of the TexasBeardsman.com, and this is a perfect option if you are looking into getting mock-ups of your product idea. However, they fall short when it comes to label sizes. I needed a 1.5 inch label width so that I can place it on a 30ml bottles. Also if you are thinking about placing your logo with no background, that will not work. Thier software always adds a white background so that is a huge bummer. And last, since there is no ink in this system the colors are not true colors too. Overall, it will be more cost effective to purchase professional labels, but atleast this printer will give you some kinda of idea how a finished product will look.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Scrap-bookers dream
on February 14, 2019
Posted by: Anonymous
from Wilmington, DE
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. This product is super easy to setup and use. The instructions are clear and the app that`s used to help setup the printer is user friendly. It took me lest than ten minutes to setup from start to finish. The label maker prints color pictures really well. My daughter and I played with actual color photos and added borders and filters. There are many options for fonts and clip-art you can use to make your labels as unique as you are. My favorite feature is that the labels have a self adhesive that sticks firmly to any surface. I love that the app links to your photo library and social media pictures. This is my second label maker and Brother has truly upgraded label printing with this model. If I could improve this product it would be the option to print different size labels and photos. Overall, the Brother VC-500w Color Label and Photo Printer is a great product for scrap-booking, organizing and labeling. It makes organization colorful and fun.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Tiny, quick to install and use, simple
on February 10, 2019
Posted by: AlexanderB440507
from New York, NY
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I was a little intimidated to set up the machine but when I got down to it, it was as easy as a few steps. You basically plug it in, download the software, and it guides you through the whole process which took me less than five minutes. Nothing scary. You can download a software on your PC or Iphone/Andriod device and it is an editor similar to other products you probably used before. I printed a few labels for several document folders I had, it is a really quick process. I created/edited and printed 5 labels in about 3 minutes and that was with learning the editing software (intuitive). I then moved on to color photos that my wife wanted of us. The size is a little smaller than I had hoped but then again this is a LABEL maker, not a photo printer. It came with a one inch roll of tape but I believe you can buy bigger rolls. This machine claims to use zero ink which I thought was impossible but it really does not require ink. It only requires the special roll of paper provided and uses lasers I guess to print the image with no ink. Very cool technology. And it was simple to set it up to my wireless network so it only requires being plugged in to a power outlet and no other connections. It is so tiny that I can put it in a corner under my desk and it doesn`t take up desk space but it is light enough that I can just pull it up whenever I need to use it. Very convenient and I am impressed with the quality. There is a cool "swipe to cut" feature but that is difficult to explain through text. I`d recommend this to anyone who is interested in printing labels or other "stickers". Very cool device.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com