Customer reviews from brother-usa.com
Brother - VC-500W Wireless Label Printer - White
Average customer rating
2.9
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
10
4 Stars
12
3 Stars
12
2 Stars
11
1 Star
13
93%of customers recommend this product.
(
13 out of
14)
Customer Reviews for Brother - VC-500W Wireless Label Printer - White
Customer Rating
3
Brother products work flawlessly-this one hasn't
on April 27, 2023
Posted by: Mohan
from Santa Clarita, CA
I have used Brother products wit great success for over 20 years but this product has not been easy to set up or use
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 27, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Not for PC use, useless
on March 1, 2023
Posted by: Bart
Product will not work on desktop, you have to have wi-fi or something else
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 1, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not having issues with your Brother VC500W. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
You are a valued customer to us. We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
You are a valued customer to us. We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Trouble using….
on January 16, 2023
Posted by: Mercedes Y Schwan
from Arizona
I am having such a hard time downloading this program to my computer because I don’t have Apple play or Google play.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 19, 2023
We understand you're experiencing issues downloading the software for your Brother VC500W machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Great labels most of the time!
on January 10, 2023
Posted by: Michelle
from Washington
I've been using this printer for a couple of years. It works great for most projects. I had hoped to use it for my candle and room sprays. They look great, but when the jars heat up, the labels turn blue. So disappointed.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 12, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. The labels for the Brother VC500W are not really recommended for candles. The labels are more for customizing greeting cards, scrapbooks, photo projects, etc. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Printer is OK
on December 31, 2022
Posted by: Scott
I love the print although it is very slow. The driver and software setup is very unreliable and cumbersome. If not for the setup issues I would give 4 stars.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 3, 2023
We understand you're experiencing slow printing issues with your Brother VC500W machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Good Printer but with lack of important features
on December 7, 2022
Posted by: RM86
from Canada
I work in a product company with 500+ customers. I started recommending my customers this printer for visitor badges. After ordering around 100+ printers and using them daily, we concluded that this printer only works well with the Color Label App. If you want to use this as a visitor label printer, then this printer is not the correct selection. We paired this printer with our Kiosk app on iPad and visitor printer badges. Once the visitor completes the information, the app sends the printer command to print the badge using Air Print.
Problem: after 30+ mins of inactivity, this printer goes idle and does not print the badges. Reconnection or printer restart is needed to pair again with the app. This is a huge task for lobby managers as they need to do this activity after every hour and visitors are also unhappy with the delay. Moreover, the badges are not AUTO CUT; someone needs to swipe on the head of the printer to cut the badge. At last, we tried to contact Brother customer support but got no help from their end. Finally, clients are unhappy with this printer and losing their brand value. Just because this printer is going idle and no one has a solution, we have unhappy clients. Therefore, I don’t recommend this printer for Visitor Management, but you can use the printer label for personal use.
Problem: after 30+ mins of inactivity, this printer goes idle and does not print the badges. Reconnection or printer restart is needed to pair again with the app. This is a huge task for lobby managers as they need to do this activity after every hour and visitors are also unhappy with the delay. Moreover, the badges are not AUTO CUT; someone needs to swipe on the head of the printer to cut the badge. At last, we tried to contact Brother customer support but got no help from their end. Finally, clients are unhappy with this printer and losing their brand value. Just because this printer is going idle and no one has a solution, we have unhappy clients. Therefore, I don’t recommend this printer for Visitor Management, but you can use the printer label for personal use.
Written by a customer while visiting brother-usa.com
Customer Rating
3
BROTHER COMPACT COLOR PRINTER VC-500
on November 29, 2022
Posted by: as it always
from zachary, La.
Let me start by saying Brother is a trusted brand, but mines stop working a week after I took it out the box. How do I exchange it?
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, December 1, 2022
We understand you're experiencing issues with your Brother VC500W machine not working. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Doesn't work in some countries
on June 17, 2022
Posted by: Brams
from Ghana
Why not state that it doesn't work in some countries. I just wasted money buying this only to be told while installing the drivers that it does not work in the region I find myself. Should have followed my instincts and bought a different brand.
Written by a customer while visiting brother-usa.com