Customer reviews from brother-usa.com
Brother - VC-500W Wireless Label Printer - White
Average customer rating
2.9
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
10
4 Stars
12
3 Stars
12
2 Stars
11
1 Star
13
93%of customers recommend this product.
(
13 out of
14)
Customer Reviews for Brother - VC-500W Wireless Label Printer - White
Customer Rating
2
Doesn't Print
on July 2, 2024
Posted by: Joel
The software doesn't work. I've had our IT team work on this and cannot get the driver to load and print.
Response from brother-usa.comBy Brother Customer Service, July 2, 2024
I’m sorry to hear that you are having software issues on installing the drivers for the Brother VC500W. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/VC500W
https://www.brother-usa.com/support/VC500W
Written by a customer while visiting brother-usa.com
Customer Rating
1
vc 500
on May 20, 2024
Posted by: djk98
from ohio
software and hardware very unreliable. on windows drivers continuously fail. wireless continually loses connection.
Response from brother-usa.comBy Brother Customer Service, May 21, 2024
We understand you're experiencing wireless connectivity issues with your Brother VC-500W machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Unable to install correct on Win11................
on November 3, 2023
Posted by: Asle
from Oslo norway
Unable to install correct on Win11............................
Response from brother-usa.comBy Brother Customer Service, November 6, 2023
We understand you're experiencing issues printing with your Brother VC500W machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
on October 27, 2023
Posted by: Luckymom
The original version of the App was a lot better with more features.
Response from brother-usa.comBy Brother Customer Service, October 30, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
It's alright cassettes are very expensive
on June 27, 2023
Posted by: TiaInVa
from Petersburg, VA
The cassettes are extremely expensive and I can get maybe 10 orders out before the cassette states that it is empty you guys should lower the price or add more paper to the cassettes overall the number of designs on the app is great we should be able to change the color to all the backgrounds not just some the app needs more fonts the printer should be able to connect to all computers tablets and or phones and you all should make the app more user friendly
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, June 29, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother VC500W. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We regret that you found the cost of our consumables to be expensive. Brother International Corporation offers genuine Brother Products at full manufacturers suggested retail price. It is our intention to provide service and a full line of consumables to our customers so that if you cannot find a particular consumable at your local retailer or dealer, you can conveniently purchase them through us. Our dealers and distributors could run, independently, special promotions that sometimes would allow customers to purchase machines and/or accessories at a lower price. We are not in competition with our dealers or distributors.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
We regret that you found the cost of our consumables to be expensive. Brother International Corporation offers genuine Brother Products at full manufacturers suggested retail price. It is our intention to provide service and a full line of consumables to our customers so that if you cannot find a particular consumable at your local retailer or dealer, you can conveniently purchase them through us. Our dealers and distributors could run, independently, special promotions that sometimes would allow customers to purchase machines and/or accessories at a lower price. We are not in competition with our dealers or distributors.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Label printer
on June 22, 2023
Posted by: Denny
from New Jersey
This is an incredible little label printer if you need labels that are going to hold up this is the item for you
Written by a customer while visiting brother-usa.com
Customer Rating
2
Could Be Great - Missed the mark
on May 22, 2023
Posted by: Chantelle
from Fort Lauderdale, FL
When it works its great. A little slow but the biggest issue is getting it to connect. This should be way easier. Cannot connect easily to new WIFI or hotspots. Bought to print tame tags at events and we cannot get it to easily connect at different locations even though we are using the same laptop with P-Touch installed and the printer is connected to the laptop. This machine is not user friendly at all!
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 23, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having some connectivity issues with your Brother VC500W. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
5
specialized for vibrant color adhesive photos
on May 9, 2023
Posted by: scrottie
from Berkeley, CA
This is a bit niche as a small format photo sticker printer up to 2 inches wide and however long, but it's fantastic for its niche. The color is very good but not perfect. It struggles to represent lightly colored "washed out" or over exposed areas in photos but well saturated photos look great. Colors are bright and vibrant. The adhesive is good which is a really big deal. You don't have to peel the adhesive backing if you want to magnet a photo to your fridge or something like that. This would be great for scrapbooking if people are still doing that. Adhesive photos are durable enough to wear for a long time on a laptop that gets carried around in a bag, which is a big deal. Photos don't run or bleed. Inkjet can't do any of that. The "zink" photo stock does cost more. There's good open source software people have written to automate printing to these, that people have used to set up photo print stations at weddings and special events, and it works on Linux/Unix/BSD with that. This is a great way to make inexpensive, durable, full-color stickers to hand out or give to friends. Trimming the photos with scissors works well. Web/WiFi setup works. A 3" version and more standard printing protocols would be nice. Buy this to nicely do what nothing else does.
Written by a customer while visiting brother-usa.com