I have had this Dymo Twin Turbo 450 for years. I love its software and the printer has worked fantastic with all the applications I use with labels. Cannot recommend it highly enough. I have two of them. One for each house we have.
I have owned this unit for many years and love what it does. The physical device is very reliable. The software works once that you get it installed - but it can be a chore getting the software installed. Have used Dymo Label Printer software for years and now I cannot find that app - appear to be forced to use Dymo Connect which cannot find the Dymo printer that has always been attached to my Mac.
I've had this printer for years and have loved it up until two weeks ago. Suddenly, the labels stopped printing (old Dymo label program). I have tried everything including the recommendations from previous posts. I've now uninstalled it once again and will try to reinstall Dymo Connect (I dislike this version). The posts from Dymo say that the developers are fixing this but still nothing. I'm looking for recommendations for a new label printer if Dymo cannot provide a quality software. I've wasted too much time trying to make this work.
Response from Dymo.comBy DYMO, January 31, 2025
Hello.
Thank you for contacting and sharing your feedback with us.
We sincerely apologize for the frustration you've experienced with our software update. We understand how important a reliable printing experience is, and we truly appreciate your years of loyalty to our label printers.
If you prefer using the old DYMO Label Software, it is still available for download on our website. We encourage you to try it as an alternative if DYMO Connect does not meet your needs. Please visit DYMO.com>Support>Download Software>Not sure which software to choose>Compatibility>Select search for software>Select DYMO Label Software>Windows>DYMO Label Software 8.7.4.
If you are still having issues please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Comes with only a QR code for operating/set up instructions and NO labels. So far I am very frustrated and regretting this purchase.
Response from Dymo.comBy DYMO, January 6, 2025
Hello.
Thank you for contacting us and sharing your feedback with us.
We sincerely apologize for the inconvenience caused. Please know that we will forward the information to the appropriate department for further review. Kindly contact us directly so that we can help resolve the issue for you.
To help you get started, please visit DYMO.com > Support > Help Center > How to Set Up My LabelWriter Printer. Here, you will find detailed step-by-step guides and troubleshooting tips to ensure your printer is up and running smoothly.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
from Location doesn't make my printer work or not.
Brand new printer freezes when switching label sizes in the software. You have to power cycle the printer to get it to print after changing label sizes. I contacted support about this issue and they tried to suggest that my printer had failed. Mind you - it's new. Now there's a software update and it created new problems. It didn't uninstall the old version, it has fun new bugs. Amazingly, they didn't even address the old problems. It seems like we're just stacking issues now. So with this support experience, and the terrible software (it's REALLY bad), I cannot recommend this product.
*Updated: Since DYMO responded to me I figured I'd try their support advice. The URL provided is a dead link. This is the type of support I was expressing issues with previously. It would be nice if I would have actually got support, instead it was a canned message about compatibility. Despite my OS and system specs being completely in-line with DYMO expectations. They don't even update their URLs for support downloads. How can I fix the issues I'm having if support can't even get me to the right URL? This is what I mean by stacking issues...
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 27, 2024
Hello.
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you have faced with your new printer and software. This is certainly not the experience we aim to provide, and we want to make it right.
For the issue you have mentioned regarding label size switching and the freezing problem, it’s possible that the current version of the software may not be functioning optimally. We recommend uninstalling the DYMO Connect software and instead installing the DYMO Label Software 8.7.4 from our compatibility chart available at (http://www.dymocompatibilitychart.com). This version is often more stable and may resolve the freezing and other performance issues you're experiencing.
Your feedback is crucial to improving our products and services, and we will ensure that these issues are reported to our development team for further action.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.