Customer reviews from Dymo.com
DYMO - LabelWriter 450 Twin Turbo Desktop Label Printer - Black
Average customer rating
2.1
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
15
4 Stars
5
3 Stars
6
2 Stars
10
1 Star
50
25%of customers recommend this product.
(
12 out of
48)
Customer Reviews for DYMO - LabelWriter 450 Twin Turbo Desktop Label Printer - Black
Customer Rating
1
Buggy and Slow Support
on September 22, 2021
Posted by: pdxhaole
from Portland, Oregon
Like the reviewer below, I also have problems with the printer 'sleeping' and never waking up... that is, until I turn the unit over, unplug BOTH the power AND the USB, wait for 60 seconds, then plug everything back in. Only then with the blue PRINT button appear in the application. On top of that, there are still no drivers available for Big Sur (macOS 11.x), and it's been out of beta for 6 months.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, September 23, 2021
Hello, this is Faith from DYMO Consumer Care. Thank you for providing your feedback about our DYMO LabelWriter 450 Twin Turbo. We expect the best from our products, and it seems, on this occasion, we have let you down. Following your description of the issue we recommend Power cycling the printer by disconnecting the printer from power, USB and take out labels. Additionally, we would like to inform you that we do have available Software drivers for the new MacOS Big Sur. You can download it for free from the DYMO website: Dymo.com. If you have any further questions, please do not hesitate to give our technical support team a call at 877 724 8324 Monday Friday 9am 5pm EST as we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
What a clunker
on September 18, 2021
Posted by: FredF
Have owned multiple Dymo printers over the years. This is the latest, but every time I go to print, it is "offline". Replaced the USB cable, but that doesn't help. Unplug power cord and plug it back in - immediately started spewing labels, some blank, some not, and since I was messing with the power cord (on the bottom) I was holding the printer, so the labels fed back into the feeder, wrapping up like a loose shirt in the power take off of a tractor. Once that got unclogged and tried to reload the labels, it decided to just start feeding blank labels for a while. Managed to catch them and pull them back in, only to release the release lever and have it do it all again. So went looking for answers on Dymo - oh, new software? Great, let's try that. Hmm, how convenient, it doesn't know how to read the old address book, so you have to manually export to NON-Dymo format to reimport into the new software. Which apparently does just about everything under the sun...except just print a label. I did see an option to print the entire imported file, but really no indication if it would print any of them correctly - just a bunch of fields in a CSV file. So back to the old software, which it seems is the best option. Sadly, this is an entire exercise in resurrecting the perpetually offline printer every time I need to print a label. This is about the farthest from convenient or even useful I've ever seen. I know the state of software engineering is in shambles and the bar for "release version" is basically if it doesn't cause any fatalities it's good to go. Thanks for your contributions to the the pile of useless software we have to choose from when we feel like wasting a few hours of precious life when we want to mail a letter.
Response from Dymo.comBy Consumer Care, September 20, 2021
Hello, this is Kasia from DYMO Consumer Care. I apologize that you experienced issues with our product. If you are still having issues with your printer, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
2
Terrible Software
on September 9, 2021
Posted by: Ange
from Texas
This printer worked great before the new software came out. The software "upgrade" complicated simple tasks and I now dread using it.
No, I would not recommend this to a friend.
Response from Dymo.comBy Consumer Care, September 13, 2021
Hello, this is Kasia from DYMO Consumer Care. Thank you for providing your feedback for the DYMO Connect software. We apologize that our new software has not met your expectations. We expect the best from our products, and it seems, on this occasion, we have let you down. The older DYMO Label software is still available for download on our website. Our developers are currently working on updating DYMO Connect to meet the requirements of our consumers.
Written by a customer while visiting Dymo.com
Customer Rating
1
Buggy Software!
on September 6, 2021
Posted by: pmg1
from Miami, FL
Have had several problems like the address correction suddenly stopped working a while back. Then it started to print three to six blank labels when I printed a single label. Now I just heard the printer turn on by itself (I was in another room) and by the time I got to the printer to check on it it had printed the entire roll of labels with thin horizontal and vertical lines. What has happened to this once fine company?
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, September 8, 2021
Hello, this is Faith from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 450 Twin Turbo. l am sorry that the Address Fixer tool has reached the End of Life status on DYMO Label v.8. Please note that DYMO Label v.8 Software is not our leading software for Windows. We recommend you to use the new DYMO Connect software that has the Address Fixer functionality ready and running. You can download it directly from the DYMO software Dymo.com. Additionally, the printer feeding thin horizontal and vertical lines usually mean that the front cover is not attached properly. Please remove the cover and re-attach it making sure you hear clicks at the four corners of the printer. If you are still having issues, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
2.5