Customer reviews from brother-usa.com
Brother - VC-500W Wireless Label Printer - White
Average customer rating
2.9
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
10
4 Stars
12
3 Stars
12
2 Stars
11
1 Star
13
93%of customers recommend this product.
(
13 out of
14)
Customer Reviews for Brother - VC-500W Wireless Label Printer - White
Customer Rating
3
Great for occasional home craft usage
on March 9, 2022
Posted by: Geek
from US
Great output, but the print speed is slow and the media price isn't affordable for high volume.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 9, 2022
Thank you for your feedback, keep in mind our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
NOT weatherproof
on February 5, 2022
Posted by: DAN TEST
painful to install on computer labels are NOT weatherproof. But they look good
Written by a customer while visiting brother-usa.com
Customer Rating
1
Very poorly engineered
on October 13, 2021
Posted by: diaspointed_user
from San Mateo, CA
Teriible drivers and UX, just like all their products. Can't get AirPrint to work at all. Never buy a Brother printer
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., October 13, 2021
We are sorry that you are experiencing connection issues with your Brother VC500W machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Not worth the money!
on March 29, 2021
Posted by: Tiff
from PA
Printer quality is decent. The App is horrible. Very difficult to use. You can only use with a phone or iPad. You cannot use a computer. When the placing the amount of inches I want to print, the app keeps diverting to 5.69 inches for some reason. Apps seems very outdated. Apps freezes and all info gets deleted. The features are cool but it nothing you can’t get elsewhere! Not happy with my purchase.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 30, 2021
We are sorry to hear that your experience with the Brother VC-500W label printer has not been favorable so far and we'd like to help. If the problems persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/vc500w
Written by a customer while visiting brother-usa.com
Customer Rating
3
Interesting little printer
on March 4, 2021
Posted by: Farnsworth
from New Hampshire
I have to agree with another review that out of the box it was time consuming to install drivers and software. It’s not plug and play and its not click and print. I also found it difficult to hook up as a wired (usb) printer. It seems they are pushing for their app style printing with this device then on a PC computer.
I am also not impressed with the color. Color is off on label compared to the computer. I printed a deep blue and the color printed out muted or lighter blue on the label.
While I like the small simple design and the inkless feature there are some things that need to be tweeked in order for this be be better in my option.
I am also not impressed with the color. Color is off on label compared to the computer. I printed a deep blue and the color printed out muted or lighter blue on the label.
While I like the small simple design and the inkless feature there are some things that need to be tweeked in order for this be be better in my option.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 5, 2021
We understand that you are experiencing print quality issues with your Brother VC-500W label printer and we'd like to help. The following FAQ link should resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/162914
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/vc500w
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/vc500w
Written by a customer while visiting brother-usa.com
Customer Rating
2
Too Thick
on February 20, 2021
Posted by: Flrncwats
from New york
I find that that the label paper is way to thick to add to product containers. You can clearly see the label and it soo thick that it is visible and can lift off product containers quite easily. I think the label paper could be a bit thinner. It also takes very long to print one label.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Quality is fantastic,
on February 12, 2021
Posted by: drty657
from NY
Out of the box it was time consuming to install drivers and software . It’s not plug and play and its not click and print.
When I installed the APP on iPad or iPhone you have to go to the wireless settings and select the VC-500W from the available WiFi list, therefore your device is tied up and you cannot switch between apps to do searches , check mail or other tasks.
It’s actually a pain.
Print quality is unbelievable and right as soon as i got up and running i made some sweet long and short 2” labels.So i am giving a high performance rating for printing only, connectivity and setup, i am giving the device an one star out of five. It’s not worth the money and time.
When I installed the APP on iPad or iPhone you have to go to the wireless settings and select the VC-500W from the available WiFi list, therefore your device is tied up and you cannot switch between apps to do searches , check mail or other tasks.
It’s actually a pain.
Print quality is unbelievable and right as soon as i got up and running i made some sweet long and short 2” labels.So i am giving a high performance rating for printing only, connectivity and setup, i am giving the device an one star out of five. It’s not worth the money and time.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Misalignment and color not the same as app
on December 4, 2020
Posted by: Marie
from Chicago, IL
Tested my new printer and was really excited to get labels I can put on bottles. The labels are great but two things I noticed I am not completely satisfied on:
1. Frames - either the label is off or the printing is... when I do a full frame that should bleed to the edges - the top is cropped a bit and the bottom has white trim. Wish there was a way to adjust frames because I was really excited to use the frames included in the app.
2. Color - Color is more vibrant on the app then on the label - using either Vivid or Standard mode. A true purple color printed magenta and a true pink background printed like a peachy pink color. Also where I tested using a frame - the start of the printing on the right edge looked faded than the rest.
1. Frames - either the label is off or the printing is... when I do a full frame that should bleed to the edges - the top is cropped a bit and the bottom has white trim. Wish there was a way to adjust frames because I was really excited to use the frames included in the app.
2. Color - Color is more vibrant on the app then on the label - using either Vivid or Standard mode. A true purple color printed magenta and a true pink background printed like a peachy pink color. Also where I tested using a frame - the start of the printing on the right edge looked faded than the rest.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, December 17, 2020
We are sorry to hear that your experience with your Brother VC-500W has not been favorable so far and we'd like to help. If the issues persist, please contact Brother Customer Service directly at https://www.brother-usa.com/support/vc500w
Written by a customer while visiting brother-usa.com